This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more
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Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Cell Phone Recycling and Unlocking Service
- Mobile Phone Repair Shop
About The iOutlet
Written by the company
The iOutlet
The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.
More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.
| Shop Now | Sell Now |
The iOutlet
12 Month Warranty
Contact info
Unit 37 Sisna Park, Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 01752 696844
- orders@theioutlet.com
- theioutlet.com
Asks customers to review
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Replied to 79% of negative reviews
Typically replies within 2 weeks
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Very easy & efficient services
Very easy & efficient services, reasonable price given for older phones
Pleasantly surprised
Was kept well informed. Item was packaged very well. All accessories included as stated. The PS4 was classed as refurb A, and have to say both it and the accessories were very good condition, the PS4 hardly had a mark on it. Fingers crossed it is working well so far. I would recommend.
Very quick and efficient
Very quick and efficient. Had money in my bank account the following day.
Impressive service.
First time with iOutlet. Bought a grade-A iPhone and - barring the not-100% battery - am hard-pressed to tell it from a new item. I am impressed. It arrived neatly and securely packed, but delivery (compared with other resellers I’ve used, where next day delivery is part of the service) is leisurely. I expected it to be, but phone replacement can be a stressful time, so beware. Will definitely look at iOutlet first for future tech purchases.
Great service!
I do appreciate the help & knowledge of all the employees that assisted my phone exchange.
You all do a great job!
Website is very easy to navigate
Website is very easy to navigate. Swift returns. No problems. Would definitely buy from here again.
Great customer service
Used Ioutlet several times as a family.. Excellent customer service big shout out to Cory recently!! He went above and beyond to solve an issue. An honest company with customers obviously meaning something to them. Great to be able to talk to a human too rather than robots.. Keep up good work Ioutlet!
Excellent Company
I’ve used iOutlet for years and never been disappointed. Their customer service is excellent. Orders arrive within a couple of days. I wouldn’t use anywhere else
This was a really easy process and the…
This was a really easy process and the items were of a high standard.
When Things Go Wrong - This Is How Customer Service Should Be Done
Following some initial issues with a recently purchased iPhone, I am delighted to say that The iOutlet exceeded my expectations in the way they handled and resolved my concerns.
As the device was intended solely for business use, time was of the essence. The team responded promptly and professionally, arranging for a replacement handset of an even higher specification to be sent via Special Delivery. What impressed me most was that they dispatched the replacement before receiving the original device back, demonstrating a remarkable level of trust and commitment to customer satisfaction that is rarely seen in today's marketplace.
This proactive approach allowed me to transfer my data and return the original handset in factory-reset condition without any disruption to my work. The speed, efficiency, and customer-focused service provided throughout the process were truly exceptional.
Whilst issues can occasionally arise with any purchase, it is how a company responds that truly defines the customer experience. In this regard, The iOutlet were outstanding. I would not hesitate to recommend them to anyone looking to purchase a quality device backed by excellent customer service and genuine care for their customers.
A first-class experience and a company that clearly stands behind its products.
Superb service (always)
Bought and sold with this company for years. I’ve never been let down, totally upfront, honest and fair. I genuinely wouldn’t waste your time going anywhere else. Thank you for all the great service.
Great choice of mobiles
Great choice of mobiles , even though they are reconditioned they are in fantastic condition even better than I expected.
The man on the shop was very helpful
The man on the shop was very helpful, friendly, professional and gave a fair price.
Have purchased several iPhone from The…
Have purchased several iPhone from The iOutlet over the past few years, All have been as described and without problems, (except one which was replace within 24 hours). Always good service and plenty of phones to chose from
Great experience all the way through…
Great experience all the way through buying from these guys. We bought a Nintendo switch second hand. Delivery was quick! The device that turned up didn't reflect the condition we had paid for but they were really great responding to emails and offered a refund to reflect the difference in condition. Would recommend highly!
Disappointing Delivery ! Poor service
Used for lots of second hand tech.
Gone down hill a bit and recieved my watch with no charger ( paid for)
Also barley looked like it had been cleaned prior to dispatch
Very poor .
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