Tesla Reviews 

Hello,

I bought my first Tesla less than a year ago, and I’ve already had the chance to deal with three Tesla service centers in Belgium.

The first one was in Bruges, where they supposedly “prepared” the vehicle for delivery, even though it had been ordered in Awans. The preparation was ridiculous, if you can even call it that. The air filter, which was due to be replaced within the next four months, was not changed (especially considering how little it costs!), and the charging cable was missing — I practically had to beg to get it.

The second one was the “best”: the Hasselt service center, which recently replaced my windshield. The very next day, during the first rain on the highway, I turned on the windshield wipers and only one of them worked!
When I went back, they realized they had not tightened the nuts properly and had also forgotten to reinstall the covers.

Complete amateurs!!! I should have simply gone to Carglass, as my insurance broker had advised me to do.

The third one was Awans, where I had originally ordered the vehicle and where I went today following advice from the HELP DESK to point out that my air filter should have been replaced during the vehicle preparation, which was never done.
At reception, they treated me terribly and refused to make any goodwill gesture whatsoever.

My confidence in the brand itself is not the issue, because I am satisfied with the car. BUT after dealing with three Tesla service centers providing such ridiculous service and showing total incompetence, you quickly come back down to earth and lose that trust.

So there you have it. If you are thinking about buying a Tesla, Belgium is definitely not the place to do it — and especially not to have it serviced by amateurs like the ones I had to deal with.

Absolutely nightmare as a company, the car (model3) feels goof overall but the customer service is dog poop, no help, no courtesy and if you decide to buy a car from a 3rd party dealership you have to wait good knows how long to be able to even book a service or help if you’re stuck!
Absolutely nightmare I’m sorry as the car seems alright, but the company policies are a joke.
Well done guys 👌🏻another happy customer here

I was scheduled to collect my brand-new Model Y from the Manchester Trafford Centre hub on Friday, May 22nd. On paper, everything was flawless. My finance was fully completed and funded 48 hours prior, and my trade-in paperwork was signed first thing that morning. I adjusted my vehicle insurance and drove 50 miles from Leeds to Manchester to collect the vehicle.

​It was only after I physically arrived on-site that I received a text message from a delivery advisor stating my appointment was cancelled.

​When I spoke to the on-site Delivery Hub Manager, I was told that a widespread system glitch/IT integration failure between Tesla and the DVLA meant they could not process the automated first registration batches that morning. Over 60 customers on-site were left stranded. While technical glitches happen, Tesla’s high-wire policy of waiting until the literal morning of delivery to push DVLA handshakes creates a massive single point of failure for customers.

​Worse still was the lack of support. The on-site team offered zero material compensation or travel solutions, completely disrupting a pre-planned family religious commitment we had scheduled that afternoon. I had to pay out of pocket to refuel my trade-in car (which was left on empty per their trade-in drop-off instructions) and sit in a grueling 3-hour gridlock on the M62 just to get back home to Leeds empty-handed.

​Wasting a customer's time, fuel, and holiday leave because of an unhedged IT failure is completely unacceptable for a company that prides itself on software. If you are collecting from Manchester, do not leave your house until you independently verify your new plate is live on the GOV.UK database, because Tesla’s automated communication will let you drive across the country for absolutely nothing.

They overcharge your account multiple times and never give a refund...really bad experience...if you are reeady to loose money...download the app

