The Fleece Company logo
Visit website

The Fleece Company Reviews 

5,292
•
TrustScore 4 out of 5

3.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their softness, comfort, and suitability for various temperatures. Many also found customer service highly responsive and helpful, effectively resolving issues like defects or incorrect sizing. Some consumers appreciated the ease and speed of the ordering process and delivery. However, some customers noted product discrepancies, with items often arriving smaller or in different hues than advertised, and some questioned the overall quality. Many also experienced prolonged delivery times, sometimes lacking tracking, or even non-delivery. Additionally, some reviewers encountered ordering process difficulties, including glitches and unwanted fees, and a small group reported poor communication from customer service.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing initial excitement for beautiful,... See more

Quality

People report positive experiences with quality, highlighting that blankets are soft, comfortable, and get... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy, clear, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing very long delivery times, some... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with my order and Rose was incredible with assisting me. Excellent customer service and quick response time. Blankets are incredible quality, just double check the size you want. If you'r... See more

Rated 4 out of 5 stars

Ordering was easy, but I thought shipping was free and it charged me $10 for next day shipping which I didn't need nor did I want but there was no other option that came up. I'll let you know more whe... See more

Rated 4 out of 5 stars

Had a glitch-only half the order page showed. I had to start again with order. Had to remove second time order from cart. Then proceeded. I would have taken off the $4.95 charge if I had known I was g... See more

Rated 4 out of 5 stars

Size too small, but have requested refund. Was disappointed I have to pay for return shipping to Germany. They should offer free returns to a U.S address.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(5,292)

5,082 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Tiny Blankets!!!

The blankets were quite a bit smaller than advertised. When I contacted the company to return I got quite the run around asking me to stretch out the blankets & lay measuring tape beside it. Then saying they couldn’t read it & to do it again.
I reminded them their return policy states no questions asked. Then they gave me an address to send to in Germany.
This company is a SCAM! Don’t buy!!!

1 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Karla,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 1 out of 5 stars

Ordered 2 queen size and got 1 standard…

Ordered 2 queen size and got 1 standard child size blanket. Took 4 weeks and I had to contact them. Im so upset. I emailed them and asked where my 2 queen blankets are that I paid 80.00 for. I will never order again. Ill stick to amazon.

28 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi Rojean,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

Rated 5 out of 5 stars

Looking forward to seeing my blankets…

Looking forward to seeing my blankets and in hopes it will be helpful for my very sensitive skin and can only sleep with cotton. So here's hoping 😉 they look amazing in pictures. I hope it is feels like my childhood favorite blankets my Grams and Auntie gave to me.

28 July 2026
Unprompted review
Rated 3 out of 5 stars

I didn't like that i was forced to pay…

I didn't like that i was forced to pay for some shipping insurance. I tried several times to remove it from my order and i could not, and i was not given an option to change the shipping type. I didn't need it overnight or whatever I paid for. Just some feedback for you to consider.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

BE AWARE‼️If you are buying from the US…

BE AWARE‼️If you are buying from the US they will ask you to return items to Germany!!! They are claiming they are a US based company, no mention of returns to be made to Germany!
This totally unacceptable!!

28 July 2026
Unprompted review
The Fleece Company logo

Reply from The Fleece Company

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd very much like the opportunity to assist you.

We'd appreciate the chance to better understand your concerns and review the details of your order. Please contact Angie from our Customer Experience Team at angie@thefleececompany.com and mention your Trustpilot review. She will review your order history and do her best to assist you in finding the best resolution for your concern.

— The Fleece Company Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look