Tenancy.Cleaning Reviews 

1,550
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 495 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the professional cleaning teams for being punctual, extremely friendly, and leaving properties sparkling clean after completing very difficult jobs. Reviewers also note that the online booking process is straightforward and the service efficiently handles tough cleaning challenges without any hassle. Though some reviewers were not happy with the overall quality, noting that specific areas like windows, carpets, and bathrooms were occasionally left uncleaned or rushed. A few customers also experienced frustrating issues with missed small details, damaged fixtures, or service delays during their scheduled home appointments.

What people talk about most

Service

People report positive experiences with service, noting that cleaners arrive promptly and work to exceptional... See more

Staff

Customers had positive experiences with staff, frequently describing the cleaning crews as punctual,... See more

Quality

Reviewers mention mixed feedback about quality, with some consumers praising exceptionally thorough results,... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the smooth, clear, and... See more

Facilities

Users describe ambiguous interactions with facilities, as some reviewers expressed delight, noting that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend the... See more

Company replied

Rated 5 out of 5 stars

I contacted Tenancy Cleaning to aid with a house with years of clutter, neglect and hoarding. Nech’s team attended a day earlier than quoted and were fantastic! They went above and beyond in helping t... See more

Company replied

Rated 5 out of 5 stars

The cleaners (Nesh team) arrived promptly and did a thorough deep clean of my property to leave it looking its best in years. The house is sparkling and smells wonderful. A hard working team who were... See more

Rated 5 out of 5 stars

Ali and his team did an excellent job of cleaning a property I am selling and turned a very dirty house into something clean and welcoming. I was particularly impressed by how well the carpets came up... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,550)

471 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to book, high standard

Very easy to book. I changed my quote around a couple of times and that was seamless. They managed to send someone with less than 24 hours notice. Ali was great, very high standard of cleaning.

5 August 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you so much for your fantastic review! We’re delighted to hear that you found the booking process easy and that making changes to your quote was seamless.

It’s great to know that we were able to arrange the cleaning with less than 24 hours’ notice and that Ali delivered such a high standard of cleaning. We’ll be sure to pass your kind feedback on to him.

Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Ali and the team did an amazing end of…

Ali and the team did an amazing end of tenancy clean. Thank you so much.

2 August 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you so much for your wonderful feedback! We’re delighted to hear that Ali and the team did an amazing job with your end-of-tenancy clean.

We’ll be sure to pass your kind words on to Ali and the team. Thank you for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Rated 1 out of 5 stars

Horrible Experience, Incompetent

Horrible, pathetic service.
They didn't even clean basic items
Floor skirtings are full of dust,
Bathroom shower was not descaled
Basic mopping and vacuuming was not done - Food particles on the floor
Kitchen shelves were left with food
Kitchen walls left oily
Chimney was left oily (additional paid)
Lamp shades were left with cob webs
Cobs webs in ceilings
Radiators not cleaned

I mean what not?! . Don't waste money and time with these people

If there was a star below one I will give that.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Daniel and Alessandra have madre a…

Daniel and Alessandra have madre a great work.

30 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you for your kind feedback! We’re delighted to hear that Daniel and Alessandra did a great job with your cleaning.

We’ll be sure to pass your lovely comments on to them. Thank you for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Perfect Job at economical rate

Perfect Job at economical rate
My tenany cleaning was done by Ali's team and it is at its best! I would recomment them for sure.

31 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

perfect end-of-tenancy clean and that you were happy with the value for money.

We really appreciate your recommendation and will be sure to pass your kind words on to Ali and the team.

The Tenancy Cleaning Support team

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever! Our flat was not clean, the building company rejected our tenancy end of clean due to so so many errors and they wouldn't do anything to help remedy the issue. We raised thorough, legitimate and details issues to do with dirt and dust and the response was unhelpful. Do not work with them.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

0 stars

If i could leave less than star i would. the flat is unclean and rejected by our company meaning we need to pay all over again for remedial cleaning so the company said cleaning 'dust, cobwebs, dirty floors,drip marks and smears' is beyond their scope of work. the wost experience ever - don't waste your money unless you want to get charged all over again while Mas has the worst customer service of anyone i have dealt with,

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

Thank you Ali and team for the wonderful and professional end of tenancy cleaning of our flat.

20 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you so much for your lovely feedback! We’re delighted to hear that Ali and the team provided a wonderful and professional end-of-tenancy clean for your flat.

