I subscribed after Don promised in his webinar that “if you’re not satisfied, cancelling is very easy, you don’t have to dance to get your refund.” In reality, they refused to honor my cancellation... See more
Company replied
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See what reviewers are saying
I paid for a membership to TheoTrade. Shortly after, I had a massive stroke and was unable to use their services. They didn't have to , but they refunded my emtire amount without any questun. I giv... See more
Misleading they advertise one time payment for life time, then they hit you with an annual fee, no way to see renewal fees that are on your account to manage it, they seem to be hidden on purpose to c... See more
Company replied
Amazing Team of Traders with Brian Axelrod the "BEST" reversal trader I've seen and a hit rate a cut above ! Having Brian driving the daily chat room is brilliant as he guides all and educates consis... See more
Company details
Written by the company
At TheoTrade, we believe every trader deserves a clear path to success...and the right team behind them. That’s why we’ve built one of the largest and most supportive trading communities in the industry. Our team is led by Don Kaufman, a recognized expert in the trading world and the former Director of Trader Education at TD Ameritrade, where he helped guide over 7 million clients. Don’s leadership, paired with our experienced trading staff, gives you access to decades of real-world insight and proven strategies. Whether you're new to trading or looking to sharpen your skills, TheoTrade offers comprehensive education across stocks, options, futures, technical analysis, and more. Our live trading chat room is open every market day, providing real-time analysis, support, and community...so you're never trading alone. We’re not just here to teach trades—we’re here to help you build a lifelong skill set that has the potential to create real financial freedom for you and your family. Our Proven 3-Step Formula for Trading Success: Education + Experience = Excellence At TheoTrade, this isn’t just a formula...it’s the foundation of everything we do.
Contact info
PO BOX 24790, 00820, CHRISTIANSTED, U.S. Virgin Islands
- 18002568876
- support@theotrade.com
- theotrade.com
3.5
Average
113 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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You need to fix these simple bugs/
I read tons of reviews but yet I'm having the same problem as others. I obviously paid that's why I'm here your system to get in for new customers kinda sucks u said I get trades Monday for me to set my calendar for 820am- 920am I went early 15mins now it's 836am basically 30mins later u know the rest
19 May 2025
Unprompted review
Reply from TheoTrade
CJ,
First off, we hear you.
This isn’t the experience we want anyone to have...especially someone who showed up early, ready to roll, coffee in hand, calendar set, and then…boom, frustration. We get it. And that’s not okay with us.
You’re right...you should be getting access seamlessly, and if that didn’t happen, we want to fix it fast and personally. Reach out to us at support@theotrade.com or call 1-800-256-8876 and press option #1. No bots, no runaround...just real people who care and want to make this right.
Let’s get you back on track and show you why those reviews exist in the first place.
JR
Don made it great
Don made it great, as always, due to his generous heart and quest to help as many people as he can.
13 May 2025
Unprompted review
Reply from TheoTrade
Paul,
You said it!
Don shows up like clockwork...with heart, hustle, and a game plan to lift the whole room.
The guy’s like a trading Terminator, but instead of chaos, he’s dropping clarity, confidence, and killer spreads. He wants people to win...and you felt that. That’s why we do what we do.
Thanks for riding with us. Let’s keep pushing forward.
JR
Great detail and honest people
Great detail and honest people. Great community as well
11 May 2025
Unprompted review
Reply from TheoTrade
Chris,
Boom! There it is.
Great detail? That’s our love language. Honest people? That’s the crew. Great community? That’s the TheoTrade family, baby.
You just summed it all up in three lines like a poet with a trading account. We see you, we appreciate you, and we’re glad you’re here.
Let’s keep stacking knowledge and crushing trades.
JR
Reply from TheoTrade
Tom!
You get it. You see it. You’re a value guy. I'm a value guy. We could’ve done business in the '80s, shook hands over a golf cart, sealed the deal with a wink. But here we are—in the 21st century—crushing it with TheoTrade. Appreciate you taking the time to drop five stars on us. That’s like giving us the championship belt in the Valueweight Division. Respect.
Stay sharp, stay trading.
JR
Moving Forward with Knowledge
I chose Theo Trade as my guide to gaining an advantage on my trading. My first run at trading was disastrous and I ended up going through over $50,000 in a matter of 60 days, it was no fun. I have followed Don for some time now and feel he and his team are just what I need to be successful at this game. His knowledge and energy keep me on my toes as well as the feeling this go around will get me where I want to go. I am 77 have one 22 in college and a 17 year old that will be graduating from high school next year. They are both honor students and I just want to give them the financial push they need to find their own footing in this crazy world. I know Theo Trade can help me get there. I will be starting with about $15,000 and have another $10,000 to throw in once the $15 grows to $30. I am putting my faith and confidence in The Trade / Don to get us there, go bears, So gentlemen start you engines. This is not a I hope deal – it is a calculated assessment. I know I am in the right place and the time will be what we make of it.
Thanks
Randy Terrazas
29 April 2025
Unprompted review
Reply from TheoTrade
Randy. My man!
