The Neon Company Reviews 

716
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction across all major categories. Customers frequently praise the exceptional product quality, beautiful custom designs, and vibrant neon lighting that creates an amazing atmosphere in their spaces. Consumers also deeply appreciate the remarkably smooth ordering journey, attentive service from representatives, and prompt delivery times worldwide. Though some customers experienced frustrating delivery delays or items arriving damaged during transit, support staff occasionally offered quick replacements to resolve problems. Reviewers generally found the overall communication and professional assistance extremely helpful when navigating these occasional unexpected setbacks during their projects.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the striking colors, sturdy... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the incredible... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting reliable shipping and... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and helpful... See more

Order

Reviewers mention positive feedback about order experiences, highlighting a smooth, professional, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t complain at all. From the mockups, to the customization, to the customer service, my entire process was easy and enjoyable. The quality of the light is fantastic and the setup was as... See more

Company replied

Rated 5 out of 5 stars

Was pleasantly surprised wasn’t sure sometimes these things aren’t what u expect but sign was ,really pleased it was of really gd standard very happy with it thx ☺️

Company replied

Rated 5 out of 5 stars

The beautifully crafted, inspiring neon purple sign arrived in excellent working order and on time. We are very happy with your service and the neon sign- many thanks!

Company replied

Rated 5 out of 5 stars

Great service; good advice from my rep. The product arrived as expected, with all the necessary details. Fast delivery to Canada. Well packed. Will do business again

Company replied


Company details

  1. Advertising Agency
  2. Neon Sign Shop

Written by the company

The Neon Company is already for 10 years a specialist in the development, design and production of PowerLED Neon Signing. With our innovative ‘PowerLED’ lighting technology you are guaranteed of the most powerful dimmable LEDs, an extra long life and suitable for 24/7 intensive use. For both indoor and outdoor use. Because The Neon Company has its own production, we guarantee the lowest prices in Europe with the highest quality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

716 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(716)

263 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality neon light ( got a green…

Good quality neon light ( got a green monstera ) and customer service. I had to wait a bit longer for my delivery. But that was during Christmas season and totally fine for me. Can recommend them :)

18 December 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

Don't ask for an offer!
They will continue to spam your mailbox about offers and small sales for months even though you don't want to buy anything. Using the unsubscribe link does NOTHING.
SCAM company.

13 March 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi O N,

We are sorry to hear that you have had such an unpleasant experience.

Could you please contact us by email at administratie@theneoncompany.nl ? We will be happy to offer you a suitable solution.

We look forward to your response.


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Sign looks great

Sign looks great. Quick response on questions I had before the order. Fun to see how your sign looks in the quotation.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

extraordinary service!

We really appreciate the extra-ordinary support you gave us. In times where we usually always have to talk to "technical support robots" and wait in telephone lines forever you are still making an amazing example of what customer oriented service is all about. To make great products – and to go the extra mile to assure the quality is good. Something was wrong for a moment – but you corrected the mistake. We were able to talk to you guys directly, have a real conversation and you found a solution real fast. Thanks for everything, we absolutely recommend you! All the best, Ari from TLGG

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great!!

Great! Our company sign looks fabulous, we've gotten many compliments. Love that we can change the colors and brightness.

Our remote stopped working a year and a half later and they sent us a new one for free and now it works as great as new. 10/10 would recommend.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Very fast service

Very fast service. Good onboarding and great communication. Its our 2nd product - all working nicely.

23 September 2024
Unprompted review
Rated 4 out of 5 stars

Great product, better than expected.

The product is gorgeous and better than expected. I am totally happy with my first neon sign.

Drawback: It lasted quite some time until I received my order. I wish the delivery was faster.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful customer service and punctual delivery

Helpful customer service who answered quickly the questions I had before the purchase. They also helped come up with different designs on the sign we wanted, which helped us a lot in our decision making. After the order was placed, they were just as helpful and quick when I had questions, and once the sign was ready, it was delivered on time and exactly as requested. We have received many nice compliments on it from our customers in the store. I highly recommend The Neon Company to anyone looking to order a neon sign.

28 August 2024
Unprompted review

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