I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
Company replied
Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
Company replied
Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
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Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Engagement ring and customer service
Ordered an engagement ring, and there was one issue on the manufacturer side which was solved in 1 business day. The solution was better than expected. Great customer service and amazing look and quality of the product.
11 June 2024
Unprompted review
Recommended
Fast delivery, nicely and safe packed and most importantly great product for a fair price!
31 May 2024
Georg Jenson bracelet and necklace.Ordering is easy and the cost was less…
Ordering is easy and the cost was less than going to the jewellery designers own site,so saved on both items purchased.Delivery was quick and e.mails kept me updated.Very good service overall ,thank you.
5 June 2024
Unprompted review
I called as I was missing the gift and…
I called as I was missing the gift and they were very helpfull and made it possible for me to have it a the right date.
Seemed very small in the package, but looked amazing in my daughters ear :-)
22 May 2024
Unprompted review
Special Order
The most excellent level of assistance when it comes to choosing style and sizing. Special order arrived three weeks early. Super happy with my pieces!
6 May 2024
Super fast delivery..
Super fast delivery... Packaging first class and great product. Love it. Thanks so much
29 April 2024
Great experience and the jewelry I…
Great experience and the jewelry I bought was exactly what I expected. Super happy. Would definitely shop here again.
10 May 2024
Unprompted review
Konfirmationsgave
Super god betjening og hurtig levering. God mulighed for at besøge showroom.
22 April 2024
Toruń bangle
Beautiful Toruń bangle for my sister’s birthday. Caroline in customer services was very helpful. Many thanks
18 April 2024
Efficient and prompt service
The Jewellery Room was able to provide just the ring that we needed to replace a lost one and the service and delivery was prompt and very fast. Much appreciated.
18 April 2024
I purchased 3 pieces of jewellery and…
I purchased 3 pieces of jewellery and couldn’t be more happy with them. Also I contacted them to ask for tracking and were very helpful. I will be buying more from them when new lines come in!
25 April 2024
Unprompted review
It was really easy to order
It was really easy to order what I wanted from your website. The delivery was super quick: DPD delivered within 2 days. Wow! So very happy with my Sif Jakobs ring. Tusenn takk, The Jewelry Room!
16 April 2024
Very kind service
The help with the ordering process was very kind, quick and courteous. They immediately had a solution to my request. Thank you!
26 March 2024
Beautiful bracelet quick delivery
This is a present for our daughter, it isn’t yet her birthday but hoping we have the right size. The bracelet is unique and very good quality, beautifully packaged. Quick delivery, highly recommend this company.
21 March 2024
I loved the daisy bracelet so pretty…
I loved the daisy bracelet so pretty and delicate. Great website easy to order and quick delivery
11 March 2024
Had an amazing experience
Had an amazing experience . Got my ring within no time . Thank you will defo be buying again.
11 March 2024
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