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The Fleece Company Reviews 

4,952
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 4,449 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their softness, comfort, and suitability for various temperatures. Many also found customer service highly responsive and helpful, effectively resolving issues like defects or incorrect sizing. Some consumers appreciated the ease and speed of the ordering process and delivery. However, some customers noted product discrepancies, with items often arriving smaller or in different hues than advertised, and some questioned the overall quality. Many also experienced prolonged delivery times, sometimes lacking tracking, or even non-delivery. Additionally, some reviewers encountered ordering process difficulties, including glitches and unwanted fees, and a small group reported poor communication from customer service.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing initial excitement for beautiful,... See more

Quality

People report positive experiences with quality, highlighting that blankets are soft, comfortable, and get... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy, clear, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing very long delivery times, some... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with my order and Rose was incredible with assisting me. Excellent customer service and quick response time. Blankets are incredible quality, just double check the size you want. If you'r... See more

Rated 4 out of 5 stars

Ordering was easy, but I thought shipping was free and it charged me $10 for next day shipping which I didn't need nor did I want but there was no other option that came up. I'll let you know more whe... See more

Rated 4 out of 5 stars

Had a glitch-only half the order page showed. I had to start again with order. Had to remove second time order from cart. Then proceeded. I would have taken off the $4.95 charge if I had known I was g... See more

Rated 4 out of 5 stars

Size too small, but have requested refund. Was disappointed I have to pay for return shipping to Germany. They should offer free returns to a U.S address.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(4,952)

4,765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Theresa took the time to ensure that I…

Theresa took the time to ensure that I received the best possible solution to a unique problem quickly and easily.

I have been pleasantly impressed with the attention to detail from Theresa’s customer service and the three shawls I purchased

Caroline

25 July 2026
Unprompted review
Rated 2 out of 5 stars

I got a blanket

I got a blanket. It said buy one get one anything else free. It did not give me my second blanket for free.

25 July 2026
Unprompted review

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