Tesla Reviews 

It seems I’m another disgruntled Tesla powerwall owner, this time trying to claim the rebate which Tesla are making really difficult , been back and forth with emails for 7 weeks, they need info , why they can access the power wall get all the info they need , address, install date etc , I’ve already sent an email showing invoice with zero balance owed , still wanting more .

Should have gone sig.

My 2026 Juniper broke down in a few weeks. Getting the car towed was a nightmare. Roadside assistance , Tesla service and Tesla insurance all pointed fingers at each other. Filed a complaint with the BBB.

I am sure teslas are great cars if you ever actually get one. We ordered one at the end of March. So far the delivery has been rescheduled twice, eventually to November 2026. Our last car was stolen so we really need a car a bit sooner! When my husband asked about getting one sooner he was told to look at what was coming up for sale. Eventually found one, more expensive but we are desperate. He paid the £200 to reserve and then was told he had to collect at 3.30pm from Brent Cross 2 days later. We live in Birmingham. He rang and messaged Tesla several times only to be told that he could not reschedule to the next weekend. Who can drop work at 2 days notice? Ridiculous! He did question how they can put his delivery back 5 months and they can’t put collection back 4 days. Eventually asked to cancel the order, but the original one is also now cancelled so no Tesla! They are still holding the money and still haven’t confirmed that the finance is cancelled. Genuinely the worst customer service ever and absolute cowboys. Every time you speak to someone it’s a different call centre so no-one takes accountability. Do not order from Tesla, it’s a huge company and feels like a scam!

Disastrous wait time – parts are "blacklisted" and Tesla provides no answers
​Review:
I highly discourage getting your car repaired at a Tesla-approved Body Shop. My shop ordered parts for my car nearly two months ago, and the status was marked as "blacklisted" – meaning they aren't even ready yet.
​Both the shop and I have contacted Tesla directly (I messaged them through my service app), but neither of us can get a proper answer. Every single time, Tesla gives the same response: they don't have the parts and still cannot say when they will be able to ship them. It is completely unacceptable to be left stranded for two months without a car because Tesla's logistics and customer service are a total mess. Terrible service – 1 star

the car is a driving bomb
and is a bit to early for Future cars
and the creator is a peace of crap and should in jail
because he did the nazi salute at Donald trump's presentation on Wikipedia when you search Elon Musk
and scroll down to Salute at Trump's second inauguration
he did the nazi salute. he can get jail time

I went to the Tesla Service at 999 Upper Wentworth St in Hamilton regarding a factory molding defect (a large blob of rubber right in the tread groove) on an OEM tire that came with my vehicle when purchased, which i found out later when swapping my winter tires, as who checks for blob of rubbers in the grooves when purchasing a vehicle.
I went here first, and they just routed me to Pirelli saying they have nothing to do with tires even on new cars. One visit wasted. Next when I spoke to Pirelli it was clearly mentioned that Pirelli takes claims only through dealerships, not from a direct customer. This dumb Tesla team doesn't even know their own vendor's complaint protocols.
Ok so now I escalated hoping someone intelligent would address this issue. So my wife and I booked an appointment with Edwin the Assistant Manager. And then we explained what happened.
Instead of helping, Edwin was extremely rude and ignored my wife when she was talking as if he only talks to men. He offered no help, and said he inspects his car and tires everyday and said since we found it late we probably got it impaled. What kind of attitude is this.
It is not a matter of a $400 expense. When I bought a 65k car I expect basic service and etiquette. They didn't even answer whether to throw this tire out, repair it, or claim it under warranty. That discussion basically ended with them being rude and blaming us for doing this blob thing. Like we are so free that we will waste two visits and a Pirelli call if it was our fault. Omg! Unbelievable.
He said he will have the regional manager reply, but no one cared to reply, and he basically showed us the door.
I am still stuck on my winter tires because of this tag game.
No wonder this dealership has such low ratings. They sell cars, but don't care about giving any service. The service team is not qualified and I really hope they get fired soon!
They are completely unqualified to handle standard procedures and have zero concept of basic human decency or customer respect.

I'm 52 and bought many cars. This has been by some distance my worst experience.

It's impossible to overstate how inept Tesla customer service is. When there is a problem - of which there were many during my 6 month journey of trying to buy this vehicle, they make it literally impossible to communicate with them in any way.

If by some miracle you manage to get someone to communicate with you - they are guaranteed to be dismissive and tell you the complete opposite of what the last person told you.

I could give several examples of how miserable they have made this process but to take one- the website says the trade in value will be credited against my finance amount so is what I originally expected. As the finance docs were for full value of car I then queried this on the app, which was ignored. Two weeks later I called customer service and after a long queue they said no, 'Tesla don't do that anymore' so I finance the whole car and the delivery team would arrange a cash payment for my old car. Fine.

Then I finally get an app reply two weeks, which said something slightly different i.e. that within 4 days of dropping off my trade in vehicle at collection the app would invite bank details from me to make the payment for the trade in vehicle. It's been a week and that hasn't happened.

I have tried to call to clarify but after an hour of queueing had to give up. The conversations on the app messaging service all closed by Tesla so can't contact them that way, and the live chat link on the website support page doesn't work either.

