The LGV Training Company Reviews 

868
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and expert instructors are exceptionally supportive, friendly, and helpful throughout the entire training process, making everyone feel confident. People also truly appreciate the prompt responses, efficient organization, and clear guidance provided when successfully preparing for their theory and practical tests. Some reviewers were not happy with the communication, noting that support seemed to disappear after the initial booking or felt like dealing with an unnecessary middleman. A few consumers also mentioned encountering unhelpful interactions, occasional rude responses, and feeling persistently chased by unwanted promotional messages.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the helpful, friendly, and supportive... See more

Service

Consumers find service to be positive, highlighting helpful guidance, quick booking, and great support that... See more

Customer service

Users describe positive interactions with customer service, highlighting that everyone was really helpful and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, well-organized... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents are prompt with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

highly recommend this company to anyone looking to get their HGV licence! A big thank you to Pavo, the German guy, and the instructor who always brought plenty of laughs and made the whole experie... See more

Rated 5 out of 5 stars

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he... See more

Company replied

Rated 5 out of 5 stars

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i eve... See more

Company replied

Rated 5 out of 5 stars

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support . Big shout out to ralf who was my point of contact for... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

The LGV Training Company are the UK's leading LGV training & HGV training specialists offering start to finish process, helping you at each step. We've organised, monitored and managed HGV driver training with over 40 brands. With over 50 locations UK ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(868)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful job arranged by Nick Lake

Wonderful job arranged by Nick Lake, he's the one who showed me all steps, i'm 100%Happy

4 March 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're so glad Nick was able to guide you through the process smoothly. Wishing you all the best!

Rated 5 out of 5 stars

The experience on the course was…very good

The experience on the course was brilliant a specially with the trainer Steve explaining everything until it was drilled into your head. I would recommend him in future courses THANK YOU ☺️

4 March 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your great feedback! We're so glad you had a brilliant experience, and we'll be sure to pass your kind words on to Steve. Wishing you all the best!

Rated 5 out of 5 stars

**Glowing Review for LGV Training Company**

I am thrilled to share my outstanding experience with the LGV Training Company! From the very first contact, I was met with professionalism and genuine enthusiasm from the team. Nick Lake, the senior training coordinator, has been nothing short of excellent throughout my entire journey.

Nick’s expertise and support were evident right from our initial conversation. He guided me through the entire process, ensuring that I understood each step along the way. His attention to detail and commitment to my success made a significant difference.

The organisation of my medical exam, CPC training, and all the necessary course materials was seamless. The resources provided were comprehensive and user-friendly, which greatly assisted me in preparing for my theory test and hazard perception. I felt well-equipped and confident going into each assessment.

The entire team at LGV Training Company is dedicated to helping their students succeed, and their supportive approach made this experience enjoyable and stress-free. I can't recommend them highly enough for anyone looking to pursue their LGV training. Thank you, Nick and the team, for your exceptional service and support!

4 March 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your fantastic feedback! We're so pleased to hear that Nick and the team provided such a smooth and supportive experience. Wishing you all the best in your HGV career!

Rated 5 out of 5 stars

Polite and friendly service.Helpful and…

Polite and friendly service.Helpful and clear communication and advice.

27 February 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're glad you found our service polite, friendly, and helpful. If you ever need anything else, we're always here to assist.

All the best!

Rated 5 out of 5 stars

Highly recommend

I had a problem with my licence that took the dvla months to sort out
Lgv kept in contact and as soon as it was sorted started the training
Thanks to Nick Lake
I passed first time

14 February 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your review! We're so pleased we could support you through the delays, and a huge congratulations on passing first time!
Wishing you all the best!

Rated 2 out of 5 stars

Proper sold it to me , Now in NO MANS LAND

Don't listen to the bull cack that they tell you about 'Driver Shortages / 40k+ earning in your first 12 months / Employment help

This really isn't the case,
1) there is the the odd driver job here and there , however it's not as drastic and these make out.
2) 40k plus earnings in your first 12 months as a HGV Licence holder ? Got more chance of meeting the Pope. Companies won't go near you unless to have a minimum of 2 years experience
3)Employment help with finding jobs / set you up with interviews ? No Way , this actually means send your c.v to them and only when you pass will they add HGV into your Qualifications and return it back to you with a couple of agency job links. That's as far as it goes.

When I attended training school I asked how much the training would of been if I went directly to them and they quoted me £2500. LGV Training company charged me £3600.

Save yourself some cash and the cack information they feed you and go directly to the actual training providers / school.

Held my licence for 10 months now ... Am I a HGV Driver ? No I'm not... Did I waste my money ? YES I did.... Was I bullshi**ed to for my money YES I WAS

19 February 2024
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Good afternoon,

We appreciate your feedback and understand your frustration. However, the ongoing driver shortage is widely discussed in the news and industry reports, with many companies actively looking for new drivers.

Our team offers guidance on job searches and career support, and we encourage all trainees to make the most of the resources available. We’re always happy to discuss any concerns directly, so feel free to get in touch.

Kind regards
The LGV Training Company

Rated 5 out of 5 stars

Great Course Easy to Book

Very easy to use, staff were very helpful and informative

17 February 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your feedback! We're glad you found the process easy and our team helpful. Wishing you all the best!

