TESUP Reviews 

We have 23.1 in wind strength of storm force. Our magnum 5 which we bought 5 September 2022 did not survive the blades are totally broken. the wind turbine was bolted on with everything we got but no the storm just tore it away so tired of we spent so much money on it. We might be able to get it working again with new wings, they are totally broken. the electronics inside is the question, but it's boring. that it could not weather the storm.can we buy new wings

Pure waste of time, over two months and nothing arrived. I had to raise claim with my bank to get money back. So if you need wind turbine don't waste your time and buy from somebody else.

Placed an order for a vertical turbine then looked for a confined delivery date but no communication so now requested refund via Visa for what appears to be a big scam 👎

Easy to tell that this company is a total scam - check the positive reviews. Every single one is written in gibberish. Their web-site is very captivating and attention-grabbing but everything else is a total BS.

Absolutely mind boggling that Tesup is still in business. First, they promise prompt delivery (ships within 3-5 weeks) and then it takes 8-10 weeks with constant badgering to get them going. Customer service is nearly nonexistent as they do not answer emails (unless you send daily reminders to them to respond…I actually just copied and pasted my order number into the body of the email hundreds of times and kept sending daily until I got results). Now, after shipping and actually receiving my wind turbine I am being invoiced AGAIN even though the order was paid in full. Absolutely disgusted with this company. If I could make that one star into a negative I would. These guys will NEVER get repeat business from me and I hope others read the reviews before taking the plunge. They are not a scam but they are not a good business to deal with. Also, made in Europe is a lie. They are made in Turkey. Turkey has never been included in the EU as they are right in the edge of the Asian continent. Made in Asia is what it should say.

No feedback after 4 months.
I placed an order 15 June 2022 order number 10186 and 21 June 2022 order 10188. No feedback no wind turbine and no refund. I asked for a refund every day since the beginning of October 2022. They don’t answer any mails or reply to any tickets.

After five months, no shipment for Order Num 10381. I pay by transfer for an Atlas X on May. 25th and I haven't received the product on Oct. 10th. No news from the Tesup after sending many emails. I will be in London in the next weeks and I will go to their office to ask about it.
---- Spanish ----
Después de 5 meses, sin noticias del envío para el pedido Num 10381. Pagué por un Atlas X por transferencia el 25 de Mayo y a 17 de Octubre no he recibido nada. No contestan desde Tesup después de multiples emails. Pasaré por su oficina de Londres a preguntar en breve.

Hard for me to put 1 STAR for a derelict customer service division, which may be reflective of other divisions - except Marketing! Wow, TESUP looks great in media but delivering OUTCOMES of that promise of THEIR product is NOT TRUE from the very beginning of your purchase and expected outcome as a customer! (1) Ordered product in August with a small '3 day' delivery promise - subsequent tracking inquiries got varied response where final statement was that TESUP was awaiting the NEW version of the product, which was better for me... NOT - they delivered an older version of the product over 2 weeks later; (2) Product was delivered damaged due to manufacturer packaging error where their touted FOAM insertion was final pre-delivery step - that last step was MISSING - drive shaft was protruding from the box and interior was in shambles upon shipment delivery by DHL who ALSO failed to get a delivery signature... package was left at my front door and had visible BULGE at the base even tho it was tightly shrink-wrapped; (3) Within an hour of that unsigned delivery I contacted both DHL AND TESUP with this issue and was assured by DHL that it would be addressed - DHL agreed to cover damages BUT said TESUP had to submit the claim which TESUP REFUSED to do!; (4) TESUP does NOT assign a referenceable 'ISSUE' tracking number for use by customer (only the order number in the ISSUE submission) and they fail to send an email COPY of the submission for reference thus weeks went by in my WAITING for a response from TESUP which burned down my timeframe to claim issue with my credit card company - which I finally DID claim, however, TESUP claimed that I was the FRAUDSTER stating that they were a premier provider of wind products, etc. etc.!; (5) I documented this to the Nth degree including dated video and pictures used to submit to DHL, VISA, and - TESPU MULTIPLE ( SIX yes, 6) times via TESUP online Issue process - but that wasn't enough as they finally offered me $70 to cover 'visual' blade damages which didn't cover the BENT drive shaft and motor mounting within the cowelling which even the STRONGEST wind failed to engage the device to spin! HOW DO I KNOW?; (7) I had the turbine inspected by a independent professional in the business of wind turbines and he determined that the BEARINGs were preventing the shaft from turning freely - I provided this information to the credit card company, however, due to the time it took to get unbiased 3rd party assessment during COVID shut-down to do this inspection - the claim period had expired with VISA; (8) I emailed TESUP this information several times and was ignored until several emails and three (3) months later when I was told to submit the issue to customer service! WHAT...?

