TESUP Reviews 

effectively a scam company, not able to get refund

Check company accounts They are a scam as the financials on the Company Check show them to be almost worthless which for the worlds largest turbine supplier is very suspicious

After much delay in this product arriving and further delay trying to get it installed, my Magmum 5 spun for less than 2 months, then fell apart one windy day - the tail sheared off it's mounting (metal shaft tore free and 2 of the 3 blades snapped off - and at wind speeds well below the advertised maximum. Tesup has been very difficult to contact all along and now for a refund or replacement (though I do believe the design is faulty). I do not recommend anyone purchase from this company.
22/11/23: since writing the above, Tesup has posted me something - as I live in a rural area without a post office, this has arrived at my daughters place - I hope to pick it up in about 10 days - to see if they have sent me replacements for the blades and the tail - so will have more to say IF I can get it up and running and IF it lasts a bit longer a second time. Not feeling very confident.
4/12/23: so I've now got the parcel - it caontains only the replacement blades., no taishaft, fin or nose cone (all of which have also broken off). So I still have an expensive, useless product.

I attended the free lectures on Fridays on your website by Amanda P.
I have been interested in wind turbines for a very long time and I am preparing to start my own business related to green energy sources. I was looking for a manufacturer with a reasonable price and parameters sufficient for private ownership. And I found your company through Amazon.
After listening to several lectures, I realized that Tesup is exactly the company I was looking for.
Thanks to Amanda's professionalism, I learned in detail about your products, installation and connection methods, guarantees and service life. In addition, it was very interesting when customers from different parts of the world ask about the installation and operation of Tesup products in different climatic zones, and here your employee Amanda P. always answered confidently and professionally, although many questions were difficult.
I would also like to note that Tesap is a very modern and advanced company. What you do starting from the website (in all languages!) your products, form of communication with customers, lectures, convenience of purchase and after-sales service makes you a very advanced company from all points of view! Thank you!

Everyone that got screwed by purchasing a non-working Tesup wind turbine product. Please file small claims court paper.In the UK
Money Claims Online.
Careful on their address, They have shell offices to hide behind. They refused to sign for court papers, changing their address to private flats, Like Mesci did.

I think this is scam company. Do Not Buy from this company. If you do, pay on a credit card. I ordered beginning of june and nothing. You can't speak to anyone or contact anyone.

To all buyers, please don't buy products from this company. I spend 4700 in march, until today I haven't received my items. Company stop communicating,they using 2 virtual platform for payment and fake adress for payments. I ask for money return and they refuse to do it. This company is SCAM , products are low quality from China. They ,,7 kw " wind turbine never reach more than 1.8 kw production under normal working conditions, suplied inverter is 3 kw. PLEASE DON'T BUY FROM THIS SCAMERS. I am in Australia, but they do same dodgy business everywhere.

Cannot contact this company in any way, all communication is ignored. How can the 'leading' wind turbine supplier be filing assets of only 30k with companies house/hmrc the 200 people giving reviews here have provided circa 200k worth of business minimum. Wish I'd checked the reviews before ordering !
-EDIT-
Now have had various responses from contacts at tesup all giving vague promise of delivery, all scripted responses with no actual delivery estimates or dates. I've been asking to cancel the order and get a refund for weeks now, they finally acknowledge that but are trying to claim a 15% admin deduction. Against all distance selling rules.

I ordered a turbine last week from this company. But wished I read the review before I did. Been try to find out when I will be getting delivery. Emailed message and WhatsApp message. No response. No contact phone number don't spend your money with these people. I will have to get hold of my bank now and try to get my money back

!!!!! WARNING !!!!! It is not often that I take the time to write a review but for this Company I have made an exception. You need to understand that although you pay your money it doesn't mean that you actually get anything for it, do not be fooled by the next-day delivery advert or the next week or the next month for that matter, even if you get emails letting you know it's going to be sent within the next day or so. And don't expect your money back any time soon even if you have not got anything for it. If this review helps to stop Evan 1 poor sucker to keep their money then it has had the desired effect.