I want to share my experience so other Irish Tesla customers know what can happen when things go wrong.
My Tesla Model Y has been sitting in a garage since December 2025. Not because the garage isn't working. Not because my insurer isn't paying. But because Tesla — the only company on earth that can supply parts for their own cars — has failed to send airbags and seatbelts for over 5 months.
Every day for 5 months, the garage has requested these parts through Tesla's own official ordering system. Every day, silence.
I contacted Tesla Ireland. Their own advisor called ACE Autobody a Tesla Approved Bodyshop and promised to escalate. Nothing happened.
I sent a formal legal demand. Tesla rejected it and told me to contact the garage instead — the same garage that has been begging Tesla for parts every single day for 5 months.
Meanwhile I am paying monthly finance repayments. Paying insurance. Arranging alternative transport for my family. All for a car I cannot use because Tesla will not do the one thing only they can do — supply the parts.
Their own contract says they must seek an amicable resolution. They have not tried once.
I have now filed complaints with ECC Ireland and the CCPC and I will continue to pursue every avenue available to me under Irish consumer law.
Tesla makes a remarkable product. But if you ever need them when something goes wrong, based on my experience, you may be completely on your own."

Worst company to deal with - EVER

Tesla is not for me, their customer service is inward looking, I.e. they operate to optimise their own processes rather then finding a balance to meet customer needs.
I have always preferred Audi but occasionally trial other vehicles for our second car at home. Unfortunately, so far, nothing has topped Audi customer service and overall vehicle performance.
Won't be returning to Tesla any time soon.

Blatently lied in the sales pitch in-app for supercharger access. Only after payment are you told that access is available only to 1% of superchargers in backwater locations.

Despite being told would be refunded (on day of purchase), Tesla continue to take fraudulent payments two years later.

They clearly believe they are above the law and provide no means of contact that provides any record, making subsequent legal action to bring an end to the fraud difficult.

Save yourself the pain and avoid these criminals like the plague.

I have been a Tesla customer since the early days and purchase THREE TO FOUR TESLAS EVERY YEAR.

Unfortunately, the ownership and service experience has deteriorated dramatically, and my recent experience with Tesla Roadside Assistance and the Briarcliff service operation pushed me over the edge.

What should have been a simple roadside tire emergency under Tesla’s so-called premium roadside and luxury-level support turned into a complete disaster.

Instead of quickly coordinating a replacement tire solution, Tesla created endless delays, chats, transfers, confusion, and non-answers. The tow service they eventually arranged showed up DAYS later — long after the issue had already been handled elsewhere.

The biggest problem is the complete lack of real human communication. Everything is buried behind apps and chat systems where direct questions often go unanswered. Trying to get someone on the phone who can actually solve a problem feels nearly impossible.

Honestly, I would not expect this level of service from Walmart, let alone from a company selling luxury-priced vehicles.

What makes this even more frustrating is watching constantly dominate social media while Tesla’s actual customer support infrastructure appears to be falling apart underneath him.

Customers are not asking for miracles.
They are asking for:
- Someone to answer the phone
- Competent roadside coordination
- Honest communication
- Accountability
- Timely service

When someone is purchasing three to four Teslas from your company every single year, this level of support is unacceptable.

The vehicles may still be technologically impressive, but the ownership experience no longer matches the premium image Tesla markets.

My Tesla solar panels have been offline for over a week. I submitted a support case and they said they would get back to me in 5 business days. Then, they never got back to me. I then worked with one of their techs via text on their app because you can’t call anyone. After 24 hours, they determined I needed a service call and set one up for over 30 days out. I can get my cable fixed in less than 24 hours but my electric solar solution from Tesla is over 30 days. Buyer beware

Bad customer service Sunday they don’t have live agents I try to ask for full self driving but only computer and they don’t care customer they only looking money and monopoly. There is not accurate fast charging and I have trouble couple time I recommend to other not to buy Tesla and after my battery goes out or something I will not drive Tesla anymore.

I have a Tesla Model Y and Tesla Powerwall. I couldnt be happier or more impressed. The installation of the powerwall was less impressive because of the installer but eventually was a good job. I think some of the bad reviews are political in nature.

Hyder at the Wolverhampton branch has been fantastic to work with. This is the2nd car purchased with him in the last 6 months within the family, with an additional 2 shortly. Customer service was fantastic and was open and honest. Would honest recommend highly!

We have a Tesla Powerwall 2 installed in September 2016.

