The Fleece Company Reviews 

5,292
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their softness, comfort, and suitability for various temperatures. Many also found customer service highly responsive and helpful, effectively resolving issues like defects or incorrect sizing. Some consumers appreciated the ease and speed of the ordering process and delivery. However, some customers noted product discrepancies, with items often arriving smaller or in different hues than advertised, and some questioned the overall quality. Many also experienced prolonged delivery times, sometimes lacking tracking, or even non-delivery. Additionally, some reviewers encountered ordering process difficulties, including glitches and unwanted fees, and a small group reported poor communication from customer service.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing initial excitement for beautiful,... See more

Quality

People report positive experiences with quality, highlighting that blankets are soft, comfortable, and get... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy, clear, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing very long delivery times, some... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with my order and Rose was incredible with assisting me. Excellent customer service and quick response time. Blankets are incredible quality, just double check the size you want. If you'r... See more

Rated 4 out of 5 stars

Ordering was easy, but I thought shipping was free and it charged me $10 for next day shipping which I didn't need nor did I want but there was no other option that came up. I'll let you know more whe... See more

Rated 4 out of 5 stars

Had a glitch-only half the order page showed. I had to start again with order. Had to remove second time order from cart. Then proceeded. I would have taken off the $4.95 charge if I had known I was g... See more

Rated 4 out of 5 stars

Size too small, but have requested refund. Was disappointed I have to pay for return shipping to Germany. They should offer free returns to a U.S address.



Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(5,292)

5,082 reviews in the last 12 months

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Rated 1 out of 5 stars

THe Fleece Company lives up to its name!

I ordered two full-size muslin blankets (BOGO), paid $90. I got 2 baby-crib-size blankets, flimsy and almost transparent that look nothing like the ones they advertise. I have no use for them but from previous reviews I know that they make it very difficult & expensive to return. On top of that, it took over two weeks for delivery & the tracking was no use - multiple entries that didn't make much sense. So, I am cutting my losses and want other buyers to be aware.

26 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Maria,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

Doesn’t cover the bed!!

Ordered during the buy one get one free (Is there always a sale?!). Blankets shipped from China and took 2 weeks to arrive. (Map makes it look like it’s coming from Colorado). No way to return items. No packing slip. Queen size “blanket” does not even cover the top of my bed width-wise let alone hang over the side. What a disappointment! Don’t buy unless you want a lightweight throw for your couch. It’s soft enough. Just useless on my bed which was the whole purpose of buying. I’ll likely donate it.

27 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Terri,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

DON'T BE FLEECED BY THE FLEECE…

DON'T BE FLEECED BY THE FLEECE COMPANY!!!!
They advertise their product falsely by using pictures that make the blanket appear to be generously sized but since they are made in China they are very small. The size listed as Queen is 60X80 which is not a traditional Queen size, so they must use their own sizing standards. Then the actual size of the blankets I recieved are 50x64. The poor quality adds insult to injury. No problem as they have a 30 day no questions asked return policy. Note that the return window begins when on the date you place the order, not the date it is received. Still no problem even though they took 10 days to arrive I still had time in the return window. When I contacted them for a return is when the real problems began. I was told they would have to be returned to Germany though they were shipped from Melrose Park, IL, which is not far from where I live. They would also need to be recieved in Germany during that same 30 day time frame for me to get my refund and oh by the way you have to pay return shipping which would cost $50 according to my post office. Unfortunately I did my homework after the fact to find many other dissatisfied customers on here on TrustPilot not to mention the Better Business Bureau gives them an F rating. I paid with my Apple Card so I filed a complaint with them but sadly I must pay the outrageous cost of $104. BUYER BEWARE. DON'T BE FLEECED BY THE FLEECE COMPANY

5 May 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi LeeAnn,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

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