The Fleece Company Reviews 

5,117
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their softness, comfort, and suitability for various temperatures. Many also found customer service highly responsive and helpful, effectively resolving issues like defects or incorrect sizing. Some consumers appreciated the ease and speed of the ordering process and delivery. However, some customers noted product discrepancies, with items often arriving smaller or in different hues than advertised, and some questioned the overall quality. Many also experienced prolonged delivery times, sometimes lacking tracking, or even non-delivery. Additionally, some reviewers encountered ordering process difficulties, including glitches and unwanted fees, and a small group reported poor communication from customer service.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing initial excitement for beautiful,... See more

Quality

People report positive experiences with quality, highlighting that blankets are soft, comfortable, and get... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy, clear, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing very long delivery times, some... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with my order and Rose was incredible with assisting me. Excellent customer service and quick response time. Blankets are incredible quality, just double check the size you want. If you'r... See more

Rated 4 out of 5 stars

Ordering was easy, but I thought shipping was free and it charged me $10 for next day shipping which I didn't need nor did I want but there was no other option that came up. I'll let you know more whe... See more

Rated 4 out of 5 stars

Had a glitch-only half the order page showed. I had to start again with order. Had to remove second time order from cart. Then proceeded. I would have taken off the $4.95 charge if I had known I was g... See more

Rated 4 out of 5 stars

Size too small, but have requested refund. Was disappointed I have to pay for return shipping to Germany. They should offer free returns to a U.S address.



Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(5,117)

4,894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Facebook ad got me

The Facebook ad got me, then I was drawn in with the BOGO deal and the materials. Then I got an extra discount code while I was deciding. That makes it super easy to take a chance!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

WE'RE HAVING A HEATWAVE!

I came across the fleece blanket last year but didn't need one. During this heatwave I decided to finally get one and that's why I'm here - I got one free too! yippee

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Lucky me

Lucky me, all those deals for exceptional products. This company has been around for years and worth every bit of it.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst Customer Experience Ever

This company delivered my order to the wrong address and they will not make it right. They continue to give me the runaround telling me they are still investigating. It’s been months. I will never purchase from these people again. I continue to reach out and I get the same story from them. What a waste of my money! I have never been so frustrated by crappy customer service! NEVER NEVER NEVER AGAIN. And I will continue to post negative reviews!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great blanket

I was impressed by this blanket at a friend’s house. The ease of ordering and processing payments was a plus to get the blanket.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE - Won't honor returns, respond; product size not accurate!

I placed an order on 6-23-26. I was told that I had 30 days from the date of the order to have a return guarantee. The order arrived on 7-2-26. I learned of the delivery on 7-6-26. On 7-7-26 I emailed and told them: "I need Returns information. As some of the reviews online said, (which I wish I would read before my purchase,) the size is not at all the size that is advertised." I told them "when things are not advertised as they are, it harms and costs time and money to both you and the customers." Hearing nothing by 7-9-26 I forwarded the email to them asking for the return information. No reply. On 7-13-26, I forwarded it again. No reply. On 7-20-26, still no reply. Forwarded the email again. 7-22-26 I emailed again, summarizing all of this. No reply. In sum, the blankets are much smaller than the size advertised, and the customer service is dismissive and disrespectful. I wish that I would have read online reviews before I made a purchase with them! Now, I need to take other actions to get this company to keep its word. BUYER BEWARE!!!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve always been a ‘blanket’ person

I’ve always been a ‘blanket’ person. Even in the humid summer’s where I live.
When I heard/read all the positive reviews about The Fleece Companies rave reviews, I bit the bullet & took advantage of it’s 2 for one sale.
🫪🫪🫪🫪🫪
I AM SO THANKFUL I DID!
I can now use this soft, breathable blanket & cuddle up on the sofa, in bed to read & sleep!

A++++++++++!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company, don’t believe the negative reviews!

I bought 2 Muslin blankets which I received & unfortunately I had ordered the wrong size. However, I contacted Customer Service & a lovely lady called Nina helped me. I wasn’t able to buy the larger size so I sent mine back. However, due to a problem at my end (I’d changed banks) it was difficult to get the refund. But Nina found a way around it & they kindly sent me the original blankets & gave me a refund. I have seen some negative reviews, which I find quite strange, considering the company were so good with me. So big shout out to Nina & the Fleece Blanket Company. I’ll definitely be coming back! I would highly recommend the company!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. We'll see about delivery and the product when it arrives. Looking forward to receiving my blankets.

26 July 2026
Unprompted review

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