Amplifon UK Reviews 6,471

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make them feel at ease. Many highlight the thoroughness of the hearing tests and the clear explanations provided, ensuring a comfortable and informative experience. The service is frequently described as excellent, with consumers appreciating the personalized approach and the comprehensive support offered throughout their journey, from initial consultation to aftercare. People are particularly impressed with the positive user experience and the high quality of customer service. However, some customers also noted issues with the product itself, experiencing problems with hearing aids not working correctly or requiring frequent servicing. A few other people also felt that the customer service was lacking in certain instances, particularly regarding support for product malfunctions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, attentiveness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of staff.... See more

Product

Consumers find the product experience to be ambiguous. While many reviewers express satisfaction with their... See more

User experience

Users describe positive interactions with the overall experience. Customers found the process relaxing,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Lisa at your Stockport branch did a hearing test very thoroughly, the like of which I have never had by Amplify Hearing. Their so-called audiologist Matt Kearon has never done a hearing test of that t... See more

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Rated 5 out of 5 stars

Very likeable representative , put me at my ease , explained fully what to expect . Described the various hearing aids available and their ease of use . Performed the various hearing tests in comfort... See more

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Rated 5 out of 5 stars

Kusheema made me aware of a superb offer on a new pair of hearing aids as I went into the Yeovil branch to book my annual hearing test. She carried out the test to the usual high standards I expect fr... See more

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Rated 5 out of 5 stars

I have tried different types of hearing aids over the past 15years and have struggled to hear properly until an invitation came up from Amplifon. Then my life changed finally now I can hear clearly in... See more

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Rated 3 out of 5 stars

I feel that the Nottingham branch has gone down hill since the previous lady left after having her baby. The latest Audiologist I find not really interested in your concerns all he keeps saying that n... See more

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Rated 5 out of 5 stars

An audiologist who took the time to find out about my needs with hearing loss and also took time to explain available options. Then explained clearly how my chosen hearing aids worked and what support... See more

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Rated 5 out of 5 stars

Amazing amazing the best hearing test I have ever had done. Felt that I had none the lady doing my test all my life such a lovely person and omg did she know her stuff xx I will never go anywhere els... See more

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Rated 4 out of 5 stars

The gentleman that tested my hearing was very professional and attentive to my answers to questions about the fittings. At every stage he explained what he was doing and what I should hear. He arran... See more

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Rated 4 out of 5 stars

Knowledgeable and pleasant Audiologist. Everything well explained. Cost of hearing aids frightening. Would like to know how equipment is superior to the NHS aids.Also was given 3 appointment times.... See more

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Rated 4 out of 5 stars

My experience was good, but my appointment was late by about half an hour due to prior appointments running late. The audiologist was very nice and helpful. It turned out I didn’t need a hearing aid a... See more

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Rated 5 out of 5 stars

Specialist hearing aids lady was very friendly,kind and chatti. She runs through tests hearing and given me result straightaway..which I was impressed. I would highly recommend to anyone who is intere... See more

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Rated 5 out of 5 stars

Struggled with so many aspects of latest nhs hearing aids and recommended to try Amplifon for private hearing aids. Had hearing test then new hearing aid options discussed. Then programmed for me and... See more

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Rated 5 out of 5 stars

I cannot recommend the Romford branch enough for helping my grandad with his hearing aids. He had an accident and they had falling in the bath and we had to go through the house insurance and Tiffany... See more

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Rated 5 out of 5 stars

The purchase of a new hearing aid from Amplifon in St Albans has been the most impressive experience. Everything was first class. Jules in reception was very welcoming providing coffee, biscuits ... a... See more

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Rated 5 out of 5 stars

This was my first ever hearing test and I was worried just what was going to happen but I was put at ease immediately by the friendly welcoming staff. The test was self explanatory and I was given fu... See more

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Rated 5 out of 5 stars

I could not fault the hearing test for my 94 year old mother, but we both felt pressured as the appt progressed. We were told by Chris at the end ‘that ‘we had already gone over time’ so i had to... See more

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Rated 5 out of 5 stars

All the details were explained to me and after filling in my details, I had a comprehensive hearing test. Despite my family and others saying my hearing was bad, it turned out that it was not that... See more

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Rated 5 out of 5 stars

Very informative. Explained my hearing problem and what part that is the course. All options had been pointed out by Nicki. She made the whole experience very relaxing.

