The iOutlet Reviews 

6,514
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like iPhones and iPads are in excellent condition, frequently appearing new despite being refurbished. The service is frequently described as excellent and efficient, with many appreciating the smooth transactions and helpful staff. People also highlight the competitive pricing for both purchases and trade-ins, making it a preferred choice for tech upgrades. Delivery service is generally fast and well-packaged, though some customers experienced delays or issues with tracking information. However, some reviewers were not happy with products arriving with less than 100% battery health, missing accessories, or being faulty upon arrival, such as a non-working console or a watch not being water-safe as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently impressed by the condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be worth the money and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more

Rated 5 out of 5 stars

Have purchased several iPhone from The iOutlet over the past few years, All have been as described and without problems, (except one which was replace within 24 hours). Always good service and plenty... See more

Rated 5 out of 5 stars

Traded my iPhone 13 in for a good voucher price which I then used to upgrade to a 15 plus. I’d forgotten to remove my SIM card from my old phone and staff were brilliant in quickly finding and return... See more

Rated 5 out of 5 stars

Phone returned as provided with only 80% battery health but iOutlet replaced battery with a new one F.O.C and provided an excellent service. Phone was returned within a week. Will continue to buy from... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Mobile Phone Repair Shop

About The iOutlet

Written by the company

The iOutlet

The iOutlet

The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.

More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.

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The iOutlet

12 Month Warranty

At The iOutlet, we stand behind the quality of our refurbished electronic products, including iPhones, iPads, Apple Watches, MacBooks, Samsung products, and Gaming Consoles. We are pleased to offer a comprehensive 12-month warranty on all eligible devices purchased from The iOutlet, ensuring your peace of mind.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,514)

575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service par excellence!

The efficient and excellent service is hard to beat let alone the value for money product that I purchased. It was delivered on time and in excellent condition.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you iOutlet for a great service.

I recently visited the iOutlet shop at Plympton to get my cracked mobile screen repaired. I was greeted by a very courteous and helpful engineer.
He quickly established the model of mobile as I wasn't sure and the cost of repair was very competitive.
The new screen was fitted within 30 minutes and now my favourite mobile has a new lease of life.
Thank you for your support and great service.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Could not get any better

3rd time upgrading my phone with ioutlet absolutely excellent service from start to finish. If it hadn’t been for a bank holiday from ordering to getting paid for my trade in would have been less than a week. Could not get any better!!!

5 May 2026
Rated 4 out of 5 stars

excellent value I had to wait to experience.

The shipping time deffinitely needs some improvement, but the customer service experience were excellent after reporting the disappointment about that. They will take an extra mile to please their customer as much as possible.
My device has arrived in excellent condition as promised and the transfer of data from previous device passed without the smallest interference. Camera and battery works like new one.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a ps5 it arrived faulty would…

Ordered a ps5 it arrived faulty would not connect to any wifi. it was sent back in original packaging tracked and signed for received back to ioutlet on the 22/4/2026, i have emailed ioutlet numerous times and get no response regarding my refund and again today have had to email the department that is not responding to me again for an update. As it is now the 7th of May with no response i will be contacting my bank to have the monies refunded.

21 April 2026
Unprompted review
The iOutlet logo

Reply from The iOutlet

Hi Kayleigh,

We apologise for the frustration caused regarding this matter. Following your email requesting an update, we did not receive confirmation of the requested outcome and, as a result, the refund was subsequently submitted for processing.

We then sent two further follow-up emails to ensure everything had come through correctly and to help restore good faith in our company. Unfortunately, we have not received a response to these communications.

Please be assured that your refund has now been processed.

We apologise again for the inconvenience caused and appreciate your patience throughout this process.

Should you wish to discuss this matter further, please feel free to contact us via email and we will be happy to assist.

Thanks,
The iOutlet Team

Rated 5 out of 5 stars

Don't be too dispondent when in the minefield of refurbished computers,

Finding myself in the minefield of the 'refurbished laptop buyers market' I was fortunate enough to be given theioutlet as a reliable & honest company,by a local computer repair store!
Amazing but that is exactly my experience dealing with three different members of their staff by phone.
Helpful, informative & knowledgable, with real concern for a computer illiterate like myself……..& friendly!
Do hope you have the same experience!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy process, which was delivered as promised in a quick timescale - they did what they said they would do!

1 May 2026
Unprompted review

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