So at this moment I have no way of knowing when my first payment will come out, how much it will be for, whether or not to expect cash or finance offset for my c. £20K trade in value and therefore whether I've even borrowed £50k or £30k. And with no way to communicate with them to resolve this.

I don't care if the next car has wings and they offer it to me free, I am NEVER doing this again.

Customer Service with Houssam was a breeze, understanding and helpful and listened to what the customer needed. My world is better now that he has been able to arrange a delivery and reduce the stress of my busy working day
Thank you

I have been waiting for my Tesla for 19 weeks as I ordered it to be made.
However, my leasing company Tusker has already released all the paperwork end of May. And I know from Tesla that my car is now at the Bristol collection center for the past 2 weeks but noone can change the home delivery to collection very fast. I confirmed on Friday 19 of June that I can collect the car on June 19, 20 and 21. After that it will have to be home delivery as I work from home and no-one can drop me off to go collect it, as I specified to the
Tesla agent over the phone.
Love the Tesla app. Being sarcastic here. They just open the App for me tonight, to arrange a collection from Monday 22 of June onwards. Seriously they have not listened to anything I have told them.
My car is sitting ar their site and they cannot allow me a weekend slot.
This is utterly the worst experience I have had from any car delivery I ve had to deal with for the past 20 years.
Once the lease finishes, it will not be a Tesla anymore that I will go for.
And now I wont give them the courtesy to save the expense of delivering my car at my house. I will wait another week for them to get their gear in order and drive the car to me.

Hi, I received a refund request for £89, but the correct amount should be £1,089. My trade-in vehicle was valued at £3,389 and I paid a £200 deposit (Total £3,589). My finance down payment was only £2,500. This leaves an overpayment of £1,089,Why refund is £89? where is £1000?
RN127950065

I have been a Tesla customer for several years and was extremely disappointed by my recent experience with Tesla Energy.

My Powerwall inverter failed and I was advised that the replacement would take approximately five weeks. Based on that timeframe, I expected the issue to be resolved reasonably quickly. Instead, it took around 20 weeks for Tesla to provide and install the replacement inverter.

During those 20 weeks, my Powerwall was not operating properly, which significantly increased my electricity costs. In the comparable period the previous year, my electricity costs were approximately $194. During the outage period, my electricity costs exceeded $1,000.

What disappointed me most was not the equipment failure itself—technology can fail—but the lengthy delay and Tesla’s refusal to take full responsibility for the financial impact caused by that delay. Tesla ultimately offered me a reimbursement of only $428, despite the substantial increase in electricity costs incurred while waiting for the replacement.

The installation was performed by a Tesla-accredited installer, and the delay was not caused by me. Throughout the process, I spent considerable time following up and trying to obtain a resolution.

I expected better customer service and accountability from a company of Tesla’s reputation. If you are considering a Tesla Energy product, I encourage you to consider not only the technology itself but also the level of support you may receive if a major component fails and replacement parts are delayed.

Unfortunately, my experience left me feeling that customer loyalty and the real financial impact on customers were not given the consideration they deserved.

I have a Powerwall 3 which was installed in February its now June and my electricity bill is higher than it was before I had the solar panels because my system keeps importing expensive electricity to fill the battery. I have emailed Tesla twice with all the information and screen shots, heard nothing. So I called them and they said they would invest and get back to me. Never did. I thought Tesla was a good quality system but now I regret buying it and wish I had gone for someone else who has better customer service.

Installed tesla batteries with approved installer, Octopus, for over £11,000. System does not work as promissed, batteries do not export energy into the grid. Octopus is ignoring the issue and not sorting out the problem. Tesla just tells me to get another installer to look into the issue, but at my own cost, even though the batteries are just a few months old, there is apparently no warranty. Neither Octopus or Tesla take responsibility for the correct operation of the batteries. I installed Tesla batteries with a big company at a higher expense than other systems thinking I would have better support in case things went wrong , big mistake! See letter of complaint to Octopus below sent 19 May, like many other emails unanswered.
Dear Octopus Energy Complaints Team,
Name:
Installation address:
Quote number:#8030206
Installation date: 14 November 2025
Installer: Octopus Energy Services
Case handler:
Tesla Support involved: Yes
I am submitting a formal complaint regarding the ongoing and unresolved issues with my Tesla Powerwall export configuration, originally installed on 14 November 2025. Despite months of communication with your case handler, Hassan Ali, the matter remains unresolved and I have not received clear explanations, timelines, or the documentation I have repeatedly requested.
Communication throughout this process has been very difficult. Several of my emails have gone unanswered, and others received incomplete or unclear responses that did not address the questions raised. On one occasion, Hassan advised me to contact the After-Care team for further assistance. I followed this instruction, but every email I sent to the After-Care team was ignored and received no response. This lack of engagement has significantly contributed to the delays and uncertainty surrounding the issue.
Since the installation, I have repeatedly asked for clarification on what is preventing export activation. Unfortunately, Hassan has not provided a clear or consistent explanation of the issue or the steps required to resolve it. Responses have been vague, contradictory, or have simply ignored the specific points I raised.
Tesla Support has also been involved, but they have been unable or unwilling to assist further, stating that they require confirmation of export approval from the DNO before they can activate the relevant settings. This has left me in a position where both Octopus and Tesla are pointing to each other, with no progress being made.
A key part of this complaint is the repeated failure to provide the DNO export approval documentation. I specifically requested a copy of the UK Power Networks export approval, which Hassan confirmed had been submitted and approved. Despite this confirmation, he has not provided the approval letter or any evidence to support that the application was completed successfully. This documentation is essential for Tesla to proceed, yet my requests have been ignored.
This situation has now been ongoing for several months, with no clear resolution path and no accountability from Octopus. The lack of transparency, the failure to provide required documentation, and the absence of a coherent plan to resolve the issue are unacceptable.
I request the following:
A full explanation of what has caused the delay and why the issue has not been resolved since November 2025.
Immediate provision of the UKPN export approval documentation, including the G98/G99 approval letter and any associated reference numbers.
A clear and actionable plan to complete the configuration so that my Tesla Powerwall can export energy as intended.
A realistic timeline for resolution.
Consideration of compensation for the prolonged delays, lost export earnings, and the significant time I have spent chasing updates.
Please treat this as a formal complaint under your regulated complaints procedure. I expect written acknowledgement and a full response within the required Ofgem timelines.
I look forward to your prompt and comprehensive resolution.
Kind regards,