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Rated 5 out of 5 stars

2 weeks ago I had a thorough hearing test at the Amplfon shop in Enfield. I was seen by Caroline and cannot speak highly enough about her knowledge and professionalism. The test was exceptional... See more

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Rated 2 out of 5 stars

Had a very good examination and session with the specialist in Salisbury. I was fitted with some hearing aids and everything was going well. Less than 24 hours later, however, one of the devices has f... See more

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Rated 5 out of 5 stars

We saw Justin. He made us feel very comfortable and explained everything carefully. We both left very satisfied and will certainly seek him for any future advice or needs.

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Rated 5 out of 5 stars

Absolutely first class experience at Amplifon Walthamstow.. My Audiologist Dharunniya Komaleswa was really fantastic. She guided me step by step through the process of purchasing and fitting my hearin... See more

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Rated 1 out of 5 stars

This is a review of customer service alone, not a review of any of the branch audiologists who do a good job. I bought inner hearing aids over 4 years ago costing £3000, so they are now out of the gu... See more

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Rated 5 out of 5 stars

I attended the Hitchin branch and Mark facilitated my hearing test. I had had 2 hearing tests and an MRI in Portugal, and I was told the only potential hope may be a hearing aid. Mark conducted the te... See more

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Rated 2 out of 5 stars

Well I got an appointment with these people quickly. I went for my hearing test and they said I needed hearing aids. I was waiting for the guy to say here are your trial hearing aids for me to try fo... See more

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Rated 1 out of 5 stars

I went to Northcamp clinic and I was very disappointed. Specialist there gaslit me and dismissed me, didn't listen to me in the slightest, horrific treatment, she was acting so abnormally.

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Rated 5 out of 5 stars

The lady on the front desk friendly and nice spoke to me as soon as i walked in. The lady who carried out the earing test explained my hearing loss better than anyone else has. She carried out thoroug... See more

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Rated 1 out of 5 stars

I normally only post positive reviews but my experience yesterday has to be reported. I had been offered and I had accepted a free hearing check. Unfortunately I could not make the appointment and pho... See more

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Rated 5 out of 5 stars

Nice staff. I was never rushed or pressured and taken through the process with full explanation all the way. After the trial I bought the aids and even then was not pressured and given information on... See more

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Rated 5 out of 5 stars

I had my hearing test in Plymouth. I was quickly put at ease by the audiologist before the hearing test began. The test is very thorough and showed some deterioration from my last test in 2018. The... See more

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Rated 5 out of 5 stars

The audiologist was very friendly and reassuring. Obviously nobody wants to admit their hearing is failing as they get older, she made me feel confident and I felt that I could be open and honest wi... See more

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Rated 5 out of 5 stars

I've been with Amplifon for years(pardon the pun...). Ive been a Staff Nurse and great to have company I can rely on. Ive used Amplifon and their company before that since 1998. I now use the C... See more

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Rated 5 out of 5 stars

I’ve had my Amplifon hearing aids for two years now. They changed my life, for the better! I wore NHS hearing aids when I turned 40 despite being born deaf! I cannot knock the NHS but my Amplifon aids... See more

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Rated 5 out of 5 stars

An excellent follow up appointment for new hearing aids recently purchased. I had a list of questions which were professionally answered and adjustments to the aids made where appropriate. I feel conf... See more

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Rated 5 out of 5 stars

The shop in Poulton is easy to find u can park outside if ur lucky but not a problem as plenty of parking around. The shop is clean n warm .. the guy I saw was polite cheerful knowledgeable n easy to... See more

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Rated 5 out of 5 stars

Lovely lady at Coventry reception made me feel so welcome. and made a lovely coffee. The audiologist was (Mio) was so good and explaned the process. I will certainly reccomend Ampifon.

