This morning I visited Faisal at The Hearing Care Partnership in Mere Green, it had been 2 years since my last hearing test here. Faisal is so kind and caring and explains fully all the tests h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed an earwax appointment and only had to wait a few hours. After a few minutes wait, I was greeted by Faisal, who was very friendly and approachable. He quickly explained what would happen and c... See more
Company replied
This was my first hearing assessment. Faisal was very professional. I felt he was knowledgeable and naturally good with people. He explained why he was asking questions, what the details of the tests... See more
I attended for a 12 month review in Sutton Coldfield. I was notified by post when the review was due and and appointment was easily made at a time and date suitable for me. Faisal the audiologist is... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
336 Lichfield Road, B74 4BH, Sutton Coldfield, United Kingdom
- 01213 084255
4.5
Excellent
40 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second Review at The Hearing Care Partnership in Mere Green
This morning I visited Faisal at The Hearing Care Partnership in Mere Green, it had been 2 years since my last hearing test here.
Faisal is so kind and caring and explains fully all the tests he does and why they are being carried out. This is really interesting and reassuring.
I was so pleased to find out that my hearing is pretty much the same as it was two years ago and I'll visit again when called for my Review.
5 star service, thanks Faisal.
5 December 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience at The Hearing Care Partnership in Mere Green with Faisal! It's wonderful to know that he was kind, caring, and thorough during your appointment. Thanks for sharing your feedback, and we're delighted to hear that your hearing hasn't changed much over the last two years. Faisal and the team will be pleased to see your 5-star review. See you at your next review appointment!
Rasail took the time to expaln…
Rasail took the time to expaln everything he was doing, found him to be very professional through out my assessment.
13 October 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience with Rasail! Thanks for sharing your feedback - we're delighted to know you found him very professional during your assessment. If you ever need our help again, just reach out.
Faisal was very helpful & informative
Faisal was very helpful & informative, he explained every he was going to do & made me feel very at ease.
6 October 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear that Faisal was so helpful and informative during your visit! It's great to know that he made you feel at ease by explaining everything clearly. If you have any more questions, feel free to get in touch. Thank you for sharing your positive experience with us!
My appointment was with Faisal and he…
My appointment was with Faisal and he was fantastic. Very thorough, friendly and helpful. I would highly recommend.
12 September 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear that you had such a positive experience with Faisal during your appointment. It's fantastic to know that he was thorough, friendly, and helpful. Thanks for recommending us! We look forward to seeing you again soon.
A great experience
Faisal was excellent; professional, helpful and personable.
5 September 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear that Faisal provided you with excellent, professional, and personable service. Thank you for taking the time to share your positive experience! We look forward to welcoming you back soon.
parking tickets scumbags
parking tickets scumbags. went to pick passenger from their shop and received a parking fine. they are dishonest and put small print on the parking signs . such a currept business and cheap way to mug the money off from hard working people’s. shame on you
29 August 2025
Unprompted review
A total professional
I met Faisal for the first time today for a hearing test and programming of my hearing aids, and I have to say it was a total pleasure, he took his time to explain everything to me , and nothing was too much trouble to him, he is a total credit to the company.
15 August 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience with Faisal during your recent visit for a hearing test and hearing aids programming. Faisal is indeed a credit to our team, and we're delighted he provided you with such excellent care. We appreciate your kind words and are here for you whenever you need us!
Excellent customer service and…
Excellent customer service and experience. Faisal explained the process of the test very clearly and professionally. He ensured time was given to ask any questions or raise any concerns.
25 April 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your excellent experience with Faisal! We're delighted he explained the test process clearly and professionally, ensuring all your questions were answered. Please don't hesitate to reach out if you have any more queries. Thank you for choosing us!
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear that you had a very good experience with us! Thank you for taking the time to share your positive feedback. If you ever need our help again, just let us know. We're here for you!
Hearing Test
Visited Faisal for a hearing test & the service & attention to detail was second to none. Couldn’t recommend him more highly.
21 March 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear you had such a positive experience with Faisal during your hearing test! Thank you for sharing your feedback, we appreciate it a lot! Faisal and the team will be delighted to hear your kind words.
First appointment with THCP.
This was my first appointent with Thcp at Mere green clinic, The Audiologist Faisal, put me at ease explaned all about my earing aids that i got. Soon sorted out my hearing test to find the results were very low! Faisal is very knowleable and made the adjustments and helped with pairing my phone to my hearing aids. Overall a fantastic service and I am now on the system so no worries. I must say it was very plesant being in the company of Faisal. I highly recommend The Hearing Care Partnership and of couse Faisal at Mere green clinic. Peter Fitzwater.
