Very good price on my first racket - Vatic Pro Prism Flash 16. And appreciated the prompt delivery. Only criticism is the large amount of non recyclable plastic packaging.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... See more
Company replied
I had been waiting since October for stock of Vatic's new paddles to come in from the US. Lloyd at The Pickleball Store kept me up to date and sent me an email last week to confirm stock was in. I for... See more
Company replied
The staff at the store were considerate in their response to my order! They got in touch to clarify to prevent delivery of something i didn’t need! They then fulfilled my order with a high level of ef... See more
Company replied
Company details
Written by the company
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Contact info
Unit 130, PO30 1DF, Newport, United Kingdom
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
Excellent
646 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased the joola Perseus pro iv
Purchased the joola Perseus pro iv. Unfortunately there was a small scratch on the paddle. I contacted the customer service and send a picture. They immediately offered a return service or a discount. I took the discount and the agreed discount amount was in my account in 1-2 days. Highly recommended and would purchase items from them again without hesitation.
6 August 2026
Reply from The Pickleball Store
Thank you so much for your kind review! We’re sorry again about the small scratch on your paddle, but we’re really pleased we could get everything resolved quickly for you. We really appreciate your understanding and your recommendation. We wish you many great games with your Perseus Pro IV!
Reply from The Pickleball Store
Thank you so much for taking the time to share this review! We're delighted that you were happy with the quality and delivery times. Your support means a lot to our team!
Reply from The Pickleball Store
Thank you for taking the time to share this review, it means a lot to our team! We wish you many great games with your new Pickleball gear.
Great customer service
Great customer service, Lloyd replied to my initial query very promptly.
I subsequently ordered a new paddle, with competitive prices and prompt delivery what's not to like.
Highly recommend,
Thanks guys.
13 August 2026
Unprompted review
Reply from The Pickleball Store
Thank you for taking the time to share this great review! We’re really pleased to hear that we were able to help you quickly and that you were happy with the price and delivery of your new paddle. We really appreciate the recommendation and hope you enjoy many great games with your new paddle!
Seeking advice on a new paddle for my…
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now received the recommended paddles I can confirm the advice I was given could not have been better. In summary, 2 very satisfied customers.
6 August 2026
Reply from The Pickleball Store
Thank you so much for this great review! We’re delighted to hear that you were happy with the advice you received and that the paddles we recommended have turned out to be a great fit for you both. We really appreciate you taking the time to share your experience and we hope you both enjoy many great games with your new paddles!
Reply from The Pickleball Store
Fabulous, that's what we like to hear! Thank you for this review and your custom.
Reply from The Pickleball Store
Thank you so much for taking the time to share this review! Your support means a lot to our team.
Selkirk AMPED Invikta Pro Air
My new Selkirk pickleball bat arrived promptly and well wrapped in a box. I’ve only played twice since I got the bat and I’m quite happy with it. However, I still need to test how good it is when doing top spin and sliced shots, when I learn to do then!
Many thanks
Bunz
28 July 2026
Reply from The Pickleball Store
Thank you so much for this great review! We're so pleased that you're enjoying your new paddle and we wish you many great games ahead!
All good!
Great paddle, fast delivery and updates and excellent packaging. Very pleased and would definitely recommend The Pickleball Store.
31 July 2026
Reply from The Pickleball Store
Thank you so much for taking the time to share these great comments! We're delighted to hear that you've loving your new paddle, and that you were pleased with the delivery times, updates and packaging. Your support and recommendations mean the world to our team!
Excellent product
Excellent product
Well wrapped
Only used once & vision not affected
Little bit sweaty under them but not a problem
29 July 2026
Reply from The Pickleball Store
Thanks so much for taking the time to leave this great review! Your support means a lot to our team!
First class!
Lloyd offered great advice to help me choose a new padel and, without me asking, price-matched a competitor site. Delivery was fast. A first class service.
27 July 2026
Reply from The Pickleball Store
Thank you so much for the fantastic review! We’re delighted that we were able to help you choose the right paddle and secure the best price for you. It’s also great to hear that your order arrived quickly. We really appreciate your support and wish you many great games ahead with your new paddle!
Lloyd was absolutely amazing! 👌🏻😃
Lloyd was absolutely amazing! I was looking to upgrade from my Joola Perseus IV and was interested in buying the new Perseus V so I contacted Lloyd to get some advice. He was fantastic! Gave me really helpful information and after we decided that it was the right choice for me, he got one sent out straight away and I received it the next day! I was over the moon and am very happy with my new paddle!!! Want to play even more now!!!
I recommend The Pickleball Store to everyone! 👍🏻😃
27 July 2026
Reply from The Pickleball Store
Wow thank you so much for this kind review! We’re delighted to hear that we were able to offer helpful advice and make sure the paddle was a right fit for you. It’s great to hear that it arrived the next day and that you’re already loving it! We really appreciate your support and recommendation and we wish you many great games ahead with your new paddle!
Reply from The Pickleball Store
Wow, reviews like this mean a lot to our team! Thank you so much for the support.
Reply from The Pickleball Store
Thanks so much for taking the time to share this review, it means a lot to our team!
Reply from The Pickleball Store
Thanks so much for taking the time to share these comments, we're delighted to hear that you are happy with your new paddle and the delivery times. We wish you many great games ahead!
Reply from The Pickleball Store
Thanks so much for sharing this review. We hope you enjoy your new paddle and hope to help you again with any future Pickleball needs!
Ordered a paddle from the easy to use…
Ordered a paddle from the easy to use site and paddle was delivered as promised. What was truly outstanding was how it was packaged - absolutely fantastic and in a manner that ensured the paddle could not be damaged. Meanwhile overjoyed with the product.
16 July 2026
Unprompted review
Reply from The Pickleball Store
Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to use, your paddle reached you safely. We take care when packaging every order, so it’s lovely to know this stood out for you! We hope you enjoy your new paddle!
Easy ordering
Easy ordering, good communication and excellent delivery. Definitely buy from you again.
7 July 2026
Reply from The Pickleball Store
Thank you so much for your lovely review! We’re delighted to hear that you found ordering easy and were happy with the communication and delivery. We really appreciate your support and look forward to helping you again in the future!
Easy to order and timely delivery.
7 July 2026
Reply from The Pickleball Store
Thanks so much for sharing this review, we're so pleased that you found the ordering process easy and were happy with the delivery times. We look forward to helping you again with any future Pickleball needs!
A great service!
Easy to order, well packaged, delivered on time, great product!!
Would recommend to anyone.
7 July 2026
Reply from The Pickleball Store
Thanks so much for this lovely review, it means a lot to our team! We're so pleased that you found the ordering process easy and found your item well packaged with quick delivery. Enjoy, we wish you many great games ahead!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.