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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding service, highlighting its speed and efficiency. Many people appreciate the competitive and fair pricing for both new products and trade-ins, often finding better deals than elsewhere. The staff is frequently commended for being helpful, honest, and communicative, making transactions smooth and stress-free. Consumers also express satisfaction with the quality of the products received. The payment process is consistently described as quick and prompt, with many reviewers receiving funds almost immediately after their items are received and checked. This efficiency, combined with excellent communication, contributes to a highly positive overall experience for most users.

What people talk about most

Service

People report positive experiences with service, consistently praising its speed and efficiency. Many... See more

Payment

Clients share positive opinions on payment, consistently highlighting its speed and efficiency. Many... See more

Staff

Reviewers consistently express high satisfaction with the staff. Customers frequently praise individuals like... See more

Product

Customers had positive experiences with product. Many reviewers praise the quality and condition of items,... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that they received the... See more

Based on these reviews

Rated 5 out of 5 stars

I don’t usually leave reviews, good or bad, but this company deserves some compliments. The service is outstanding. Offered the best price, sent out my packing for free delivery and paid out immediate... See more

Rated 5 out of 5 stars

I've made two separate purchases from NB-Tech, both have been effortless and resulted in first class customer service. Very competitive prices on brand new, sealed, UK spec items (I bought two M5... See more

Rated 5 out of 5 stars

Blown away by how incredibly fast and amazing the service was. I traded in my phone and I got the money the same day. Shout out to Nathan who reached out to me fast and got the information he needed f... See more

Rated 5 out of 5 stars

Family member wanted a new phone, messaged Nathan on Thursday evening and by Saturday morning we had a brand new phone, case & screen protector. You can’t get better service than that and at an unbeat... See more


Company details

  1. Cell Phone Store

Written by the company

N.B Tech are one of the UK leading mobile phone recycling companies, offering competitive prices for your devices, with fantastic 5 star friendly service. Sell your phone the easy way, Sell your phone the N.B Tech way.


Contact info

5.0

Excellent

TrustScore 5 out of 5

348 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience, highly recommended.

Amazing experience - I did upgrade to special delivery when sending off my device due to the high price but sent my device on a Thursday afternoon and received payment Friday morning. I have used many recycling companies but none of them come close to NB Tech for speed of processing and payment.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I received payment within one hour of them receiving my item. Couldn’t have been better service

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, phone sent in the afternoon by the next morning it was delivered to them I messaged them and asked when the payment will be and it was sent through as soon as the assessed it exact same as was quoted. Very happy will definitely use again.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Hands down the most responsive and…

Hands down the most responsive and reliable company I have ever come across. I was sceptical about using them at first having never heard of them before, but after reading the reviews I trusted to go with them. I’m so glad I did and will most certainly use them again in future. I submitted my sale to them yesterday morning, within the hour I updated to say a free pack was on its way. I chose to send my parcel special delivery instead. The phone was delivered this morning around 9.15am, by 9.55 I received email confirmation and what’s app, provided the required photo ID at 10.10 and payment landed in my bank account at 10.13. I received emails with updates at every point and they were incredibly responsive with their communication. I’m really impressed!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Stunning customer service!

Stunning customer service!
What an absolute pleasure it was to deal with this company again. From start to finish everything was perfect. Nathan’s commitment to customer satisfaction is clearly at the forefront of everything he does. That’s why I will keep returning and why I recommend him whenever in can.
It’s so refreshing how everything is transparent. There’s absolutely nothing hidden, which sadly is a rarity these.
To top it all, Nathan’s prices are truly the best around, with everything considered.
Don’t be tempted to save a couple of quid and use someone who will disappear if you need after sales care. It’s priceless.
Well done Nathan 👏

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I was on Trustpilot 24 hours before…

I was on Trustpilot 24 hours before writing this review, trying to work out which company I could trust and which company I couldn't. My main reason for choosing NB Tech was their glowing reviews. There's a very good reason why this company only has 5 star reviews. Because they deliver a first class service on a consistent basis. I sent my phone to them yesterday and at 10am today I had a WhatsApp and an email to say they'd paid out what they promised. No devaluing of the handset once they'd seen it. They paid out what they promised. NB Tech are a first class, highly trusted firm which I cannot recommend highly enough. Awesome, awesome company. If only all companies were as trusted as this one.....

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Great communication from the time they received it to the delivery. Was always in the loop, prices are competitive and their turn around is fast.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and communication

The whole process was very easy, the phone was inspected the same day as it was delivered (not my experience with other vendors) and payment was immediate.
The communication was clear and concise all the way through too. Would highly recommend.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars!

I would highly recommend Nathan—he’s a pleasure to deal with and very trustworthy. Once we agreed on a price, the whole process was smooth, and payment was made very quickly.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience.

Excellent experience selling my mobile phone. The phone was sent and payment was received in less than 24 hours, which was incredibly fast and efficient. Communication throughout was clear and prompt from Nathan. Highly recommended! Will be using this company again in the future.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

The service was really quick and smooth. Communication was clear and easy throughout, and the payment came through promptly. Overall, a very good and straightforward experience — I would definitely recommend.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service exceeded my expectations!

Blown away by how incredibly fast and amazing the service was. I traded in my phone and I got the money the same day. Shout out to Nathan who reached out to me fast and got the information he needed from me to process the trade in and even before he confirmed payment made I received it in my bank account! Best recycle/trade in company I've come across so far really impressed.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable company

Unbelievable company no messing and paid out straight away.

Friendly and would highly recommend to anyone.

Many thanks and will 100% use again.

8 April 2026
Unprompted review

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