We’ll be sure to pass your kind words on to Ali and the team. Thank you for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Rated 1 out of 5 stars

Cleaner cancelled about 10 minutes…

Cleaner cancelled about 10 minutes before arrival time.

Was told I hadn’t paid so a refund didn’t need to be issued. I had paid. Although they have stated the refund is being processed it has now been 4 days and no refund in my account. Wouldn’t recommend.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Not good enough

Christos Ntemo Team have done an amazing job. They have made the whole house cleaner than when we started our tenancy. Punctual and very good with my 7 year old with answering all of his questions.

Edit : now that I've had time to go over the property the job is nowhere near good enough specially added blinds to the quote and paid extra for each one and none have been done, cobwebs still there and appliances not cleaned, splashback not cleaned radiators not wiped extractors in bathrooms not touched. I was rushed around to see what they wanted me to see. And then given a link to leave a 5 star review and told i need to leave a 5 star review and they need a screen shot. A 3rd of the deposit was paid for the clean and I will be lucky to get any back unless I re-clean.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Good experience! Easy to arrange and arrived on time. Robert and his team worked very quickly and flat was in excellent condition when they left! Thank you.

28 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you for your lovely feedback! We’re delighted to hear that everything was easy to arrange, Robert and his team arrived on time, and they worked so efficiently to leave your flat in excellent condition.

We’ll be sure to pass your kind words on to Robert and the team. Thank you for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Hard working team

Christos and his colleague arrived promptly and cleaned the house well. They were both polite and helpful.

20 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you for your kind feedback! We’re pleased to hear that Christos and his colleague arrived promptly and did a great job cleaning the house.

It’s wonderful to know they were also polite and helpful throughout the service. We’ll be sure to pass your lovely comments on to them.

The Tenancy Cleaning Support team

Rated 1 out of 5 stars

Unfortunately I opted for an end of…

Unfortunately I opted for an end of tenancy clean, this wasn’t to the optimum professional standard by any chance and by the time the landlord reviewed it, I still had to pay additional charges for a professional cleaner as lots of windows, worktops and sockets were still left uncleaned. The carpet also didn’t look professional cleaned by any means. I wont be recommending this service at all!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, friendly service. Very thorough and efficient - flat never looked cleaner! Would recommend!!

24 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

hank you so much for your fantastic feedback! We’re delighted to hear that you received friendly, thorough and efficient service, and that your flat was left looking cleaner than ever.

We really appreciate your recommendation and are so pleased you were happy with the result. Thank you for choosing Tenancy Cleaning!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

Efficient and thorough end-of tenancy…

Efficient and thorough end-of tenancy clean. Two cleaners came & I am very happy with the job! Annoyingly, we had to pay extra for the hob & fridge to be cleaned as I did not realise these were ‘appliances’, but I think that’s my wrong-doing. Definitely recommend this company.

23 July 2026
Unprompted review
Tenancy.Cleaning logo

Reply from Tenancy.Cleaning

Thank you for your detailed feedback! We’re delighted to hear that the two cleaners provided an efficient and thorough end-of-tenancy clean and that you were very happy with the result.

We also appreciate you highlighting the appliance pricing. We understand how the terminology can sometimes be unclear, so your feedback is helpful and will be taken into consideration as we continue to make our booking information as clear as possible.

Thank you for recommending Tenancy Cleaning — it means a lot to us!

The Tenancy Cleaning Support team

Rated 5 out of 5 stars

10000/10

Ali and his team were absolutely brilliant. The flat is spotless, the job is perfect. In addition, they were really kind people who went above and beyond for the job. Would book again and again and again!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The job was fantastic

The job was fantastic. They really went the extra mile for me. I was truly amazed at how sparkling the oven was, way beyond my expectations.
I have no hesitation in recommending them.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Cleaner Abubakr Ismael

Cleaner Abubakr Ismael
Arrived on time,
Very please with overall cleaning standard,
Most impressed with cleaning of oven which had some heavy stains,

Would highly recommend

17 July 2026
Unprompted review
Rated 1 out of 5 stars

I paid £710 for an end-of-tenancy…

I paid £710 for an end-of-tenancy clean. My landlord’s independent checkout identified numerous cleaning issues including the dishwasher filter, dust, dog hair and further carpet cleaning. When I complained, the company declined to investigate because my complaint was outside their guarantee period, despite me only becoming aware of the alleged issues after the independent checkout.

23 June 2026
Unprompted review

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