The Avenue Estate Agents Reviews 

633
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, unwavering professionalism, and constant support throughout the entire selling process. People consistently note that agents go above and beyond, providing clear communication and keeping transactions running smoothly. Some reviewers were happy with the brilliant marketing efforts and the prompt responses received at all hours. Consumers also appreciate the personalized advice and reassuring support that effectively removes stress from difficult property chains. Buyers and sellers alike highlight the outstanding attention to detail and valuable guidance provided during all successful viewings.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, dedication, and excellent... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional and proactive... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the exceptional communication and... See more

Response time

Users describe positive interactions with response times, noting that communication was consistently... See more

Marketing

Customers consistently note positive experiences with marketing, praising the exceptional quality of photos,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied

Rated 5 out of 5 stars

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and respon... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would str... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

633 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(633)

214 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben Dunn & The Avenue

We wanted a personal & incentivised approach to selling our property, and so had a few valuations from appropriate companies. It was close, but Ben Dunn at the Avenue assured us that he was the person to sell our home - and he didn’t disappoint. Timely, efficient, communicative, friendly, reliable- everything we wanted & more. Needless to say we sold quicker than we perhaps thought, and for the price we wanted. Well done, Ben - five stars. Wouldn’t hesitate to recommend The Avenue - and particularly you & Victoria. Thank you, you made a potentially stressful event hassle free.

25 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Claire, thank you for taking the time to leave such a fantastic review. We’re so pleased Ben delivered the timely, communicative and reliable service you were looking for, and that we could help achieve a quick sale at the right price while keeping everything hassle free. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

The Dunns were absolutely brilliant…

The Dunns were absolutely brilliant with their communication between us as buyers, the sellers and solicitors from organising the first viewing until post completion. Without them, a stressful event of moving would have been unmanageable in our process. We are so grateful to them! Highly highly recommended!

27 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Amy, Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We’re delighted to hear that our communication throughout the process made your move more manageable—that’s exactly what we strive for. Your recommendation truly means a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Best estate agents by far!

We recently purchased a property that was being sold through The Avenue. Put simply, they were hands down the best estate agents we’ve ever dealt with! Emma and Helen were great from the off. On both of our viewings of the property, we were given all the time we needed. They were very knowledgable, seem to have a positive relationship with the venders, and encouraging without being too pushy. Throughout the whole process they were very communicative, professional, warm, and responsive. They couldn’t have been better! We will certainly recommend them to anyone in the area who’s considering selling.

12 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Nicholas, thank you so much for your kind words and for taking the time to share your experience. We’re delighted Emma and Helen made such a positive impression, especially by giving you plenty of time during viewings and keeping communication warm and responsive throughout.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Highly recommended

Emma and Helen worked so hard to sell our property, they are very dedicated and lovely to work with. We'd highly recommend them!

12 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Jen, thank you so much for taking the time to leave such a wonderful review. Emma and Helen will be delighted to hear your kind words about their dedication and how lovely they were to work with. We truly appreciate your recommendation and wish you all the very best moving forward.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

We couldn’t be happier with the service…

We couldn’t be happier with the service we received from our estate agents, Bailee & Alice. They did a fantastic job in getting our home sold within just two months, which exceeded our expectations.

From the very beginning, their communication was excellent — always quick to respond to any queries or questions we had, no matter how small. They provided clear, honest, and achievable advice on how to present our home in the best possible way, which made a real difference in securing a sale.

What really stood out was their transparency and professionalism. The feedback we received throughout the process was always constructive and realistic, helping us make informed decisions with confidence.

Their support didn’t stop at selling our property either. They went above and beyond by assisting us in our search for a new home, ensuring the entire process ran as smoothly and quickly as possible while keeping our buyer satisfied along the way.

We truly cannot thank them enough for their hard work, dedication, and support. We would highly recommend them to anyone looking to buy or sell a property and will definitely be recommending them to all our friends and family.

23 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Charlotte, Thank you for taking the time to leave such a fantastic review. We’re delighted that Bailee & Alice’s communication, transparency, and support stood out, and that achieving a sale within two months exceeded your expectations. It’s great to hear they made the whole journey smooth from start to finish.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

lots of communication

lots of communication, always felt a valued client, team always on hand to support

19 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review, Dan. We’re so pleased to hear that our communication made you feel like a valued client and that the team was always on hand to support you. Your feedback truly means a great deal to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Martin was so helpful throughout quite…

Martin was so helpful throughout quite a difficult experience. He offered really good advice and was always on hand to provide support & information.