Well, GOOD LUCK if you order a TESUP product - just don't say you were not given a heads up! They DO NOT DELIVER a pleasant (but promised!) experience - except to MAYBE their top 10% military or enterprise-beneficiaries that TESUP focuses their interests on in order to fulfill their Marketing logo collection. It is a promising company but requires a good class-action to get them straightened out!

Review of Tesup Windmill Atlas 2.0

Unfortunately I had the same bad experience as many described in the reviews in here. This company realized there was an opportunity to get rich very fast due to energy situation in the world.

What strikes me most is the ability of the person answering my e-mails to avoid, assuming responsibility for a defective product. No matter of how many proofs I bring even if she knows it is true. Why is it so difficult to help your customers?

So many issues with this item:
- i was delivered a defective item, different as appearance and functionality than described at the time of purchase
- it is not IP (Ingresse protection) protected against rain water and dust

The windmill is NOT made in EU. Instead it is manufactured Turkey.

Had needed some separate equipement regarding an investigation I'm doing. Fulya Catak of TESUP® helped me out with here passion of the work she is doing. Great help, super person and good stuff I've reaceived!

no inverter in box said i could cancel my order and get all my money back and then wouldnt as they said i had opened the box the goods were in well you have to open the box to see if you have your goods and i dont even think this is a legal term also i cannot find any ce or other safety marking and the wiring is not sealed in the turbine and comes out through a rough hole which rubs it and could turn the unit live

Thesup sais that the wind turbine will arrive after one week. I waited two month for it! Tesup sais that a little wind already produces energy. The wind had to blow very hard until the wings finally moved. But the generator only produces energy when the wings go very fast, what never happend. I could make the generator produce energy only when I testet it with my drill machine on full speed!

The turbine blades painted purple, thanks for being sensitive about birds TESUP!

Tesup Australia appear to be as dodgy as they come!!!
I’ve spent $4,030 to purchase a turbine and associated controller and never even got a payment receipt, dispatch details etc.

When I followed up I got the following crap email:
“
Hello Nicole, All Tesup members were doing very hard work, but we experienced an unusually large number of orders, which disrupted our normal delivery schedule. The demand has increased, after the covid more and more people got interested in renewable energy If you know Apple and you have ordered original goods from America at least once, you will understand why the parcel takes so long, Apple customers are waiting for 2 months. We have the same situation due to high demand. Your money is safe, so there is nothing to worry about, except that you can't wait to start saving money on electricity :) I assure you, you will not be left without your order! As I already said, we are working on better lead times as well so you might receive your package early from that date. We highly appreciate your patience. Best Regards Emma TEUSUP”.
Since then I have emailed asking for a receipt or my money back and they have not further communicated with me!

I ordered and paid on 21st June. Heard nothing at all until I followed up and the above message received on 7th July is all I have ever received.

No commitment, no goods, no dispatch eta…. This company is dodgy as. Run a mile

Do not waste your money!

Turbine was professionally installed. It worked for less than a day and was very noisy. After a rain storm it stopped working. After weeks of useless slow customer support we lowered the turbine. It was full of water. I sent a video of the water very clearly pouring down the wires from inside the unit. They said this wasn't enough for a warranty claim and offered me a discount on a more expensive turbine.

I placed an order on Amazon for 2 wind generators. Next I was told by a rep through the amazon website to order direct from the Tesup website and I would receive a better price. After paying, all communications stopped. 3 months later and no products have arrived and I started to look into this company, I have listed email correspondence and its always a delay in production due to covid or supply shortages. I looked into the company in the US and its non existent. The website is full of fluff and flashy videos. I doubt I will ever get a product or my money back. Amazon should drop them as a product as that's where I trusted to purchase items and thought this was a legit company.