Seventy-seven years young, two honor students in the house, and you’re strapping in for round two like it’s the Indy 500. That’s not just inspirational...it’s legendary! You’re not dipping your toe in; you’re cannonballing into the deep end with conviction, strategy, and a game plan built on experience. That’s not luck…that’s grit with a side of Don Kaufman.
You’ve seen the storm. You’ve weathered it. Now you’re climbing back in the cockpit with $15K on the runway, $10K in reserve, and your eyes locked on that $30K altitude. And we’re here for every second of it. This isn’t wishful thinking. This is Randy Terrazas running a calculated mission with TheoTrade as co-pilot.
So yes...Gentlemen, start your engines.
Let’s get to work.
JR
Some difficulty in navigating web site
Some difficulty in navigating web site. Guessing learning curve problem on my side. Will continue to work on it and then contact for assistance. Also password not always recognized as found out below on attempt to submit!!
27 April 2025
Unprompted review
Reply from TheoTrade
Art,
Thanks for your honest feedback...we really appreciate you taking the time to share your experience. Navigating a new platform can definitely come with a bit of a learning curve, and we’re here to help every step of the way.
When you're ready, shoot an email over to support@theotrade.com and ask for Jordan...they’ll get you taken care of and make sure everything’s working smoothly, including that pesky password issue.
We’d love the chance to earn those two extra stars from you once things are running right. Looking forward to getting you fully set up!
Best,
Very easy and seamless to sign up
24 April 2025
Unprompted review
Reply from TheoTrade
Eric! My man. That’s what I’m talkin’ about — easy, seamless, smooth like jazz on a Sunday morning. We love hearing that the signup process hit all the right notes for you. You’re in, you’re ready, and we’re pumped to have you onboard. Let’s do this thing. Big things ahead, my friend.
Cheers,
JR
I have used the password u have sent me…
I have used the password u have sent me and I can’t get the app, website to open! I’ve tried multiple times .
23 April 2025
Unprompted review
Reply from TheoTrade
Douglas,
We’re really sorry to hear you’re having trouble accessing the app and website. We definitely want to get this resolved for you as quickly as possible.
Please email our support team at support@theotrade.com and ask for Arsen directly — he’ll make sure you’re squared away and up and running in no time.
We appreciate your patience and look forward to getting this sorted for you.
Best regards,
JR
!!!!!!!!!!
16 April 2025
Unprompted review
Reply from TheoTrade
Tulsys,
Thanks for reaching out. We are pretty excited about TheoTrade and it’s industry leading services as well! Keep up the !!!!! energy!
Jordan
Most experienced professional group…
Most experienced professional group with added benefits of coaching and training the retail traders on all instrument types. Very very happy and satisfied!!! Every retail trader needs this education by Theotrade. Thanks Don!!!
31 March 2025
Unprompted review
Reply from TheoTrade
Now that’s what we’re talking about. You just nailed it. Experience, education, coaching—boom, boom, boom—we bring the full package. And hearing that you're “very very happy and satisfied” isn’t just music to our ears, it’s a full-on symphony.
Retail traders deserve top-tier tools, real-world strategies, and zero fluff. That’s the TheoTrade promise, and it means the world to us that you’re seeing the results.
Thanks for the kind words and the trust. Don and the whole team are fired up to keep delivering the edge retail traders need. Let’s keep raising the bar.
Sincerely,
JR
My 1st trade - clarity of instructions
This was my 1st trade with you. I trade regularly. Your instruction "Buy 1x META 100 (Weeklys) 25 APR 625 Put". What was meant by the "100". And "Buy 1" -- does that suggest only to buy 1 contract?
25 March 2025
Unprompted review
Reply from TheoTrade
IT Veteran—first of all, can we talk about that username? Absolute legend vibes. We’re picturing you in front of a wall of monitors, calmly outmaneuvering markets like it’s just another Tuesday. Love it.
Now, onto your first trade—welcome aboard! You nailed it:
The “100” is part of the option's OCC code, representing 100 shares per contract. It sometimes sneaks into trade instructions when copied over, but it’s not something you need to act on.
“Buy 1” does indeed mean to purchase 1 contract—so you're spot on there.
Appreciate you jumping in with both feet. Keep the questions coming—clarity leads to confidence, and confidence is the name of the game.
Let’s keep it rolling, IT Vet. You’re in good company.
JR
dependable and useful information.
Information that helps traders make money over the long run. It helps to have trader support through Theo trade. Also it is a wonderful learning experience. I have learned to use their techniques on my own.
25 March 2025
Unprompted review
Reply from TheoTrade
Roxanne! You just made our day. Seriously—this is the kind of feedback that gets high-fives flying around the office.
"Dependable and useful information"—boom, that’s the foundation. "Helps traders make money over the long run"—boom, that’s the mission. And the fact that you’re now using the techniques on your own? That’s the home run.
At TheoTrade, we’re not just here to teach—we’re here to build confident, independent traders like you. Thanks for being part of the crew. Let’s keep stacking wins together.
JR
I am looking where I can find the 3…
I am looking where I can find the 3 weekly trades.
