The Big Phone Store Reviews 4,809

Reply from The Big Phone Store

8 hours ago

Hi Ian,

Thanks for your great review. It's good to hear you're very satisfied with your phone and our fast delivery.

You ordered a 'pristine' phone, which we also call 'Like New'. This means you get a device that looks and feels brand new. We put all our refurbished phones through extensive certified checks and use the highest quality parts.

We also make sure to get your order to you quickly. Orders placed before 3:30 p.m. on weekdays go out the same day for next working day delivery. We appreciate your plan to order from us again.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

6 hours ago

Hi John,

We're thrilled to hear your phone arrived in mint condition, as our 'Pristine' devices undergo rigorous certified checks to ensure they look and feel brand new for a seamless, next-day experience.

Thanks,
Alan
The Big Phone Store

Reply from The Big Phone Store

A day ago

Hi there,

Thank you for your excellent review. It's great to hear you're happy with our communication, the product, and our super-fast delivery.

We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also use the highest quality parts in our refurbishments. This means you always get a great product.

We also work hard to get your order to you quickly. Place an order before 3:30 p.m. on weekdays, and we send it out the same day. Our standard delivery aims for next working day.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

A day ago

Hi Stephen,

Thanks for your review. It's great to hear you found our service quick, easy, and that you're happy with the quality of your merchandise.

We believe everyone deserves good quality tech. This is why all our refurbished devices go through extensive certified checks to be 100% functional. We also use the highest possible quality parts in our refurbishments.

We also get your orders to you fast. Place an order before 3:30 p.m. on weekdays, and we send it out the same day. Our standard delivery aims for next working day with Royal Mail Tracked 24.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

A day ago

Hi Graham,

It's great to hear you had such a brilliant experience with us and that your wife is so pleased with her phone.

You mentioned the phone was pristine. We ensure all our refurbished devices go through extensive certified checks to be 100% functional. We also grade our phones on their cosmetic condition, from 'Like New' for a pristine finish, to 'Good' for visible signs of use. This means you know exactly what to expect.

We are also glad to hear delivery was prompt and well packaged. We aim for next working day delivery with Royal Mail Tracked 24 for orders placed before 3:30 p.m. on weekdays. Your device also arrives in secure, reusable packaging.

Thanks again for your feedback, and we look forward to helping you again.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

A day ago

Hi Michael,

It's great to hear you had another excellent experience with us, especially when you needed a phone quickly. We appreciate you coming back to The Big Phone Store.

You got your phone fast, just as you needed. We offer next working day delivery with Royal Mail Tracked 24 for orders placed before 3:30 p.m. on weekdays. We also handle all customer service in-house here in the UK. This means you speak directly to our team for quick help.

You received your phone as described, well packed with a charging cable. We make sure all refurbished devices go through extensive certified checks to ensure they are 100% functional. We also include a USB charging cable and SIM tool with every refurbished phone.

We are happy to know you will shop with us again.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

2 days ago

Hello Nicholas,

It's great to hear your experience with us was excellent all-round. I appreciate you sharing your feedback.

You called us and we answered. We handle all our customer service right here in the UK with our in-house team. We want you to speak to a real person who can help.

We guarantee a minimum of 85%+ battery health with all our refurbished devices. We know how important good battery performance is, unlike some others. We also test every refurbished device with extensive certified checks. This ensures they are 100% functional, giving you the quality we promise.

You have found one of the industry's best-kept secrets. We are not widely known, but we have a very high product standard and great customer satisfaction, all backed up by our supportive customer team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

2 days ago

Hi Paul,

Thank you for the review! We’re delighted to hear you’re happy with the price and that your device reached you so quickly.

Thanks,
Alan
The Big Phone Store

Reply from The Big Phone Store

3 days ago

Hi Katherine,

Thanks for taking the time to share your experience. I'm glad your research led you to us and that you felt confident choosing The Big Phone Store. It's great to hear your iPhone 15 Pro arrived quickly and was exactly what you hoped for.

We know how important quick delivery is. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with next-day working delivery. We also make sure every refurbished device goes through extensive certified checks to guarantee it's 100% functional. This means you get a phone that works perfectly right out of the box.