Tesup says they give you tracking number same day you set an pay an order. They say they ship within 3 days.Tesup says deliver on your doorstep within 7 days by DHL. Tesup says made in Europe?? I believe made in China as all conformity declarations is from China.
Now it has gone 7 weeks.No delivery info received.Tesup is quick to collect your money.I cancelled the order. BUT not any response or refund. Customer service is hopeless.
I ordered new turbins and inverters from other supplier at half price and these got shipped next day.
Do not trust this Company.
Olav

I ordered a Magnum 5 turbine in January 2022. The unit arrived around six weeks later. I paid my electrician to install the turbine and by the end of the day he confirmed the charge controller was faulty. I raised the issue with Tesup and some 10 days later they responded stating 'it had been tested prior to despatch'. They went on to request a video of the equipment setup experiencing the fault clearly stating they would not accept a return. I have requested my credit card recall the payment. Worth noting the turbine suffered a huge amount of corrosion despite only being exposed to the British weather for 2 days (and it didn't rain). Very clearly the turbine is unsuited to the British climate and life expectancy would be very short, even if it did work on arrival! Tesup stated there warranty doesn't cover corrosion!

Placed order, and everything is now received.

Im very satisfied.

Note (2022-03-28): Now, Trustpilot itself flagged my review and asked me to review "personal information", by which they meant the publicly available addresses of the company Tesup. I have been left with the choice to either remove the information supporting my claims and observation or to have my message flagged/removed altogether. I opted for removing the company addresses, but in case you are interested you can either look for yourself or try to contact me. In case you need additional information about the company: "nitrious" on "powerforum.co.za" put together some information as well.

Note: Immediately after writing this review, Tesup flagged it, asking me to remove the name of the director and all location names (where all of that information is publicly available online). After removing the director's name and replacing it with stars, TrustPilot flagged the review requesting not include abbreviated names. I therefore removed now the name of the Director completely, but you can still find it, when searching for it in LinkedIn, where he has a public profile claiming to be the Director of Tesup; or lookup up the name on the public available company information service at the UK Gov web site.

I was looking at a small turbine for our plot and came across Tesup. According to their web site they claim to be the world's largest supplier of house wind turbines operating in numerous countries. Their local web sites and even their blog posts are written and translated very poorly (which surprises me for a such a self-claimed multi-national company). The "data sheets" for their turbines do not include graphs regarding the performance (or at least I could not find it); only in the product description in the shop the "cut-in speed" is mentioned. And regarding the survival speed only a range is given, which is very uncommon, as normally I find these turbines to be certified against a certain threshold. Regarding the company itself, I found contradicting information. The TrustPilot profile for tesup.co.uk mentions the address "***" (address removed upon request by Trustpilot Content Integrity team) where Turkey obviously is an error. This is the same address when this company was registered in 2016 by the Director (name removed as requested by Tesup and TrustPilot) with a capital of 100 GBP (!). However, this address seems to be a self-storage warehouse. The employee handbook on the other hand cites "***" (address removed upon request by Trustpilot Content Integrity team) as the headquarters of the company. But the most recent unaudited account report from April 2021 mentions a different address "***" (address removed upon request by Trustpilot Content Integrity team). According to this report the company has only a single employee and has current net assets of only slightly over 10.000,00 GBP (see https find-and-update.company-information.service.gov.uk company 10155230 filing-history). The LinkedIn profile of the Director states, he is only director since 2019 (see LinkedIn profile searching for Tesup); but according to the UK company register he is director since 2016.
On the company web site itself, there is no notion about about a registered address or a board of directors; everything I expect from a multi-national company they claim to be.
Despite their claim, that they operate (among other countries) in Switzerland and Germany, there is no registered company under that name "Tesup" (see zefix.ch and handelsregister.de). In addition they claim to include VAT on their products, but there does not seem to be a registered VAT account in Switzerland either.
So does this company really exist? Does it produce and sell high quality turbines? Maybe. I will not take the risk, as this company has way too many irregularities according to my risk appetite. Maybe an employee from that company can explain this and help me to regain the trust in that company I do not have.