I've been waiting on my leased Tesla Model Y for several months. The delivery date moves continually. I had a confirmed date, based on which I arranged sale of my current car, insurance on the new car, congestion charge, Dartcharge, etc. Then Tesla cancelled delivery citing "logistics problems". Currently I have no new date and the Tesla app just moves the target date another day, every day. I don't think Tesla can delivery or support the product I thought I was buying into, so I'm now looking into how I can cancel. Nice car, but pointless if Tesla can't deliver. Not surprised BYD are giving them a kicking.

Don't waste your time.

Ordered my car in 9th Dec 2025, expected to be delivered on 12th Feb. This delivery date was then pushed to March, and then 2nd half of May. I ordered the car with 5 years 0% interest, and a £2k deposit contribution as advertised in the offer.

A few days before collecting the car, my finance was rejected as BlackHorse stated that Tesla delivered the car too late, and BlackHorse cannot offer me the original offer. The best Tesla could do was 5 years at 2.9% and no deposit contribution. I rejected this, and cancelled the order, as this wasn't what I signed up for; Tesla said they'll cancel and just hung up on me - no apology whatsoever.

I had paid £200 + £1800 as a deposit; Tesla said refunds take up to 21 working days. I received my £200 refund within 2 weeks. I had to chase Tesla for my £1800, and they told me that the refund was "paused" in their process and had to be restarted...meaning I have to wait up to 42 working days in total to receive my £1800 refund - I am still waiting for my own money to be returned to me.

If you want to buy a car with good customer service and no stress - this isn't the place to be; this whole transaction has just been poor since I ordered the car.

Delivery times a joke, been delayed yet again 3 months

Trying to book my car in for maintenance as the steering wheel will not turn. Followed the process and requested a service through the App. after one day heard nothing. Called their customer service only to be told it take 2-3 days for someone to look at your request and the only way to expedite is to send another message on the app. The whole Tesla approach is to offer as little human interaction as possible.... an absolute joke!

The product seems OK, but the support is worse that appalling.
Completely unhelpful - and weeks later, I still cannot get simple answers to simple questions.
I wanted to set up an account, and cannot - and no-one is interested in helping.
At best I get redirected to someone else who doesn't help.
This was for solar energy.
If I were to buy an EV, there is no way from this experience it would be a Tesla.

Hello,

I bought my first Tesla less than a year ago, and I’ve already had the chance to deal with three Tesla service centers in Belgium.

The first one was in Bruges, where they supposedly “prepared” the vehicle for delivery, even though it had been ordered in Awans. The preparation was ridiculous, if you can even call it that. The air filter, which was due to be replaced within the next four months, was not changed (especially considering how little it costs!), and the charging cable was missing — I practically had to beg to get it.

The second one was the “best”: the Hasselt service center, which recently replaced my windshield. The very next day, during the first rain on the highway, I turned on the windshield wipers and only one of them worked!
When I went back, they realized they had not tightened the nuts properly and had also forgotten to reinstall the covers.

Complete amateurs!!! I should have simply gone to Carglass, as my insurance broker had advised me to do.

The third one was Awans, where I had originally ordered the vehicle and where I went today following advice from the HELP DESK to point out that my air filter should have been replaced during the vehicle preparation, which was never done.
At reception, they treated me terribly and refused to make any goodwill gesture whatsoever.

My confidence in the brand itself is not the issue, because I am satisfied with the car. BUT after dealing with three Tesla service centers providing such ridiculous service and showing total incompetence, you quickly come back down to earth and lose that trust.

So there you have it. If you are thinking about buying a Tesla, Belgium is definitely not the place to do it — and especially not to have it serviced by amateurs like the ones I had to deal with.