The Night Sky Reviews 

10,089
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers consistently appreciate the exceptional quality of the products, describing them as beautiful, original, and deeply meaningful keepsakes designed for celebrating special occasions. Consumers note that the online ordering platform is remarkably smooth and user-friendly, being consistently accompanied by prompt, efficient, and reliable delivery services. Some reviewers were not happy with the readability of the text, noting that the engraved details or writing were simply too small to see clearly without tools. A few people also experienced unfortunate issues with damaged packaging, resulting in visible creases and flaws upon arrival.

What people talk about most

Product

Consumers find product to be deeply meaningful, often describing them as beautiful and unique gifts for... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship, clear... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting impressively fast shipping and items... See more

Order

Customers had positive experiences with order, frequently highlighting the intuitive website navigation and... See more

User experience

People report positive experiences with user experience, highlighting the very easy order system and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Night Sky has become my absolute go-to gift whenever a new baby arrives. 💫 I just love the idea of capturing the exact night sky from the time, date and location they were born. It makes... See more

Company replied

Rated 5 out of 5 stars

I purchased both moon phase and star prints for my nephew’s and his fiancé’s wedding. Several family members inquired where they were purchased and told me what thoughtful and lovely gifts they w... See more

Company replied

Rated 5 out of 5 stars

I ordered the smallest pendant - I wasn't paying attention. I reached out to the Night Sky to see if I could order the larger one to get here before my trip. Liz with customer service was amazing, tru... See more

Company replied

Rated 5 out of 5 stars

I bought my husband the smaller gold necklace for our 8th anniversary, and it turned out to be such a special gift. ❤️ He was so happy when he opened the box and saw it! The necklace was a little... See more

Company replied



4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(10,089)

792 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The packaging came in a poor condition but resolved after talking with customer service

The packaging came in a poor condition. Thankfully, the star map itself was fine, and after discussing with the customer service team, I was able to (hopefully) ensure this doesn't happen in the future.

5 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for your feedback, Jonathan.

We're sorry to hear the packaging arrived damaged in transit, though glad the star map print itself was unaffected.

Had you reached out when you received it, we'd have been happy to look into this with you.
Please feel free to contact our customer service team at help@thenightsky.com with the order number so we can discuss this further.

Team Night Sky.

Rated 5 out of 5 stars

This was a great experience!

This was a great experience because it was easy to set up and order. It was a quick delivery and the product turned out beautiful. Thank you!

20 August 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

Thank you for the lovely review!

We're delighted that creating your design went smoothly, delivery arrived promptly, and your framed customised star map looked wonderful.

Team Night Sky.

Rated 5 out of 5 stars

A wonderful gift

A wonderful, beautifully presented gift. So sentimental and sophisticated. Very easy to organise.

19 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the lovely review, Kate!

We're happy your framed star map and customised bracelets made for such a meaningful, elegant gift, and that the whole process was easy to put together!

We so appreciate your feedback.

Team Night ASky.

Rated 5 out of 5 stars

Fabulous print & excellent quality .

Fabulous print & excellent quality .. I was kept informed every step of the way of my orders progress .. would highly recommend !

23 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the wonderful review, Janey!

We're delighted you're happy with the quality of your customised star map print and with being kept up to date throughout the process

We really appreciate the recommendation!

Team Night Sky.

Rated 5 out of 5 stars

Thank you for such a Beautiful piece

Thank you for such a Beautiful piece, was given to my wife for her birthday, landmarking the place where we got married at. Thank you!!

23 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you, Bryan!
What a special way to celebrate her birthday! So glad the customised silver necklace could mark the place where you got married, and that your wife loved it. Thank you for sharing this with us!

Team Night Sky.

Rated 5 out of 5 stars

Great

Amazing 🤩 ❤️❤️

22 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much. Lauren!

We're delighted you love your framed customised star maps!

Team Night Sky.

Rated 4 out of 5 stars

Easy to order and customize

Easy to order and customize. Shipped quickly and received in great company edition. Great quality paper and printing.

17 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the great review, Jennifer!

We're happy you found ordering and customising your star map print easy; it shipped promptly, arrived well packaged, and you're happy with the paper and print quality. Thanks so much for your feedback.

Team Night Sky.

Rated 5 out of 5 stars

I've purchased a night sky globe of the…

I've purchased a night sky globe of the stars 4 times, one for myself and the other 3 were anniversary gifts from me to close friends, its the perfect gift and everyone loves it. I can't express how much I appreciate them for coming up with this idea, the quality of what I purchase is also great, especially for the price. OVERALL 10'S across the board!!

