The Kennel Club Reviews 

Gloria was a great help in assisting us with our Kennel Name application issues. She worked with me on the telephone until our problems were resolved. First class service from this lady!

Marie was super helpful in trying to sort my query.
It was great to chat with a fellow Bristolian.
Update: By the time I got home my query was sorted. Thank you so much Marie 😊

I felt Gloria was a very helpful member off staff and explained things well,

The lady was very nice and explain me a lot of things

Why, in spite of closing the brilliant KCAB scheme so that it's now incredibly difficult for buyers to source responsible breeders, and putting up the cost of registration to an astronomical £26 per puppy plus an extra fee for sending paper copies of the registrations, do the KC still take so long to send the documents? I've just received a dismissive email saying that they are inundated with work so we have to be patient with their delays in completing the registrations. I'm so fed up with the KC. Why don't they just get enough staff to deal with big registration demand. If they had any competition, they would have to improve things fast; but they haven't, so they don't.

GLORIA Was fantastic and very helpful with my issue.. thankyou so much

Spoke with Gloria today and she was very kind incredibly helpful I have had many bad experiences with KC and today was the very first one Iv had with someone who was helpful, kind and so knowledgeable. I will always be asking to speak to her in the future and today’s experience has given me a slight glimmer of hope about KC again

Olivia and Natalie couldn't do enough to help me when registering a litter.
I last used the (R)KC 9 years ago. They were elitist, rude and unhelpful.
What a change now!
Absolutely fantastic service

Gloria was excellent - dealing with my concerns very smoothly, thoughtfully and effectively.

Update 05/12/2025 thank you to the KC for the response sadly this does not address the ethical discord with regards them being happy to register and advertise puppies on their website but take no responsibility for the environment they are breed in. I am not disappointed with my dogs at all, i feel sad for their start in life. I am disappointed in the system that permits and supports puppy farming under another guise. But it’s got Royal approval so that’s ok then.

I bought 2 puppies from a registered breeder, one became very unwell within the 1st 6 months. A roller coaster of OOH vet visits, medication and food changes, then emergency surgery. Hopefully now resolved but both on a special diet now likely for life. Lots of warning signs on buying these puppies but as the seller was a registered kennel club breeder and us grieving over the death of one of our first dogs this didn’t really click. This was basically a private puppy farm endorsed by the kennel club who take no responsibility for the health or welfare of the puppies sold via their website. I’ve looked on the website to try and raise concerns and there is no way of doing this. There were 4 plus litters across 2 whelping pens all toileting on newspaper and no attempts to train. Another litter was due to arrive when we visited.

Just posting as a warning to other buyers please do not be as naive as me as assume this is ok because it’s kennel club approved.

We did try to adopt a rescue before buying but all the rescue companies we tried, despite meeting all the requirements, could not find us a small to medium dog or one even offered us a dog then postponed the offer pending medical treatment for the dog and stopped responding to our emails.

Definitely would not use this pathway to owing a dog in the future. It’s a minefield.

They are an absolute joke and a bunch of scammers. Registered my dog then told me they couldn't do it because i hadn't registered my pup with another kennel 1st. Both parents are registered, with affiliated clubs. They registered my 1st pup under the same circumstances. Why would i register it with 2 kennel clubs. Still waiting for my refund. No point in them existing.
Thanks for the reply but you know full well who I am and hey presto the link you provide is under maintenance. Just a dodgy link you always use, as you are a con. Refund me now

Maria was fantastic. Walked me through everything I needed to do. Brilliant brand ambassador for the Kennel Club.

Very helpful and informative once I found my way through all the numbered options, was quite relieved to actually speak to someone!

Shocking customer service if you phone up asking where your kennel club register ownership is he will give you cr** over the phone the guy was very rude to me very abrupt and shouting. I asked him where my kennel club register ownership is he said he was on its way and that was on the 12th of October. It’s now the 29th. absolutely shocking they charge you £23 for a piece of blinking paper. Shocking don’t use the kennel club but I’ll never register my dogs there again

Polite, helpful and knowledgeable

Loren was so helpful, friendly and professional, sorted my query quickly but not rushed, such a lovely lady to chat to, thank you. The only point I would make that to get to the correct person on the telephone there is not always the appropriate option, so a "non of these" option would help.

Contacted by a very competent knowledgeable and extremely helpful representative.

I found really big help from a beautiful woman named gloria.

My dog was insured with kennel club- Agria from when I got her as a tiny puppy. She was unfortunately diagnosed with a kidney condition at 10 months and died when she was four years old. Throughout her short life she had lots of fun but also a lot of visits to the vet. The insurers always paid the bills promptly and were very helpful in the last days of her life. It helped a lot to know that I can rely on them and don’t have to worry about the financial side of things. Thank you x

Nothing was adding up, presumably a glitch in the software but Marie and the others in the team did a super job. Marie wouldn't give up!! She persevered until she cracked it. Marie thankyou so much