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Rated 5 out of 5 stars

I knew Amplifon from family in other countries. After seeing what was available in other companies I decided to look at what you offered. Very straightforward, no pressure selling. A superb service... See more

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Rated 2 out of 5 stars

I was very angry because I was lied to when I booked my appointment. I was told that the hearing aids would be £350 per ear. At the appointment I was first asked “ what are you expecting from y... See more

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Rated 5 out of 5 stars

A friendly welcome and genuine interest and a very calm atmosphere before even having your hearing test, which is very different to other high street providers. My test was thoroughly explained to me,... See more

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Rated 5 out of 5 stars

An exceptional experience, a relaxing environment which made you feel welcome from the very beginning at Canterbury. The Lady at the desk gave me a warm welcome and a nice chat. I had the pleasure of... See more

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Rated 5 out of 5 stars

Stockport Branch ! Fantastic l have had hearing aids 6to8 years and have never been as satisfied nothing is to much trouble she goes out of her way ! She has told me things l was never told bef... See more

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Rated 1 out of 5 stars

Having purchased the ReSound hearing aids which cost me £2495.00 in June 2019 and NOT being informed that they only have a life expectancy of 5 years in 2024 ReSound removed the tinnitus program in m... See more

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Rated 5 out of 5 stars

After a successful first year for my Mother wearing hearing aids from Amplifon, Chester le Street branch, on Monday 24th November 2025, the appointment was due for her first yearly review.... See more

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Rated 5 out of 5 stars

Amazing experience. The service has been great and a very enjoyable experience. It has changed my life. The help and experience of the agents has been fantastic as I had to go back twice to ask questi... See more

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Rated 4 out of 5 stars

I found the appointment professional , informative and helpful. I had no expectations as to what the Hearing Test would involve and I expected that I would be given a clear 'bill of health'. I did... See more

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Rated 4 out of 5 stars

The audiologist was excellent, explained everything and i was happy with the outcome. However, it being a free hearing test picked up on social media, I knew what the end would look like and she didn'... See more

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Rated 5 out of 5 stars

The staff at Amplifon in Cambridge are polite and helpful. I am disappointed with the hearing aids as I have had various issues of them not working. I have just had one repaired which cost me over £10... See more

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Rated 5 out of 5 stars

The receptionist was very friendly and informative and the consultant was the same and explained everything in a way I could understand. They both made me feel at ease and I came away feeling very inf... See more

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Rated 4 out of 5 stars

Everything was good, professional and reassuring. But, the tester , who was filling in for three weeks, while usual person was on holiday, smelt very strongly of cigarette smoke! Very uncomfortable... See more

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Rated 5 out of 5 stars

Thoroughly tested all avenues inserted new speakers and Domes. Also gave me tips on cleaning and maintenance. Wonderful serve plus no charge

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Rated 2 out of 5 stars

In June 2023 I purchased a set of hearing aids ampli-energy R 4 OM and have had to return them to be serviced or replacements due to various reasons not charging and mic not working being 2, I am n... See more

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Rated 5 out of 5 stars

Excellent service, honest response and advice that was explained and detailed. As such no sales patter and as such with all the data given I was not suitable for a hearing aid.

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Rated 4 out of 5 stars

Claire made me feel comfortable and was very professional in the hearing tests. She pointed out that I need my ears syringing and also I need hearing aids. Unfortunately being a pensioner I can't a... See more

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Rated 2 out of 5 stars

Advertising invisible earing aids travelled 25 min for appointment to be told the invisible ones are not available at the moment

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Rated 2 out of 5 stars

So disappointing that a company do not return a telephone call when undertaken to do so - Windsor, Berks branch. If this is a reflection of theircustomer service service, then best to avoid as I hav... See more

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Rated 5 out of 5 stars

Steve was really good and helpful. Especially when I needed to take out my hearing aids. He was good with helping my find the right aids that suits my needs. Didn't keep me waiting unnecessarily

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Rated 5 out of 5 stars

Highly professional, thorough hearing checks, really friendly and helpful. I cannot praise the team at the Sheffield branch enough! Really pleased with my new hearing aid. Thank you.