20 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Kathryn, thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Martin was able to support you through a difficult experience and provide clear advice when it mattered most. Your kind words mean a great deal to the whole team.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Outstanding service from Emily

We used Emily through the Avenue, I can't fault anything or recommend anything Emily could improve on, as everything she did was exceptional. Her communication was outstanding and helped make a very stressful situation, made worse by poor service from the solicitors, much easier to manage. Without Emily, I genuinely believe we would still be stuck in the chain rather than living in our dream home.

After every viewing, she sent a detailed update on how she felt it went, followed by a prompt message the next day with any responses. I was always kept fully informed.

If we ever move again (though I hope we don’t, as it’s so stressful!), we will definitely be using Emily. I have already recommended her to family and friends, and I truly couldn’t fault the service.

10 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Gemma, thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear how Emily’s outstanding communication and detailed updates helped ease what was clearly a stressful process, especially with the challenges you faced. It’s fantastic to know you’re now in your dream home.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Great experience with the avenue

Great experience with the avenue. Emily Cuthbert-Edkins made the process very easy and kept me updated all the time

13 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a kind review Mr Willetts. We’re so pleased to hear that Emily made the process feel easy and kept you consistently updated throughout—something we pride ourselves on. Your feedback means a great deal to the team.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Bailee was super helpful

Bailee was super helpful, guiding us all the way. Whenever I asked a question or needed help he was always quick to reply.
I highly recommend Bailee and Alice and would definitely use them again if I were to go through the process again.

6 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review Clair. I’m so pleased to hear how helpful Bailee was in guiding you through the process and that his quick responses made things easier along the way. Your recommendation of both Bailee and Alice really means a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Couldn't ask for more!

We could not have asked for any more from Bailee and Alice who supported us with selling our home very efficiently and for a fantastic price. They have been super communicative with us from start to finish, and have helped us with processes, questions we may have, and keeping us in the loop around properties they feel would suit us too. We will be highly recommending The Avenue to anyone who asks!

6 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Alice, thank you for taking the time to leave such a wonderful review. I’m delighted to hear that Bailee and Alice supported you so effectively and kept communication clear from start to finish, while helping you secure such a fantastic price for your home. Your recommendation truly means a great deal to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Sam has been amazing

Sam has been amazing! He’s helped us so much to find our family home. He was very quick and efficient, managed to get us moved asap! Would highly recommend. Thank you so much!

2 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much Megan, for taking the time to leave such a lovely review! We’re so glad Sam could support you in finding your family home quickly and efficiently. Your recommendation means a great deal to us — we truly appreciate your kind words.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent house sale experience

A huge shout out and massive thank you to Luke Thomas from the Avenue. His professional approach, his attention to detail and friendly attitude, was fantastic. His guidance and advice, throughout a challenging time was outstanding. He went above and beyond to make our sale as easier as he could. I cant recommend Luke highly enough. I've already put his name out there to friends. Thank you Luke 😊

27 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Dawn, thanks so much for taking the time to leave such a wonderful review! We’re thrilled to hear how much Luke’s professionalism, attention to detail and friendly support meant to you during a challenging time. Your recommendation and kind words truly mean a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

ABSOLUTELY FAULTLESS SERVICE

The Avenue isn’t the cheapest estate agent on the high street…. BUT, then again we got £25K more for our property than the highest price estimated by their competitors….

Kerching, cash in the bank, rather than lack lustre service!

So it depends what you want? Cheap, cheerful with poor service (to be honest it’s got to be so much easier to sell your property, for a lot less than it’s worth…),

But, as they say you do get what you pay for and in the Avenue’s case, that’s EXCELLENT customer SERVICE above and beyond all expectations, (in our case £25K), better than the highest price estimated by their competitors.

They truly do maximise the return on your property.

For the record, we paid about 0.5% more on their fee compared to the rest and gained 6% on the value of our property, so it really was a NO BRAINER.

