The iOutlet Reviews 

6,514
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like iPhones and iPads are in excellent condition, frequently appearing new despite being refurbished. The service is frequently described as excellent and efficient, with many appreciating the smooth transactions and helpful staff. People also highlight the competitive pricing for both purchases and trade-ins, making it a preferred choice for tech upgrades. Delivery service is generally fast and well-packaged, though some customers experienced delays or issues with tracking information. However, some reviewers were not happy with products arriving with less than 100% battery health, missing accessories, or being faulty upon arrival, such as a non-working console or a watch not being water-safe as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently impressed by the condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be worth the money and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more

Rated 5 out of 5 stars

Have purchased several iPhone from The iOutlet over the past few years, All have been as described and without problems, (except one which was replace within 24 hours). Always good service and plenty... See more

Rated 5 out of 5 stars

Traded my iPhone 13 in for a good voucher price which I then used to upgrade to a 15 plus. I’d forgotten to remove my SIM card from my old phone and staff were brilliant in quickly finding and return... See more

Rated 5 out of 5 stars

Phone returned as provided with only 80% battery health but iOutlet replaced battery with a new one F.O.C and provided an excellent service. Phone was returned within a week. Will continue to buy from... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Mobile Phone Repair Shop

About The iOutlet

Written by the company

The iOutlet

The iOutlet

The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.

More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.

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The iOutlet

12 Month Warranty

At The iOutlet, we stand behind the quality of our refurbished electronic products, including iPhones, iPads, Apple Watches, MacBooks, Samsung products, and Gaming Consoles. We are pleased to offer a comprehensive 12-month warranty on all eligible devices purchased from The iOutlet, ensuring your peace of mind.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(6,514)

575 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasantly surprised

Was kept well informed. Item was packaged very well. All accessories included as stated. The PS4 was classed as refurb A, and have to say both it and the accessories were very good condition, the PS4 hardly had a mark on it. Fingers crossed it is working well so far. I would recommend.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service.

First time with iOutlet. Bought a grade-A iPhone and - barring the not-100% battery - am hard-pressed to tell it from a new item. I am impressed. It arrived neatly and securely packed, but delivery (compared with other resellers I’ve used, where next day delivery is part of the service) is leisurely. I expected it to be, but phone replacement can be a stressful time, so beware. Will definitely look at iOutlet first for future tech purchases.

15 June 2026
Rated 5 out of 5 stars

Great customer service

Used Ioutlet several times as a family.. Excellent customer service big shout out to Cory recently!! He went above and beyond to solve an issue. An honest company with customers obviously meaning something to them. Great to be able to talk to a human too rather than robots.. Keep up good work Ioutlet!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I’ve used iOutlet for years and never been disappointed. Their customer service is excellent. Orders arrive within a couple of days. I wouldn’t use anywhere else

18 June 2026
Unprompted review
Rated 5 out of 5 stars

When Things Go Wrong - This Is How Customer Service Should Be Done

Following some initial issues with a recently purchased iPhone, I am delighted to say that The iOutlet exceeded my expectations in the way they handled and resolved my concerns.

As the device was intended solely for business use, time was of the essence. The team responded promptly and professionally, arranging for a replacement handset of an even higher specification to be sent via Special Delivery. What impressed me most was that they dispatched the replacement before receiving the original device back, demonstrating a remarkable level of trust and commitment to customer satisfaction that is rarely seen in today's marketplace.

This proactive approach allowed me to transfer my data and return the original handset in factory-reset condition without any disruption to my work. The speed, efficiency, and customer-focused service provided throughout the process were truly exceptional.

Whilst issues can occasionally arise with any purchase, it is how a company responds that truly defines the customer experience. In this regard, The iOutlet were outstanding. I would not hesitate to recommend them to anyone looking to purchase a quality device backed by excellent customer service and genuine care for their customers.

A first-class experience and a company that clearly stands behind its products.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb service (always)

Bought and sold with this company for years. I’ve never been let down, totally upfront, honest and fair. I genuinely wouldn’t waste your time going anywhere else. Thank you for all the great service.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all the way through…

Great experience all the way through buying from these guys. We bought a Nintendo switch second hand. Delivery was quick! The device that turned up didn't reflect the condition we had paid for but they were really great responding to emails and offered a refund to reflect the difference in condition. Would recommend highly!

10 June 2026
Unprompted review

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