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Store

Written by the company

A global leader in hearing healthcare for over 70 years and in 28 countries. Fast-track your hearing care with FREE hearing tests and FREE trials of the latest hearing aids.

A global leader in hearing healthcare

Written by the company

Fast-track your hearing healthcare with Amplifon
Our expert Audiologists will create a personalized free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.

FREE Lifetime Aftercare

Our expert Audiologists will create a personalised free lifetime aftercare program to suit your hearing needs and the performance of your hearing aids.

PLUS we offer a 60 day money back guarantee on all hearing aid purchases.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

The Audiologist was very professional

The Audiologist was very professional, explained all that was going on and told me of all my options.

17 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Lilian,

Thank you for your feedback! We’re pleased to hear that our audiologist was professional and took the time to explain everything clearly, including all your options. Ensuring you feel informed and supported is very important to us, and we’re glad this was reflected in your visit.

Amplifon UK

Rated 5 out of 5 stars

Tracy

Tracy, who examined my ears appeared very knowledgeable and did find a genitic problem, as a result I spoke to my eldest daughter who it appears to be suffering with the same condition, she will niw be seeking advice! Thank you Tracy!

17 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Rodney,

Thank you for sharing your experience. We’re delighted to hear that Tracy was able to identify the issue and provide helpful guidance. It’s wonderful that this has also prompted your daughter to seek advice, as early attention can make a big difference.

We’ll be sure to pass on your thanks to Tracy, and we’re glad we could support you both.

Amplifon UK

Rated 5 out of 5 stars

Far too expensive

Far too expensive

16 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Maxine,

Thank you for your feedback. We’re sorry to hear that you felt our prices were high. We strive to provide value through professional service, quality products, and thorough aftercare.

If you’d like to discuss options or find a solution that works for you, please don’t hesitate to contact us—we’d be happy to help.

Amplifon UK

Rated 5 out of 5 stars

Expensive products

Professional, helpful and polite
Free hearing test

16 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Mr Smith,

Thank you for your kind feedback! We’re delighted to hear that you found our team professional, helpful, and polite, and that you enjoyed your free hearing test. We look forward to welcoming you again in the future.

Amplifon UK

Rated 1 out of 5 stars

I was told that I could have a 14 day…

I was told that I could have a 14 day trial but I have not received or heard a word so I do not rate this company this is over a week ago maybe it's because I chose the cheapest

2 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear James,

Thank you for your feedback, and we’re very sorry for the delay in your 14-day trial. This is certainly not the experience we want for our customers.

We would be happy to follow up and get this sorted for you—please give us a call on 0161 209 7000, and we’ll make sure everything is arranged promptly.

We appreciate your patience and look forward to resolving this for you.

Amplifon UK

Rated 5 out of 5 stars

Brilliant service definitely worth a…

Brilliant service definitely worth a visit very helpful and very good aftercare 5 star ⭐ service

18 February 2026
Unprompted review
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Reply from Amplifon UK

Dear Joan,

Thank you so much for your fantastic feedback! We’re thrilled to hear you found our service brilliant, helpful, and that our aftercare met your expectations. Your 5-star ⭐ review means a lot to us, and we look forward to providing you with the same level of care in the future.

Amplifon UK

Rated 4 out of 5 stars

The lady was very nice and professional

The lady was very nice and professional

14 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Robert,

Thank you for your kind feedback! We’re delighted to hear that you found our team member both nice and professional. Your comments mean a lot to us, and we look forward to welcoming you again soon.

Amplifon UK

Rated 5 out of 5 stars

Whole experience was great

Whole experience was great. Everything was explained as the test went along and given plenty of time to make a decision afterwards.