23 March 2025
Unprompted review
Reply from TheoTrade
Hi Pia,
Saw your review and wanted to jump in right away—first off, thank you for taking the time to leave feedback. Sounds like you're just trying to find the 3 weekly trades, and we want to make that as easy as possible.
Here’s the play: shoot an email to support@theotrade.com and ask for Brian—he’s the guy, knows this stuff inside and out. Or if you’d rather talk to a real human (refreshing, right?), call us at 1 (800) 256-8876, press 1, and ask for Todd directly. He’ll get you taken care of.
We’d love the chance to earn back those 4 missing stars. You matter to us, Pia, and we’re here to help.
JR
This is BS and 10 characters
23 March 2025
Unprompted review
Reply from TheoTrade
Hey Thomas,
Totally hear your frustration—and yeah, that review hits with some serious energy. Let’s hit pause, rewind, and get this back on track.
If something feels off, we want to fix it. Plain and simple. Shoot an email to support@theotrade.com and ask for Brian—he’s the man, gets things done. Or call us at 1 (800) 256-8876, press 1, and ask for Todd. He has the voice of a 1950's crooner and will get you into a good spot.
We’re not here to waste your time. We're here to help you win—and if something didn’t sit right, we’ll make it right.
Hope we get the chance to turn that 1 star into a 5.
JR
Great opportunity
Great opportunity. Responded to my questions in a timely manner. Don't care for reviews that ask more than five questions. Hit submit button, nothing happened.
19 March 2025
Unprompted review
Reply from TheoTrade
Kenton, glad you saw the opportunity and even happier we could get your questions answered quickly! That’s how it should be—no waiting, no runaround.
And hey, we hear you on those long review forms. Five questions? That’s a job interview, not a review! You should never have to slog through a voluntary review process...that's why we keep it to 1-2 questions. We are 100% with you.
If you ever need anything, we’re always here to help.
Thanks again!
JR
Where are the trades sent?
19 March 2025
Unprompted review
Reply from TheoTrade
Sean! My man, four stars? That’s like calling a filet mignon “pretty good” because the mashed potatoes weren’t life-changing. But hey, I get it—you want to know where the trades are sent. And let me tell you, we’ve got options. Email? Check. Text? You bet. Our app? Oh yeah...and it’s slick. Plus, if your subscription includes it, we’ve got live action in the chat room too.
Personally, I’m an app notification guy—it’s like having a direct line to opportunity. But whatever works best for you, we’ve got you covered.
If you ever run into any challenges getting alerts via any of these methods, email our industry leading support team at support@thetrade.com. Or is picking up the phone is more of your jam then give us a call at 1 (800) 256-8876 and select Option 1. Either Brian, Todd, or Arsen will answer, and all three of those guys are studs!
In the meantime, we'll do our best to earn that elusive 5th star.
Thanks for being with us, Sean—we appreciate you!
JR
Order the 30 day 3 trades per week…
Order the 30 day 3 trades per week program and got immediate access to it.
14 March 2025
Unprompted review
Reply from TheoTrade
Al! My guy! You came, you saw, you ordered the 30-day, 3-trades-per-week program, and boom—immediate access. That’s what we like to hear! No waiting, no red tape, just straight to the action.
We appreciate you dropping the 5-star love—means a lot. Now let’s make those trades work for you. Keep crushing it, and if you ever need anything, you know where to find us!
JR
sign up is straightforward and…
sign up is straightforward and understandable. Product delivered immediatly.
18 March 2025
Unprompted review
Reply from TheoTrade
Richard, that’s what we aim for—no hoops to jump through, no mysteries, just a clean and easy sign-up with instant access. Glad to hear it delivered exactly as expected.
We appreciate you taking the time to leave a review. If you ever need anything, we’re here to help. Now go enjoy the product and make the most of it!
JR
Great Course Value
I have purchased multiple courses from TheoTrade and believe I received positive benefits from each; I also stopped my subscriptions because I needed funds elsewhere. The courses deliver exactly what is described in their course prospectus. There were no issues when I needed to stop my subscriptions.
One reason for my initial and subsequent subscriptions is the energy in Don K presentations. Course documents are high quality.
10 March 2025
Unprompted review
Reply from TheoTrade
Raymond,
Now this is the kind of review that makes our day! First off, huge thanks for the 5 stars and for trusting TheoTrade with your trading education. We know every dollar matters, so hearing that you found real value in our courses? That’s what it’s all about.
And Don’s energy? Oh yeah—guy’s like a financial rocket fuel. He keeps it real, keeps it sharp, and makes sure those course materials deliver exactly what’s promised. Glad that resonated with you.
Whenever the time’s right, we’ll be here. Until then, trade smart and take care!
JR
Just getting into it
9 March 2025
Unprompted review
Reply from TheoTrade
Tony,
Ah, just getting into it—love to hear it! That’s the start of every great journey, right? Appreciate you dropping in with the 5 stars. Stick with it, soak it all up, and if you ever need anything, we’re here to help. Welcome aboard!
JR
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