trying to get in touch all the time but unfortunately in the meantime they have also deleted my account, it is time that they stop giving this company access in Europe and block everything and that the banks also delete the account numbers
what they use and that visa and MasterCard do the same

Nu har jeg spurt Tesup mange gange om hvorfor deres vindturbine ikke kan lave strøm. Og har fået følgende svar
“Dear Customer, If you do not have any other question, please stop sending emails to us. Otherwise, I am sorry to say that we will block your email address, sir.”
Er det god service 😳

Awful product.. never rotated even at higher wind speed of 15mph... And item started getting rusted after 2months... Large gaps in the assembly and water can seep inside. No proper seals. Avoid at all cost!!

They are pirates. never saw my purchase, thousands of excuses for months. I had to call visa for my refund. Nice website but all fake.

I really wish I'd seen these reviews before I paid for the Hera model wind turbine. Since seeing them, I've tried almost daily to cancel the order and get a full refund and the responses have all been copy/paste from those I've seen here - there are supply chain problems, it may be late, the unit is about to be despatched, the unit is nearly ready, and so forth. The most heinous is a double bind trap whereby opening the box, as you might to check you have all the right contents, invalidates a full refund. It has to be returned unopened and, as they judge whether or not it has been, in-transit damage or just plain deceit would disqualify you. A partial refund is only possible after their technician has 'helped' you fix any problems and possibly also bought new parts. So right now, I can't get a cancellation without paying a 15% fee (and no I'm not doing that) and if it arrives, which I doubt, I can't check the contents without forfeiting the refund and nor can I return it unopened with any confidence they'll behave responsibly. Their emails are no-reply, they don't respond on Twitter or LinkedIn but I have screenshots of the entire Messenger exchange and I've reported them to ActionFraud. Wonderfully aspirational as their website and newsletters are, these are just empty lures. I gave them the option of being 'a group of people who had a brilliant idea but no business skills' rather than frauds and they didn't take it up. The conversation is ongoing because every piece of information I can extract helps me build a case should I need to do so.
10th June. I've done a lot of digging around this company and its personnel and products since my first encounter, and I've seen now three (of six) positive reviews for these products on Amazon which are almost certainly the same people listed in Tesup's summary of key personnel at Companies' House (I have screenshots). Another has left a 5* review here, her name identical to one also from Tesup's Companies House details. I gather using names is proscribed by Trustpilot, hence the anonymity. Should add I've also filed a report with ActionFraud and alerted my bank with a view to Chargeback reimbursement.
Further update: Tesup issued a full refund on June 10th.

I had similar paid up front, no delivery, impossible to communicate issues. Only pay with credit card. If you look at the box of tricks below the turbine shaft on their photo’s, its clear they cannot be waterproof. I don’t understand how this company and its website have not been closed down.

This company is horrible, i ordered over $3000 in products and month after month they kept lying saying they would deliver, they never did! I asked for a refund they claimed they charge a 15% fee for that.. the product never made it to me fee for what? Well currently they have refunded only one product for a total of $688.00 and can’t tell me when I’ll receive the rest it has been almost 4 months now and they just keep telling the same things over and over it’s all lies and all their top reviews are lies they don’t have comments in the video section or youtube or social media so no one can complain and call them out. I’m warning y’all now they are 100% not legit! They will be hearing from our companies attorneys to file a lawsuit

Worst company ever . Completed my order , paid in full . 15 months later still waiting on some of my purchase . Inverter and cables . Biggest online purchase mistake in my life . Cant get any joy with all the emails I sent . Wasting my money and now my time. Disgusted in them and myself for that matter as I fell for the fancy website.I could write a book on my bad experience with them.

I ordered a growatt inverter to use with my Atlas x paid it on 7th march then got a email on 5thApril to say shipment is on its way got a tracking and order number,
then things went badly wrong , tracked parcel for two weeks to learn there was no parcel just a label had been created ,no contact number just emails which was a waste of time , I got refund through debit card. Do not deal with this company