The Grid charges during Cheap Electricity times, which for us is E7(Economy 7) between 0:30 GMT (1:30 BST) and 07:30
GMT (8:30 BST)i

Solar PV charging takes place when Sunshine is available.

However Discharge from the Powerwall should only be during the E7 Daytime period, but very recently delinquent software has caused it to Discharge during E7 Nighttime.w

However there’s a recent change to the discharge during the E7 (Nighttime period). We use heavy power consuming appliances at night which used to be powered by direct imports from the Grid but these have the effect of leaving us with 60% or less Powerwall for daytime usage and risking import from the Grid once our Powerwall is discharged to it’s maximum extent. This happens when there is low Sunshine

Impossible to talk to a person! The worst..the WORST! Customer service I have ever experienced! I spent over a half hour... Pushing buttons and all their suggestions on their app and internet site.Their system works.. I gave up!

Visited Tesla Wolverhampton expecting some support with the buying process, but there was no real benefit to going in person. Everything just gets pushed back onto the app, so it felt like a wasted trip.

The real issue is the finance application. After paying the £200 deposit, the process is completely broken. The app repeatedly crashes or errors, then tells you to resubmit, with no clear confirmation of what has actually gone through. It just sits showing “submitted” or “awaiting approval” with no clarity.

Trying to cancel was just as frustrating. The online chat doesn’t work, so you’re forced to call and sit in a queue just to speak to someone. Then you’re told to wait up to 14 days to get your deposit back.

Overall, a very poor experience:

No real in-store support
Broken finance application process
No transparency on application status
Difficult cancellation process
Long wait for refund after they’ve already taken your money

It’s a shame because the cars are great, but the buying process is genuinely off-putting and needs serious improvement.

Hi, I am extremely disappointed with my experience so far with my Tesla Model Y. I’ve had the car for just 10 days, and it is already experiencing multiple serious issues. After updating to FSD 14.3, the entire Full Self-Driving system and sensors stopped functioning. The display no longer detects surrounding vehicles—only my car appears, along with distorted and inaccurate road layouts.

On top of that, there is a very noticeable air leak noise when driving at highway speeds (around 65 mph), and the climate control fan produces an irritating whining sound.

When I contacted Tesla support, I was transferred to service, where they remotely diagnosed a hardware failure. It is honestly unacceptable that a brand-new car would require service for a hardware issue within just 10 days of ownership.

To make matters worse, the nearest Tesla service center is 250 miles away from me, adding significant inconvenience to an already frustrating situation.

This has been a very poor ownership experience so far, and far from what I expected from Tesla.

Ordered an in-stock company car, was assigned a car and a delivery date. Took day off for delivery, took out insurance on new car, completed finance approval, and arranged for old car to be collected. My new car was then unassigned to me with no more in stock until end of May-June. Requested compensation for losing days pay and inconvenience of having no car and cancelling family travel plans over easter. Told not willing to compensate in any way and will not entertain any supercharger credit, monetary compensation or spec upgrade. CS attrocious in resolving anything, never got escalated as advised and always onus on me to chase (1-2 hr wait on phone each time), despite my urgent issue. Will never buy a Tesla or recommend them to anyone within or outside of my business. Smacks of bif company trying to be clever with automated systems not fit for purpose. Order cancelled and will be ordering a BYD.

I’m extremely disappointed with Tesla’s customer support in Belgium. It has been over a month and a half, and despite multiple phone calls to support and several emails, the ownership of the Tesla charger still hasn’t been transferred to me.

The previous owner already officially nominated me as the new owner through the app, so this should have been a straightforward process. Yet nothing has been resolved. Every time I contact support, I either get vague answers or am told to wait longer, with no clear timeline or accountability.

For a company that prides itself on innovation and technology, this level of administrative inefficiency is shocking. A simple ownership transfer should not take six weeks and counting, especially after repeated follow-ups.

This experience has been incredibly frustrating and reflects very poorly on Tesla’s customer service. I expected much better from a company of this reputation.