TESUP Reviews 

ordered turbine kit £2200 at time of ordering showed in stock never came contacted company and was told components shortage but was given a new date for delivery that date passed contacted company again was told another date this past tried to get refund no response so luckily was able to get my card to refund under a dispute
avoid this company at all costs

I ordered a product on 21 March 2023, I have not received any correspondence in regards to when i will receive the delivery. I tried contacted Tesup via the whatsapp number no response, I tried their chat room on their site no response. No email address that can be used to contact them, this is bad service

I haven't even bought one of their products its impossible to contact them for any advice. I can only imagine where you would be if you had a problem they seem geared up to taking your money and nothing else.If I was you give this Mickey mouse company a wide berth .

The slowest company to deliver two turbines that have failed to work . the controller was wired incorrect .I would not recommend the Atlas X to anyone until Tesup can come and rectify .

After reading a few negative reviews here, I was hesitant to buy without reassurance, but the customer support team was very helpful. They clarified all the questions I had and my order was delivered within a week. I needed some support during installation, but Nursu helped me with that too. All in all it’s been a positive experience for me and my wind turbine is rotating well on windy days. I bought a Magnum 5.

We purchased ATLAS 7 generally all our experience are good. Just I want to say maybe customer service will be better cause we have a many questions for turbine installation.

I purchased a Tessup Atlas Wind Turbine, service was very poor at best. Almost 9 months after purchase to receive unit.
Once installed by qualified Electrician, Unit DOES NOT START AT ADVERTISED WINDSPEED, ALMOST 2m/s more to get it turning (Have confirmed this with a Kestral Wind meter, which i use at work, and proven highly accurate). Then the Units Controller doesnt show AMPS (Guage Faulty), Voltage Does show on gauge. Customer service is very poor. And I would not recommend these products to anyone, in Australia.

"Do not buy"
This company is an absolute scam and the products are a total waste of time in build quality and generation capacity.Do not buy

ABSOLUTELY USELESS. I bought the Atlas X last year together with charge controller and Growatt Inverter.
I installed the unit on the roof of a building ( I live at 1400ft and get lots of wind ) however the turbine would not rotate. Tesup suggested removing 6 of the vanes which I did and to no avail.
I suspected that perhaps the location of the turbine was in a wind shadow due to other buildings so I relocated it to an open and unobstructed location.
Even a 25mph wind wont make it turn!!!!!!!
This company is a complete scam merchant
CAVEAT EMPTOR

Has anybody taken TESUP to court to claim back the cost of the turbine?
Every review below says why not to buy a TESUP wind turbine. We have had the same experience and have given up on the turbine and purchased a different one, despite spending hours and a lot of money trying to get it to work. No help at all from Tesup. A con of a company. We have reported them to trading Standards.

If I could rate them as 0 I would have as they are not worth 1 star. I ordered under order #10230 a Tesup Atlas 4.0 wind turbine on January 13, 2023, and received my order two weeks later neatly packed in a wooden crate with sufficient packaging material to protect the components. Alas, that is where my joy ended and headaches began. The fastners sent with the product are totally inferior and I had to buy decent fastners as two days in a row the vanes came adrift and I could save them just in time before they got destroyed. The charge controller mountings are so flimsy one is scared just to touch the controller. The amp meter on the controller and display on the base unit does not work, at all. In trying to reach them would be easier to blow back the wind by letting go of one of your own than to get support from them. I managed to raise someone who got a certain other, who claimed to be an engineer, addressing everything which did function except my problems and then all went quite without being able to raise anyone. The shaft grub screws are totally insufficient and incorrectly engineered causing the shaft to wriggle when the wind is blowing even ever so slightly. Engineering leaves a lot to be desired as after tightening everything the mounting holes for the vane flanges do not line up with the shaft resulting in one needing to loosen the two shaft halves in order to line up the mounting holes. There is no key engineered to keep the shaft in place either. I will have to take the unit down and have my own engineering done to it which will void my warranty, but hey, you cannot even get support so to hell with their warranty. I have had 4 individuals over to see my setup as the also require a wind turbine for days the solar panels do not charge the batteries sufficiently and I advised them all to rather consider the German wind turbine. Tesup made in Europe when it comes from Turkey? Come on, get real. My advice, stay far away from Tesup.
ADDITION TO MY ABOVE REVIEW: DATED 03/03/2023. Repeated feedback on their webpage go unanswered as do my request for them to refund me and collect their junk. Made an appointment for technical support chat and first available appointment is 29 March 2023. They must be extremely busy then? Why? They contacted Trustpilot to request me to supply additional information and I sent them pictures and the info requested now a week ago and all is as the grave. The unit is pushing no charge into the batteries and too boot the bearings in the base unit have become very noisy due to a constant grinding noise. This after two weeks of operation? What will it look like after two months? The shaft cannot be tightened due to poor engineering as the turbine blades' flange holes cannot line up once the shaft has been properly tightened causing the turbine to wriggle when turning. I reiterate, stay far away from Tesup as the product engineering is pathetic and even poorer non-existant support.
UPDATED 30/03/2023
Had my 1½ month awaited support meeting yesterday to be told I abused the equipment and warranty voided due to connecting to a 3rd party inverter. This after sending pictures to prove that the controller is connected directly to the batteries as per their poorly constructed manual. Geez, they don't know the 1st two things about support why would one remotely think they'd honour their warranty? They are a crooked as the day is long. Deal with them at your own peril.

Inverter paid and not delivered.
No support or answer from the company/contacts.
Claims to be a 5kW turbine, but the controller limit is 2kW.
...