4 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

John,

Thank you for your wonderful feedback. We’re so pleased to hear that you had a great experience with us.

It’s important to us that everything is clearly explained throughout the process and that you feel comfortable and unhurried when making your decision, so it’s lovely to know this was reflected in your visit.

We really appreciate you taking the time to share your experience and look forward to seeing you again in the future.

Amplifon UK

Rated 4 out of 5 stars

My Hearing Test.

The gentleman that tested my hearing was very professional and attentive to my answers to questions about the fittings.
At every stage he explained what he was doing and what I should hear. He arranged for a follow up which I attended to see how everything was and after my explanation, adjustments were made to my devices.

4 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Mrs Jones,

Thank you for your thoughtful feedback. We’re delighted to hear that you found our clinician to be professional and attentive throughout your appointment.

It’s great to know that each stage of the process was clearly explained and that you felt supported during both your initial fitting and follow-up visit. Ensuring your hearing devices are properly adjusted and comfortable is very important to us, so we’re pleased the adjustments made have helped.

We truly appreciate you taking the time to share your experience and look forward to continuing to support your hearing needs.

Amplifon UK

Rated 2 out of 5 stars

Advertising invisible eating aids…

Advertising invisible earing aids travelled 25 min for appointment to be told the invisible ones are not available at the moment

14 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Nigel,

Thank you for your feedback, and we’re very sorry for the inconvenience caused. We understand how frustrating it must have been to travel for your appointment expecting invisible hearing aids, only to find they were not available.

While our advertising reflects the range we offer, availability of specific hearing aids can sometimes vary. That said, we apologise that this was not made clear to you in advance. Your experience is important to us, and we will take this on board to improve our communication.

We truly appreciate your understanding and hope we can provide you with a better experience in the future.

Amplifon UK

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient

10 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Nigel,

Thank you for your lovely feedback! We’re so pleased to hear you found our service friendly and efficient. It means a lot to us, and we look forward to welcoming you again soon.

Amplifon UK

Rated 5 out of 5 stars

Excellent service

Excellent service

13 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Mark,

Thank you for your kind feedback! We’re delighted to hear that you had an excellent experience with our service. Your support means a lot to us, and we look forward to serving you again soon.

Amplifon UK

Rated 5 out of 5 stars

A very personalised service

A very personalised service, the audiologist spent so much time with me and talked me through the procedure of examining and syringing my ears before carrying out a hearing test.

12 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Lorna,

We're happy to hear that you felt our service was personalised and that the explanation of the examination was helpful. Thank you for your positive feedback.

Amplifon UK

Rated 5 out of 5 stars

Very informative

Very informative. Explained my hearing problem and what part that is the course. All options had been pointed out by Nicki. She made the whole experience very relaxing.

11 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Peter,

We're happy to hear that the information shared was helpful in understanding your hearing problem. We're glad you found the experience relaxing and appreciate your positive feedback.

Amplifon UK

Rated 5 out of 5 stars

I liked the audiologist and the advice…

I liked the audiologist and the advice she gave me

11 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Sabine,

We're happy to hear that you liked the audiologist and the advice. Thank you for your positive feedback; we appreciate it.

Amplifon UK

Rated 5 out of 5 stars

Nice lady

Nice lady
Very professional

12 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

We appreciate you taking the time to share your positive experience; we are so glad you were pleased with our professional service.

Amplifon UK

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied
Excellent service.

11 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

We're happy to hear that you are satisfied. Thank you for your positive feedback; we appreciate it greatly.

Amplifon UK

Rated 5 out of 5 stars

Very cordial reception

Very cordial reception. Kind and patient testing, offering all necessary explanations and relevant advice.

11 March 2026
Unprompted review
Amplifon UK logo

Reply from Amplifon UK

Dear Ms Sedaghat,

We're happy to hear that you felt welcomed and well-cared for! We appreciate your feedback regarding the thorough testing and helpful advice you received. Thank you!

Amplifon UK

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