19 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for this incredible review, Kimberly!

And for being such a loyal customer with four purchases! So glad the customised star maps have made such meaningful anniversary gifts for your close friends, and that you're happy with both the concept and the quality for the price.

Thank you for the perfect scores across the board; it means a lot!

Team Night Sky.

Rated 5 out of 5 stars

My fourth purchase

This was my fourth purchase of The Night Sky for my family, and once again, I couldn’t be more pleased. The quality of the print and the beautiful paper honor the significance of each special date.
The company is also wonderful to work with. I wanted the same size and layout as the Night Sky prints I purchased several years ago, and their team was incredibly helpful in making that happen.
I highly recommend The Night Sky.

23 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for this wonderful review, Loraine,and for being such a loyal customer with your fourth purchase!

We're so happy the quality and paper continue to do justice to each special date, and that our team could help match the size and layout from your earlier orders.

We really appreciate your recommendation and are so glad to keep being part of your family's milestones!

Team Night Sky.

Rated 5 out of 5 stars

Great finish, prompt delivery.

Great finish to the medallion, quality product with good weight and engraving.

22 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the review, Sweeney!

We're delighted you're happy with the finish, weight, and engraving on your customised silver bezel pendant!

Team Night Sky

Rated 5 out of 5 stars

My wife absolutely loved receiving it…

My wife absolutely loved receiving it for our anniversary. Your customer service was excellent and would definitely order from you again.

21 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the kind review, James!

We're thrilled your wife loved her silver eclipse customised bezel pendant for your anniversary, and that our customer service made the experience a great one.

We'd love to have you order with us again!

Team Night Sky.

Rated 5 out of 5 stars

Great quality

Great quality. Amazing choice to make a gift for my friend.Good quality of print, design and a frame.

23 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the lovely review, Diana!

We're glad the framed star map made such a thoughtful gift for your friend, and that you are happy with the finish, design, and professional framing!

We appreciate your feedback.

Team Night Sky.

Rated 5 out of 5 stars

The quality was great and turned out…

The quality was great and turned out better then I expected and the delivery service was quick

5 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the great review, Jenelle!

We're delighted your star map print exceeded your expectations and was delivered promptly!

Team Night Sky.

Rated 5 out of 5 stars

I've bought here before and they are…

I've bought here before and they are great and they arrived so quickly it was amazing. Thankyou so much

23 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for coming back to us again, Narelle!
We're glad your star map print arrived promptly.
We really appreciate your continued support!

Team Night Sky.

Rated 5 out of 5 stars

Ease of Personalization

The ease of choosing exactly what I wanted on the print, the ability to edit as needed, and the quality and beauty of the finished piece made a great experience.

21 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the lovely review Kelli!

We're very happy that customising and adjusting your details felt so simple, and that the finished star map print exceeded your expectations in both craftsmanship and appearance.

Thank you for your feedback.

Team Night Sky.

Rated 5 out of 5 stars

Nightsky necklace

Great delivery service and excellent communication! They're extremely helpful and actually talk to their customers. The product quality is amazing!

18 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you so much for this wonderful review, Victoria!

We're so happy that the delivery went smoothly and that our team's communication and helpfulness stood out to you.

Delighted to hear you're happy with the quality of your customised vermeil pendant too!

Team Night Sky.

Rated 5 out of 5 stars

Beautiful

Beautiful
great quality !

21 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the review, Diane,

We're delighted thyat you're happy with the quality of your star map prints!

Team Night Sky.

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate, easy to order and speedy deliver. Pendant was perfect and my 21 year old niece was beyond delighted

18 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for the lovely review, Caron!

We're thrilled the website was simple to navigate, ordering went smoothly, and your delivery arrived promptly

Delighted to hear the 9ct gold customised pendant was such a hit with your niece for her 21st!

Team Night Sky.

Rated 3 out of 5 stars

The shipping is terrible

The shipping is terrible. The box was ripped and it’s not well protected inside. It needs to at least be put in a plastic wrapper instead of just tissue. The paper was not of high quality.
It was disappointing for the price point.

22 August 2026
The Night Sky logo

Reply from The Night Sky

Thank you for your feedback, JB.

We're sorry to hear the packaging was damaged in transit and that the print fell short of your quality expectations.

Had you reached out to us when you received it, we'd have been glad to look into this and help resolve it.

Please feel free to contact our customer service team at help@thenightsky.com with the order ID and photos of the damaged print so we can help resolve this for you right away.

Team Night Sky.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look