1 Star is one too many. This company is an absolute scam and the products are a total waste of time in build quality and generation capacity. I have had the Atlas x installed for 6 weeks in heavy winds on some days running at 50mph and as yet, not one unit of power has been generated. The supplied inverter from Growatt is a quality item but outside of the operational voltage range of the turbine and so it never gets past the syncing part to create power. If I use a leaf blower to get it to storm conditions and spin at the max rated voltage of 120 the inverter can sometime generate 23 watts of power! Please, don't be taken in by this outfit. It is a total scam, they should be blocked from trading in Europe by all platforms. Save your money for something else such as Solar PV.

We received our package with the Master X after being given the excuse of "supply issues". Ok whatever.

The assembly instructions are pitiful and lacking in detail. For example they show the cable going up through the stand but fail to mention the solid blocks of plastic in the joints. How are you supposed to get the wires to the bottom of the generator thats inside the stand through the solid chunks of plastic and the MANY crisscrossing bolts?
Also which bolts are supposed to go where???

Now the blades won't turn but the wind is strong enough to move and orient the body of the generator... When the blades are turned manually no power is generated.

Can't find ANY number to call or web page to ask for assistance.

I feel like this is all a waste of money.

I have been trying to contact Tesup for over a year to get detailed Information about two of their turbines 5 KW. I have left messages - No Reply. I got through to a person on one occasion to ask- she tried to get me to pay for asking a technical question on the product. I then researched the company and there are too many reviews stating they have not received products paid for or refunds. This sounds like a company to be beware of.

Do not buy. I have a Magnum 5 and it simple does not work. As I write the review the wind is howling and the turbine isn't rotating. In fact it never has. Wiring has be checked and all is ok. Had a call with Tesup representative and went through issues but nothing has been resolved. As per other reviews these products seem to be junk. Build quality is at best average. I will be pushing for a refund after holidays. Please don't be fooled. Not a UK company and not made in the EU. Geographical you might that the view it's made in Europe depending on your view of Turkey.

I have had some difficulties with this company in the past, but I believe they are now working hard to resolve matters. I have ordered their new wind turbines. The second parcel is delivered very quickly. This indicates good customer service.

Follow up review: after purchasing a magnum 5 wind turbine back in August it eventually arrived in October. It was very badly made and looked nothing like the one advertised. On closer inspection the stand doesn’t fit together, no bolts were sent to put it together it’s very badly made with huge gaps, it’s definitely not weatherproof! it’s been spray painted with a rattle can and the most important part was missing- the inverter.
After contacting tesup many times I had one reply from a guy called Merv, he said the inverter would be sent out from a different warehouse, that was over two months ago, I’ve since contacted them about 30 times and had no response.
I contacted my bank and they refunded me. I thought that was the end of it but no, tesup challenged it and the bank then a month later took back the money again. After speaking with the bank they confirmed tesup had proved it had been delivered, I explained that it wasn’t all delivered and it is not as described/pictured on the website. Unfortunately they said there’s nothing more they can do so now I’m over 2k out of pocket!
TESUP UK is a fraudulent company DO NOT ORDER ANYTHING, if you have do not accept delivery as it won’t all be there and won’t be what’s expected.
Don’t be fooled by the website it’s very flash but all false! They’re not even based in the uk as suggested, the London address is a fake. Shipping comes from Turkey.
AVOID AT ALL COSTS!

I purchased a magnum 5 turbine. The product did not work as expected wind speeds of 3 m/s are show as operational however my experience is that it did not start to work in speeds up until 7m/s plus. I also ordered the ongrid kit including inverter the inverter arrived numerous week after the turbine and controller. On asking after sales for update on this everything is vague and I never felt they were actually in the knowledge of what was going on Not a company I feel has a good understanding of customer services. Also feel the product is put together with intentions to be good however hasn’t been worked through either in customer service or reliability/ quality and this leads to a very poor mix. I also felt the product to be noisy and wouldn’t have it close to neighbouring properties without complaint. Think I could actually write a book on this experience obviously a horror story.!! I purchased the product 30th Sept 22 turbine controller and mounting post arrived in October after DHL shipment from Turkey the inverter came mid later November after slow response to contact tickets and e mails all vague and none with any explanation on delay. First impression was good robust packaging but from there quality came into question outer case on turbine is glass fibre, spray painted poorly and logo stickers already starting to peel off not sure how the casing will protect the generator from wet wind weather doesn’t seem to be sealed well or allow water to dissipate, mounting pole components all mild steel and pole lightweight and not robust worrying bearing in mind this is to live on top of a roof and face the full elements of weather, had laid it out on a table outside and started rusting on day 1. Decided to persevere the inverter only comes in a single phase version. I have three phase supply to my home so asked to return and was told couldn’t as the box had been opened (looked at the inverter and closed re sealed box after realising the product wasn’t suitable) also I had only 5 days to return this ?? The e mail reply system used hardly allows this timescale. Eventually bough a new growatt 3 phase inverter from a different company. ( arrived next day DPD Wow you can get them) Could go on but seemingly I’m at risk of putting a bad light on things !!!! My Turbine is no longer to be used .Not something I would purchase again or consider recommending as an option based on my experience. I would stick to more tried and tested equipment time makes a good storyteller as history reveals all. Poor finish to my ideal of being power independent 🙁

Received my full order quite soon. However the inverters that were sent doesn’t have the functionality advertised on the full package. It states that it can also combine with solar panels. However the inverter supplied only has 1 pv input. Been trying to get hold of someone at Tesup since delivery, yet no response.