What wonderful customer experience from Mohammed Faisal in Knowle. He was very warm, caring knowledgeable and approacheable - an outstanding representative of your company. From the start of this jour... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such a warm and professional welcome from Faisal. My hearing test was straightforward and the results well communicated to me.. my 3 year old hearing aids were set up for me and they performed the be... See more
Company replied
Today I had my very first FREE, private Hearing Health Check at VIP Eye Wear, Tardibigge with Matt Baker from The Hearing Heath Partnership Matt is as super lovely as only you would expect... See more
Company replied
My hearing test was carried out by Matt Baker. Matt made me feel at ease straight away and he provided a very professional, informative, friendly and reassuring service. I am so glad that I made this... See more
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
1 Tardebigge Court, Hewell Lane, B97 6QW, Redditch, United Kingdom
- 01527 905340
4.3
Excellent
9 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What wonderful customer experience from…
What wonderful customer experience from Mohammed Faisal in Knowle. He was very warm, caring knowledgeable and approacheable - an outstanding representative of your company. From the start of this journey Mohammed clearly explained the various processes regarding my ear products, always in a friendly and understanding way, nothing ws too much trouble.At a time of concern he was very understanding. It is delightful to find such good customer service still exists. The products are excellent. I would highly recommend Mohammed Faisal and The Hearing care partnership. Thank you
16 April 2026
Unprompted review
Reply from The Hearing Care Partnership - Redditch
We're delighted to hear about your wonderful experience with Mohammed at our Knowle practice! It's fantastic to know that he provided such warm and caring customer service, making sure you felt comfortable throughout your journey. Mohammed and the team will be thrilled to receive your positive feedback. Thank you for recommending us!
Highly Recommended…
Such a warm and professional welcome from Faisal. My hearing test was straightforward and the results well communicated to me.. my 3 year old hearing aids were set up for me and they performed the best they have been since I bought them thank you so much Faisal.
27 March 2026
Unprompted review
Reply from The Hearing Care Partnership - Redditch
We're thrilled to hear about the warm welcome and professional service you received from Faisal during your visit with us. It's wonderful to know that your hearing test went smoothly, and your hearing aids are performing better than ever. Faisal and the team will be delighted to hear your feedback. Thanks for taking the time to share your experience!
Excellent Service
Faisal at the Redditch branch was excellent.
Explained everything. Great service.
I left very happy.
9 September 2025
Unprompted review
Reply from The Hearing Care Partnership - Redditch
We're thrilled to hear that Faisal at our Redditch branch provided you with excellent service and left you feeling very happy. It's great to know that everything was explained well. Faisal and the team will be delighted to hear your positive feedback!
Positive experience
Had an appointment with Faisal today for ear wax removal and hearing test. He was friendly, very professional and did a great job. Very positive experience. I would recommend.
3 April 2025
Unprompted review
Reply from The Hearing Care Partnership - Redditch
We're thrilled to hear that your appointment with Faisal for ear wax removal and a hearing test went so well! Faisal and the team will be delighted to hear your feedback. Thanks for recommending us!
Faisal was extremely friendly and…
Faisal was extremely friendly and professional.
He did both impressions for my in ear monitors and conducted a hearing test.
I'd fully recommend his services!
20 March 2025
Unprompted review
Reply from The Hearing Care Partnership - Redditch
We're thrilled to hear about your positive experience with Faisal! It's fantastic to know he was friendly and professional while helping you with your in ear monitors and hearing test. Thank you for recommending his services! If you ever need further assistance, just let us know.
Very comprehensive test
Very comprehensive test . Faisal explained everything well and was very pleasant throughout.
Highly recommended.
16 January 2025
Unprompted review
Reply from The Hearing Care Partnership - Redditch
We're thrilled to hear about your positive experience with Faisal. Our team aims to provide comprehensive and pleasant service to all our patients. Thank you for your recommendation!
An Excellent Service
My hearing test was carried out by Matt Baker. Matt made me feel at ease straight away and he provided a very professional, informative, friendly and reassuring service. I am so glad that I made this appointment and would highly recommend this excellent service.
7 December 2023
Unprompted review
Poor hearing
Matt Baker look after me and my husband greatly and after ear wax removal for us both and my hearing aids have improved my life to a great extent. I would recommend Matt 100%,
6 July 2023
Unprompted review
Reply from The Hearing Care Partnership - Redditch
Thank you for your review and recommendation. Matt will be delighted to read this!
Hearing Health Check with Matt Baker
Today I had my very first FREE, private Hearing Health Check at VIP Eye Wear, Tardibigge with Matt Baker from The Hearing Heath Partnership
Matt is as super lovely as only you would expect him to be knowing he is working alongside the fabulous team at VIP
He was welcoming and friendly whilst being very professional
Matt took the time to listen to me, explain what he was going to do, the tests and the results - He even took photographs of the inside of my ears
I must also say for anyone who is worried or a bit nervous about having their ears tested that none of the testing was invasive or uncomfortable
I would highly recommend anyone with any hearing concerns to book a 'Free' Health Hearing Test with Matt. I left feeling confident in the advise and follow up care I was given
29 September 2022
Unprompted review
Reply from The Hearing Care Partnership - Redditch
Thank you for sharing such a detailed review of your recent experience with us. We are so pleased to hear how your appointment with Matt went and that he was able to put you at ease throughout. He will be most pleased to read this.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.