How do they do it?…. The ladies, Emma and Ella work almost 24/7 on your behalf, constantly updating social media. BTW …The photography, video and marketing is exceptional and truly 1st class… the ladies really do work tirelessly on your behalf…

We cannot fault them in any way whatsoever, can we RECOMMEND them… YES WHOLEHEARTEDLY …

LADIES THANK YOU SO, SO MUCH… AND YOU ARE ALWAYS WELCOME TO VISIT US IN FRANCE AT OUR NEW HOME WHENEVER YOU WANT….

All the best.. and thank you.

Neil and Bev…

24 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Neil & Bev, thank you so much for taking the time to leave such an amazing review! We’re thrilled our team delivered faultless service, exceptional marketing and helped you achieve an outstanding result — and we’ll pass your kind words on to Emma and Ella. Wishing you all the best in your new home.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Excellent personalised service

Excellent personalised service. Excellent communication. Brilliant marketing more expensive than the high street but they get the job done.
Big shout out to Emma, Helen and Steph for all their hard work during my sale. I’m now happy in my new home.

18 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Michelle, thank you so much for taking the time to leave such a wonderful review! We’re thrilled you appreciated our personalised service, clear communication, and brilliant marketing — and an extra big thanks for shouting out Emma, Helen and Steph. We’re delighted you’re happy in your new home!
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Martin has been fantastic from start to…

Martin has been fantastic from start to finish. We’ve had experience selling with other agents and there is a stark difference between the efforts of Martin in comparison bigger high street estate agencies. Martin genuinely seems to care about the sale and achieving the best results.
Communication has been brilliant and once sold, he continued to be in regular touch regarding the sale. The last few weeks especially needed a lot of chasing and Martin was always at the end of the phone and easy to get hold of.
We’ve hopefully found our Forever home now but I wouldn’t hesitate to recommend Martin to any one thinking of selling

22 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thanks so much for taking the time to leave such a wonderful review! We’re delighted Martin’s communication, dedication, and personal touch stood out, especially compared to your past experiences. It means a lot that you’d recommend him and that he could support you all the way through.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

If your looking to put your house on…

If your looking to put your house on the market I would 100% recommend Eliza at The Avenue, we stupidly put ours on with some one else first and they were very unrealistic with our price and photos were terrible. After our bad experience Eliza saved us she was amazing getting everything spot on from start to finish thank you so much for making our sale happen shes always on the end of the phone when I needed her she really goes above and beyond.

8 July 2025
Unprompted review
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Reply from The Avenue Estate Agents

Thanks so much for taking the time to leave such a wonderful review! I’m so glad Eliza was able to turn things around for you, from getting the price right to being on hand whenever you needed her. We really appreciate your recommendation.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

The staff at the Avenue were helpful

The staff at the Avenue were helpful, proactive and kept us informed throughout the process. Their approach to marketing assisted in finding buyers quickly and maintaining progress on our sale.

20 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a wonderful review! We’re delighted our helpful, proactive team kept you informed and that our marketing approach helped find buyers quickly and keep your sale moving. Your feedback truly means a lot.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Henry showed great communication…

Henry showed great communication throughout the whole process and made sure that everything was kept on track and ran smoothly. Henry was very professional, had good market knowledge, and showed a level of pragmatism that I’m not sure all other estate agents have. I would certainly trust Henry to support any future house sales. Thanks!

18 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Myles, thank you so much for taking the time to leave such a thoughtful review. We’re delighted Henry’s strong communication, professionalism and market knowledge helped keep everything on track and running smoothly. Your trust in him means a great deal — we truly appreciate your support.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience working with Emily during our property purchase. From the beginning, she was professional, approachable, and highly responsive, always keeping us updated and ensuring the process progressed smoothly.

Her excellent communication and efficiency made what can often be a stressful experience feel straightforward and well managed. Emily went above and beyond to support us and we truly appreciated her guidance throughout.

We would not hesitate to recommend Emily to anyone looking for a knowledgeable and reliable estate agent. Thank you for your outstanding support.

30 January 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a lovely review Dilraj. We’re delighted Emily’s professionalism, responsiveness and clear communication made your purchase smooth and stress-free. It means a lot to know her support and guidance were so appreciated.
Thanks again
James Humphries-Stone

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