You can always speak to someone from our team too. All our customer service is handled in-house by our UK-based team.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi Ruth,

Thanks for your review. It's good to hear your phone has been working fine for the past week.

We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also guarantee a minimum of 85% battery health with every refurbished device because we know how important consistent performance is.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

3 days ago

Hi Matthew,

Thanks for your excellent review. It's great to hear you had such a positive experience.

We provide clear device grading pictures to help you make an informed choice. You can also visit our Wolverhampton showroom to see the different conditions in person. We want you to feel confident in your purchase.

We are glad our customer service team was quick and friendly. Our team handles all support in-house.

We also designed our trade-in system to give you an accurate price upfront. We want to avoid nasty surprises and guarantee the price we offer, as long as you describe the device honestly.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Sarah,
Thanks for your fantastic review and the 10 stars.
It's great to hear our team was happy to help you. We handle all our customer service in-house with our own team. We want you to be happy with both your products and the service you get from us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Sandra,

It's great to hear you are very happy with your new phone. We also appreciate you recommending us.

We make sure all our refurbished devices go through extensive certified checks. This ensures they are 100% functional for you. We also pride ourselves on fast service. We dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is usually next working day.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Paul,

It's great to hear you chose us again for your iPhone 13 Pro. We appreciate your continued trust.

We're glad your new phone is just like new and working well for you. We grade our refurbished phones carefully. Our 'Like New' grade means the device looks and feels exactly as if it were new. We also use the highest quality parts in our refurbishments, and every device undergoes extensive checks. This ensures they are 100% functional for you.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

4 days ago

Hi Paul,

Thanks for your review. I'm really happy to hear your phone arrived quickly, was well-packaged, and that its condition was excellent, just as we described.

We send out orders placed before 3:30 p.m. on weekdays the same day, so you get your device fast. Our packaging is designed to be secure and reusable. We carefully grade all refurbished phones on their cosmetic condition. 'Excellent' means you get a phone that looks nearly new.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

5 days ago

Hi Peter,

Thanks for your review. I am glad your phone arrived on time and works perfectly for you.

We dispatch orders placed before 3:30 p.m. on weekdays the same day. This means you get your device quickly. We put all refurbished devices through extensive certified checks. They are always 100% functional. We also use the highest quality parts in our refurbishments.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

6 days ago

Hi Sean,

Thanks for your fantastic review. We are so glad to hear you could not have had a better experience with us.

You found the condition was much better than you expected, even better than its grade. Our device grading is purely cosmetic. All our refurbished devices undergo extensive certified checks. They are always 100% functional, regardless of their visual grade. We also dispatch orders placed before 3:30 p.m. on weekdays the same day. This means you get your device quickly.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

5 days ago

Hi Nick,

Thanks so much for the great feedback! We’re thrilled to hear that we were able to handle your return perfectly and get everything sorted for you without a hitch.

We know that returns can sometimes be a headache, so our team works hard to make the process as seamless and stress-free as possible. It’s awesome to see that effort reflected in your experience. Whether it’s a quick replacement or a smooth refund, our goal is always to keep our customers happy and confident in their purchases.

You’ve experienced firsthand why we take so much pride in our customer support. We might not be the biggest name out there yet, but we aim to be the most reliable, backed by a team that genuinely cares about getting it right for you every time.

Thank you,

Charlie
The Big Phone Store

Reply from The Big Phone Store

6 days ago

Hi, Mrs Harland,

It's great to hear you appreciate our service and product quality.

Our in-house team handles all customer service. This ensures you always receive direct, personal support. We also put every refurbished device through extensive certified checks. This guarantees you get a 100% functional product every time.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

6 days ago

Hi Mahmoud,

It's great to hear you're happy with your phone and our customer service.

We handle all our customer service in-house. This helps us give you direct, personal support every time.

Sending you a temporary phone shows how we keep you connected. We aim to make sure you are never without a working device, even if yours needs a repair.

We look forward to seeing you again.

Thanks for choosing us,
Amiira The Big Phone Store Team