TPO Mobile UK Reviews 487

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My overall impression was that they did not care at all - almost glad to get rid of me. I got a new contract, transferred my number and shut the account.

Rated 1 out of 5 stars

Verification sms/text messages are now part of many online systems e.g. eBay, Google and most banks. Unfortunately TPO don’t support business texts so you can’t use your mobile for account verificat... See more

Rated 1 out of 5 stars

Customer service is a absolute disgrace. The way that fella spoke to me was insulting. My home Internet failed so my mobile TPO kicked in charging me for 50mb data £16. When I finally found got th... See more

Rated 1 out of 5 stars

My sim did not receive incoming texts or phone calls constant promises day after day that my old number would be transferred that day. I lost out on a weeks worth of business phone calls and income a... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

TPO was started by three friends sharing a common vision. To transform something that people use everyday, their mobile phones, into a force for good. They launched it in late 2012 in the UK and it's been growing ever since. In January 2014, Jimmy Wales, the founder of Wikipedia, joined the company. Our goal is to raise billions for good causes worldwide, delivering goodness with every connection made. 10% of customers’ mobile bill is directed to their cause or charity of choice at no extra cost to them.


Contact info

1.2

Bad

TrustScore 1 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joined about a year ago; I am still pleased and impressed.

Joined about a year ago after bad customer service with another company. I had a great deal on a monthly contract. Had a problem or two with a couple of minor niggles, but had prompt replies to assistance requests and soon sorted.

Coverage is great and all-in-all I am very impressed and pleased.

15 March 2018
Unprompted review
Rated 5 out of 5 stars

The Peoples Operator, best pay monthly mobile scheme.TPO monthly pay as you go is well worth…

TPO monthly pay as you go is well worth the money. I use my mobile as an additional phone, when I out; or if I'm calling someone who uses a mobile as their main phone. I send and receive What's Ap images check my email and text messages, look at Facebook and take photographs. All this for a basic £3.99 per month. I don't download music or games etc. so for me it us ideal. Many thanks TPO. I appreciate that part of my payment goes to the Charity of my choice, another bonus.

15 March 2018
Unprompted review
Rated 5 out of 5 stars

With TPO for the foreseeable future.

For me they’re perfect. My post code for all the networks shows rubbish signal in this rural part of South Croydon, but the ‘3’ network that TPO piggyback off is best of the bunch.
Customer services have been excellent, good old London accents.
Joined them June 2017 and no desire to leave TPO.

15 March 2018
Unprompted review
Rated 1 out of 5 stars

Roaming does not work

Worse company I've ever dealt with. I activate roaming and it never worked. I complained on 3rd January and got a useless response on the 11th January. They just send manual settings instructions that don't work. I complained again on 17th January and got another useless response on 2nd February. Stay away from these charlatans.

5 March 2018
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking company to deal…

Absolutely shocking company to deal with, I have had a complaint ongoing since November 5 months later it's still outstanding. The staff don't follow up on promises, they are rude and hang up. It is impossible to speak to a manager. You get promised a call back within 3 working days which you don't receive. I'd recommend you avoid this company completely.

2 March 2018
Unprompted review
Rated 1 out of 5 stars

Atrocious company to deal with

Atrocious company to deal with. Took the money and run, without even sending the sim out. No apology, explanation or nothing. I dread to think how bad it could have got if you had to deal with any problems in the service. It makes it a pleasure to pay a few more £s to get some real people who offer real customer service. I suspect its a case of not being willing to honour the moneysaving expert special deal price of £4.99. Good riddance to bad rubbish

Price isnt everything so be careful what you wish for.

27 February 2018
Unprompted review
Rated 5 out of 5 stars

Wow, I love it.

Wow, I really enjoy using TPO mobile. I love the reasonable rate of call and 4G data. Haven't had any problem. So far, so good. 🎖🎖🎖🎖🎖

21 February 2018
Unprompted review
Rated 5 out of 5 stars

Great value & service

I have used TPO`s pay as you go service now for a few years and have no reason to change. At top up last me ages due to the very competative charges and the coverage is good as they use the 3 network. Customer service good if you need to call so all in all would recommend them to anyone.

19 February 2018
Unprompted review
Rated 5 out of 5 stars

Fabulous

Couldn't of been easier and seamless to transfer to and since i've never had any problem whatsoever i highly recommend TPO and brilliant value for money.

12 February 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look