28 February 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience. Faisal and the team will be delighted to hear your feedback. It's fantastic that you're now on the system and feeling at ease with your new hearing aids. Thanks for recommending us, and please don't hesitate to reach out if you need any further assistance.
Fast, Friendly and Professional Service
I needed an earwax appointment and only had to wait a few hours. After a few minutes wait, I was greeted by Faisal, who was very friendly and approachable. He quickly explained what would happen and carried out an inspection, which revealed very little wax but that there was something that needed treating. He did what he could to remove the deposit, advised me that I might need to see my gp, and then carried out detailed tests, all with easy to understand explanations. I was impressed with the service and professionalism and will certainly return next year for a review.
10 February 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
Thank you for sharing your positive experience with us! Faisal and the team are thrilled to hear how friendly and professional your earwax appointment was. We're glad to hear you found the explanations easy to understand and felt well taken care of. We're looking forward to welcoming you back for your next review next year!
Excellent service
I attended for a 12 month review in Sutton Coldfield.
I was notified by post when the review was due and and appointment was easily made at a time and date suitable for me. Faisal the audiologist is friendly, caring and professional in his manner. He went through a brief health review as well as discussing how I was getting on with the hearing aids which I've had for a year. He explained the tests he was going to carry out, showed and discussed the results with me. My hearing aids were adjusted appropriately. Further follow-up was discussed and I was advised to get in touch if I had any problems. An excellent service, I couldn't wish for better.
3 February 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience during your 12-month review in Sutton Coldfield! Faisal sounds like a true professional, and we're delighted to know he provided such friendly and caring service. It's great to hear that your hearing aids were adjusted appropriately and that further follow-up was discussed. Thanks for sharing your feedback with us - we're so pleased we could provide you with excellent service!
Very thorough and well explained
30 January 2025
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're delighted to hear that you found your experience with us very thorough and well explained! Thanks for sharing your positive feedback!
Professional and Comprehensive Hearing Test
I received a very professional and comprehensive hearing test which was conducted by Faisal at the Sutton Coldfield location. I would definately recommend The Hearing Care Partnership.
30 September 2024
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
Thank you for the fantastic feedback! We're thrilled to hear you had such a positive experience with Faisal at the Sutton Coldfield clinic. We're delighted you'd recommend The Hearing Care Partnership. If you ever need further assistance, just let us know!
Had a very good experience today due to…
Had a very good experience today due to Faisel explaining everything to me .He removed the wax from my ears with great care and also offered me a hearing test while I was there ,he told me exactly what was going on with my hearing and made me feel confident I would definitely return here.
20 September 2024
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience with Faisel! It's wonderful to know that he took great care of you during your ear wax removal and hearing test. Faisel and the team will be delighted to hear your feedback. We look forward to welcoming you back in the future!
Final was amazing and did a very…
Final was amazing and did a very thorough job, would highly recommended and will definitely return in the future to Malcolm Ward.
11 July 2024
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear that you had an amazing experience with us! Thanks for the recommendation and we look forward to seeing you again in the future.
Very well mannered and highly…
Very well mannered and highly informative. Faisal took me through each step of my hearing assessment and explained the results with ease, putting my mind at rest. There was no sales pitch at the end and no push for me to pay for further consultations or hearing aids, even if I had needed them! Very happy
26 July 2024
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear about your positive experience during your hearing assessment with Faisal! It's fantastic to know that he guided you through each step and explained everything clearly. We always aim to provide informative and pressure-free consultations. If you ever need further assistance, just let us know!
Detailed and thorough
I took advantage of the free full hearing assessment and was seen by Faisal. A very personable and knowledgeable young man. The assessment was thorough and all steps were explained in detail. No further action just now but a recall will be likely in future.
22 July 2024
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear that you had such a positive experience during your free hearing assessment with Faisal! It's great to know he provided thorough explanations throughout the assessment. If a recall is needed in the future, we'll be here to assist!
Malcolm Grey mere green …excellent
A brilliant service at the Malcolm Greys mere green branch. Solved the problem, a thorough and helpful service.
15 July 2024
Unprompted review
Reply from The Hearing Care Partnership - Sutton Coldfield
We're thrilled to hear you had a brilliant experience with Malcolm! It's fantastic to know we were able to solve your issue with a thorough and helpful service. Thanks for sharing your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.