Rated 5 out of 5 stars

Highly recommend

Very helpful company while getting my C1 license. Even after having to reschedule my test due to a broken ankle they went through the training company to reschedule and were very supportive. All the employees I spoke to were very nice and super friendly. Highly recommend

14 February 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're so glad we could support you through the process, especially with the unexpected reschedule. It’s great to hear that our team made the experience smooth and enjoyable for you. Wishing you all the best with your C1 license—drive safe!

Rated 5 out of 5 stars

Good support organisation and guidance…

Good support organisation and guidance through the process

13 February 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. I'm glad the team have provided good support & organisation throughout the process.

All the best!

Rated 5 out of 5 stars

Excellent

Great company, really helpful, understanding and accommodating. Would definitely recommend.

11 February 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. I'm glad to hear the team have been helpful & understanding.
Wishing you all the best!

Rated 5 out of 5 stars

It was great to be a part of this team

It was great to be a part of this team. They will look after you until you achieve everything. Professional and friendly. I would recommend other people to go through them and they will take care of you.

11 February 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the great feedback! We're so glad you felt supported throughout your journey. Wishing you all the best, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Big thanks to company and Alisha for…

Big thanks to company and Alisha for helping me get my class 1 license in no time. Very supportive and professional. Help me get the dates I want and got my license in a month. Thanks alot. Highly recommended.

8 February 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're thrilled to hear that Alisha and the team were able to support you in getting your Class 1 license so quickly. Wishing you all the best on the road, and we appreciate your recommendation!

Rated 5 out of 5 stars

The LGV Training Company is highly professional & supportive

The LGV Training Company is truly professional and made the entire process of getting my Class 1 HGV licence smooth and stress-free. From the very first day I submitted my application, they provided excellent guidance and support.

A special shoutout to Nick Lake, who has been incredibly helpful throughout. He always kept in contact, answered all my questions, and demonstrated great professionalism and knowledge. His support made a huge difference, and I’m really grateful for his assistance.

3 February 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're so pleased to hear that you had a great experience with The LGV Training Company. Nick will be especially happy to know his support and guidance made a real impact.
Wishing you all the best!

Rated 5 out of 5 stars

Brilliant service, can’t fault them 👌👌

Brilliant service, can’t fault them 👌👌
I’ve done my C1 with LGV training company and they were amazing. Amber was the one booking all my courses and she was great, answered all my queries in no time even though I wasn’t answering hers that fast due to my line of work. The guys at the Otterbourne centre( Dave, Del, Marcus and the others) were really good also, very professional and patient. I can’t recommend them enough. I will definitely go back for any other training I’m planning to do.

29 January 2025
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the great review. Congratulations on passing your C1, it's great to read Amber & the team have been brilliant throughout!

Wishing you all the best!

Rated 5 out of 5 stars

Hi Neek i really appreciate your good…

Hi Neek i really appreciate your good job you're a doing guys that's brilliant I passed my hgv first time again thank you.

31 January 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. Congratulations on passing your course first time! We will be sure to pass your thanks onto Nick.

Wishing you all the best!

Rated 5 out of 5 stars

Fast ball for the team and they did great

I was on a tight time line to get my c+e completed, literally 2 weeks!!
I contacted lgv, they sorted it out for me so it was done within my time constraints which was ideal and took the pressure off me as I had a million other things to be sorting rather then phoning around trying to book places. The revision pack they sent out was spot on! I didn't miss a .ark on my theory or hazzard perception 100 all round, I then went on to the driving and passed first time. So thank you lgv

27 January 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your fantastic review! We're so pleased we could make the process smooth for you and that you nailed every step—well done! Wishing you all the best!

Rated 5 out of 5 stars

Excellent company and very good…

Excellent company and very good professional team. just passed my test this morning and wanna thank everyone especially Antonio who's been on my side and keep encouraging me from the first day till the last moment. Keep up the good work guys well done.

30 January 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your great feedback! We're delighted to hear about your success, and Antonio will be thrilled, we will be sure to pass this on. Wishing you all the best!

Rated 5 out of 5 stars

Excellent Company!

I had a great experience with The LGV Training Company. They handled all the bookings for my LGV training and tests, making the process completely stress-free. Leaving me to focus on the important stuff. Their staff were wonderful, always providing excellent customer service and happy to assist anytime by phone, WhatsApp or email. They even followed up to check on my progress, which was a lovely touch. Highly recommend their service!

25 September 2024
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your kind words! We're delighted we could make your training journey stress-free and support you throughout.

Wishing you all the best!

Rated 5 out of 5 stars

From start to finish everyone was very…

From start to finish everyone was very helpful. Nothing was too much trouble and any queries I had were answered with in a great time period. Would recommend them to anyone.

22 January 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your feedback! We're so glad our team could assist you promptly and make your experience a great one. We truly appreciate your recommendation.

Wishing you all the best!

Rated 5 out of 5 stars

Great Backup, Excellent Service

Only halfway through this yet but from start to present I am filled with confidence. Everyone is so willing to help.

So far I have dealt with Emily, Antonio and Alfie but the reality is the system works - your number reveals your details and they immediately respond to that.

The real point of my review is the external service - this is booked but LGV have no control over this - having just completed my CPC, the course was delivered by a guy who will accept future calls for help or advice. Also, the medical provider used got a massive online thumbs up.

Clearly, this company is utilising the best resources available.

The rest is up to me. What can possibly go wrong?!!

17 January 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your review! We're so glad to hear you're feeling confident and supported by our team and CPC instructor! We can't wait to hear how you get on. All the best!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look