The Neon Company Reviews 

713
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the custom neon signs and deeply appreciate the smooth, professional ordering process from start to finish. Consumers also note the impressively fast delivery times, excellent communication, and helpful customer support throughout the entire production journey. Many people share that their items arrived in pristine condition and matched their personal expectations perfectly. However, some people mentioned experiencing notable delivery delays, frustrating service responses regarding issues, or receiving items that arrived damaged. A few consumers also noted minor design flaws, such as unexpected wire placements or final products that differed slightly from the initial preview.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive promptly and match descriptions.... See more

Quality

Users describe complete satisfaction with the outstanding quality and craftsmanship of their custom signs.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, short... See more

Service

People report overwhelmingly positive experiences with the professional, friendly, and helpful service from... See more

Order

Reviewers mention positive feedback about order, noting that the overall experience was smooth, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t complain at all. From the mockups, to the customization, to the customer service, my entire process was easy and enjoyable. The quality of the light is fantastic and the setup was as... See more

Company replied

Rated 5 out of 5 stars

Was pleasantly surprised wasn’t sure sometimes these things aren’t what u expect but sign was ,really pleased it was of really gd standard very happy with it thx ☺️

Company replied

Rated 5 out of 5 stars

From ordering to receiving my product, the entire process was smooth, professional, and exceeded my expectations. They provided proofs and a quote the very next day. After I finalized my order a f... See more

Company replied

Rated 5 out of 5 stars

Our experience with Neon Company has been great! We have always been very happy about the product and continue to get compliments on it, and when we needed a replacement remote control, we received... See more

Company replied


Company details

  1. Advertising Agency
  2. Neon Sign Shop

Written by the company

The Neon Company is already for 10 years a specialist in the development, design and production of PowerLED Neon Signing. With our innovative ‘PowerLED’ lighting technology you are guaranteed of the most powerful dimmable LEDs, an extra long life and suitable for 24/7 intensive use. For both indoor and outdoor use. Because The Neon Company has its own production, we guarantee the lowest prices in Europe with the highest quality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

713 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(713)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Neon Company exceeded every expectation

The Neon Company exceeded every expectation. Their flexibility and willingness to work with me made the entire process seamless. Production was extremely fast, and the signs arrived with exceptional, top‑tier quality. Their staff is incredibly professional, knowledgeable, and attentive. This is exactly the level of service and craftsmanship you hope for when investing in custom signage.

12 August 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Gilles Carriere,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Custom Neon

I ordered a custom neon sign with the wording "Game Room" from The Neon Company, and the result exceeded my expectations. Excellent build quality, sturdy materials, and uniform lighting with no brighter or darker spots. The customization process was simple, and the customer support team was always available and professional.

25 August 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi ANGELO RUSSI,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great sign

Very happy with the sign

17 August 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Alex,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

The beautifully crafted

The beautifully crafted, inspiring neon purple sign arrived in excellent working order and on time.

We are very happy with your service and the neon sign- many thanks!

25 August 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Jigsaw,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 4 out of 5 stars

produktion was great quality was great…

produktion was great quality was great ..my klient took a long time to come to an decition så the price went down and up again so we felt a bit scammed in the end ...it felt expensive whwn we had the sign in our hands..

8 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Fredrik Ahston,

Thank you for your feedback.

We are sorry to hear that you have had such an unpleasant experience. Could you please contact us by email at administratie@theneoncompany.nl? We will be happy to review the possibilities and investigate what went wrong.

We look forward to your response.


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The signboard was made to a very high standard, with great attention to detail and a professional finish. The team was helpful, responsive, and completed the work on time. I’m very pleased with the final result and would definitely recommend them to anyone looking for a quality signboard.

25 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi LMR FINANCIAL,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

This sign turned out better than I…

This sign turned out better than I imagined I love it! Super clear communication

16 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Olivia,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Delivered to Canada with no issues and…

Delivered to Canada with no issues and promptly. Communication was fantastic and I was always able to speak to someone when I had questions.

6 August 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi AM,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great quality of the LED and amazing support!

Great quality of the LED and amazing support! Would definitely recommend!

18 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Eugene Glushkov,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Awesome Service!

The employees of The Neon Company are always relible, fast and super nice when it comes to orders and adjustments. Matt is always on point and helps me to finalize my offers fast and get a good Product.

16 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Sophie,

Thank you for your feedback and for appreciating our colleague, Matt.

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

I really love my new LED sign for my…

I really love my new LED sign for my hair studio! Thank you for an amazing product. Quality exceeded my expectations! Will definitely order again in the future!

21 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Cassandra Amor Wells,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Always great and quick communication

Always great and quick communication

15 June 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Daisy,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Amazing Neon sign

Very professional, friendly and made good contact all through the ordering process. It came very well package on delivery . The product is extremely good quality and I’m very pleased with it!

17 June 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Tara,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

The final product was ok for my office but not for anything else

The ordering process was through a European country which was why I went with them but the product was manufactured and shipped from China. The process was streamlined, produced and shipped within the timeframe presented during the quoting process, however, I wouldn't say that the final product exactly matched the preview. Some letters are misaligned and crooked.
UPDATE: Since my original review, customer service reached out to me and asked for a picture of my delivered product and within 24 hours offered a very reasonable resolution to ensure my satisfaction. I haven't witnessed unsolicited customer service like this before and it was greatly appreciated! Thanks so much!

28 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Chris,

Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused you.

We are sorry to hear that you have had such an unpleasant experience.

Could you please provide us with the photos of your neon sign at administratie@theneoncompany.nl? We will be happy to review the possibilities and investigate what went wrong.

We look forward to your response.


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

A pleasant surprise.

A most pleasant surprise. Extremely well made, sturdy and with the specs I asked for. Works like a charm with plenty of versatility and power. Can be seen from a distance and gets lots of attention.
Can easily recommend.

4 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi No Brainz Productions,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great product at a very good price

Great product at a very good price, looks fantastic in our building. Quick turnaround and delivery. Recommended.

15 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Ed,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

I honestly can’t complain at all

I honestly can’t complain at all. From the mockups, to the customization, to the customer service, my entire process was easy and enjoyable. The quality of the light is fantastic and the setup was as simple as can be. If I ever need another custom sign, I WILL be coming back!

2 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Aidan,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Best Service and Product Quality

From ordering to receiving my product, the entire process was smooth, professional, and exceeded my expectations. They provided proofs and a quote the very next day. After I finalized my order a few days later, they began production within 48 hours and had everything shipped within five days.

The communication was exceptional. I never once had to reach out for a status update because they kept me informed every step of the way with timely email updates.

The quality of the work is incredible. My sign came out absolutely perfect, and it was packaged with so much care to ensure it arrived in pristine condition. It’s clear they take great pride in both their craftsmanship and customer service. I couldn’t be happier with my experience and will definitely order from them again!

16 June 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Hana,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

I'm very happy with my neon.

29 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Valérie,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

First class service and product

I contacted the Neon Company and gave them a basic design and requested a quote. I received the quotation in a couple of days and after a few design and size issues I was happy to proceed. I was kept informed of the progress of my order and it was dispatched on time and delivered with care. Very professional and courteous service, first class product and I would have no hesitation in recommending the Neon Company. Thank you for all your help and advice

18 July 2026
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Mr Philip Lazenby,

Thank you for your feedback!

At The Neon Company, we always strive to deliver high-quality products along with excellent service.

We look forward to serving you again in the future!


Regards,
The Neon Company
📞 +31 30 207 24 67

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