The Neon Company Reviews 

717
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction across all major categories. Customers frequently praise the exceptional product quality, beautiful custom designs, and vibrant neon lighting that creates an amazing atmosphere in their spaces. Consumers also deeply appreciate the remarkably smooth ordering journey, attentive service from representatives, and prompt delivery times worldwide. Though some customers experienced frustrating delivery delays or items arriving damaged during transit, support staff occasionally offered quick replacements to resolve problems. Reviewers generally found the overall communication and professional assistance extremely helpful when navigating these occasional unexpected setbacks during their projects.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the striking colors, sturdy... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable shipping and... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and helpful... See more

Order

Reviewers mention positive feedback about order experiences, highlighting a smooth, professional, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t complain at all. From the mockups, to the customization, to the customer service, my entire process was easy and enjoyable. The quality of the light is fantastic and the setup was as... See more

Company replied

Rated 5 out of 5 stars

Was pleasantly surprised wasn’t sure sometimes these things aren’t what u expect but sign was ,really pleased it was of really gd standard very happy with it thx ☺️

Company replied

Rated 5 out of 5 stars

The beautifully crafted, inspiring neon purple sign arrived in excellent working order and on time. We are very happy with your service and the neon sign- many thanks!

Company replied

Rated 5 out of 5 stars

Great service; good advice from my rep. The product arrived as expected, with all the necessary details. Fast delivery to Canada. Well packed. Will do business again

Company replied


Company details

  1. Advertising Agency
  2. Neon Sign Shop

Written by the company

The Neon Company is already for 10 years a specialist in the development, design and production of PowerLED Neon Signing. With our innovative ‘PowerLED’ lighting technology you are guaranteed of the most powerful dimmable LEDs, an extra long life and suitable for 24/7 intensive use. For both indoor and outdoor use. Because The Neon Company has its own production, we guarantee the lowest prices in Europe with the highest quality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

717 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(717)

265 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Got a good price and even got a bigger one than ordered. They told me, that they couldnt produce it with 70cm length because of our font, so we got a even bigger one - for the same price.

Thank you! Really Happy. Perfect quality

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Great company we can highly recommend!

Very friendly and professional people and perfect work! We are extremely satisfied with the LED-Neon-sign and got a lot of positive feedback from visitors of the dancing school “tanzwelt SCHAUBURG“, which is the biggest dancing school in Germany.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

worst I ever got treated by a company!!! Never again!!

If there would be 0 stars, I would take that. It is 9 month now and I still don´t have a correct Neon sign!!!! First sending was weeks to late, and came with the wrong colour. After claming it, it took them months to send me a new one (including super unproffesional communication and no answering, no answering, no answering. Then what I got, was a super cheaply made sign from China, no qualtity as marketed at all!! After claiming that in June and asking for a correct sign or my money back, I don´t have an answer and no new Neon sign!!!! This is the worst I ever got treated by a company!!! Never ever would I order again!!! And never ever would I pay in advance again!!!

15 October 2023
Unprompted review
Rated 5 out of 5 stars

Good contact

My daughter bought a neon light on my phone I emailed the company to cancel the order and 15 minutes later I had a respond that it was cancelled.
Good contact with the people who work here !!

20 April 2023
Unprompted review
Rated 1 out of 5 stars

An extremely bad and unprofessional…

An extremely bad and unprofessional experience.
We ordered a neon sign 1,5 months before our event, which were our main piece for our event.
The sign ended up in the wrong country and The Neon Company were extremely uncooperative and refused to find a solution in order for us to receive it on time.
We never received the the sign and in the end The Neon Company chose to cancel our order.

We do not recommend, as they were extremely unreliable and unprofessional.

Benefit Cosmetics

4 September 2022
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Fabio,

We hope you are doing well.

We have been trying to reach you for the suitable solution.

Could you please contact us at administratie@theneoncompany.nl so we can assist you with the next steps?

We look forward to hearing from you.


Regards,
The Neon Company
📞 +31 30 207 24 67

Show reviews in all languages. (717 reviews)

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