The Kennel Club Reviews 

staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.

Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤

Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you

I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!

Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie

Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges

I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.

I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.

Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!

Nicely done Marie!

Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance

I spoke to Marie, who was very helpful, informative and patient.

Gary was amazing. Extremely informative, patient and professional. I would have no hesitation in recommending the Royal Kennel Club on the basis of this excellent service. Thank you Gary

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of issues on the KC web site with two joint accounts together with a third that had not been resolved. This complicated matters but Olivia sorted it all out and my initial enquiry was addressed with the registration completed. Olivia was a credit to the KC.
(p.s. the telephone on hold music is 'bluesy', calming and much better than others).

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club can help and to advice that will benefit myself and my young litter so much. I have NEVER had a bad experience or phone conversation with any1 at the kennel club. I really can't compliment them enough. As a 1st time breeder I am still learning and they have been so helpful

Ella was extremely helpful and resolved registering my litter over the phone . I had followed the KC advice on timings for registering my litter but this potentially meant the litter wouldn’t be registered by the time they left me . Not ideal !!!

Great experience got what I needed after a call with Taylor helped me out a lot thank you!

Very helpful staff.Clear choice of departments available

Very understanding lady Marie sorted out issues calmy and professionally
A credit to you organization

Ordered 10 'H' Regulation booklets and received 10 Record books in error. A total of 27 calls were made before I put in a random option number, and the call was answered.
I was informed that nobody mans the publication helpline, which meant the messages that I had left went unheard.
Extension numbers are not readily available on the KC Website, and the Customer Services number is no more than an automated main menu.
Given the recent Royal status and significantly increased costs for services, I feel that the member is valued less than ever

Very helpful and friendly, my operator Marie answered any questions I had and explained my next steps clearly, I am very appreciative, my query got resolved over the phone straight away, very satisfied

Marie was super helpful friendly and able to help me resolve my query.