Tenancy.Cleaning Reviews 

1,500
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 480 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often highlight the simple booking process and appreciate how easy it is to schedule cleans online. Customers frequently praise the friendly staff for being polite, professional, and arriving right on time to handle tough jobs. People also mention that the thorough cleaning service leaves properties sparkling, fresh, and completely ready for new tenants. Though some customers were dissatisfied with the overall cleaning quality, noting specific issues like unwashed carpets, greasy kitchens, or neglected appliances. A few other people also felt that communication could be better and experienced frustrating delays with staff arriving late.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the thoroughness and efficiency of the cleaning... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently punctual,... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praised sparkling ovens,... See more

Booking process

Users describe ambiguous interactions with booking_process. Many consumers praise the straightforward and... See more

Facilities

Reviewers express mixed opinions about the facilities. Some customers report that the property was left in an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on... See more

Rated 5 out of 5 stars

Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they co... See more

Rated 5 out of 5 stars

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenan... See more

Rated 5 out of 5 stars

The staff were really polite and efficient. Everything was done to the highest standards and really quickly. They were also really open to questions and did not hesitate to ask if I needed anything el... See more


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,500)

490 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shaida and Zanko - Superb service

Shaida and Zanko provided a superb service via Tenancy.Cleaning. They were very punctual, cleaned my property thoroughly and treated it professionally and with respect. They were good communicators and even called me in advance before they finished to allow me to arrive back to the property on time. They left the property at impeccable condition. I highly recommend them.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Shaida and Zanko arrived bang on time…

Shaida and Zanko arrived bang on time ready to go. They did the full house in just over 3hrs, the house has never looked so clean. They did a fabulous job cleaning the carpet in the living room, as we have an indoor cat it needed a good deep-clean, it now looks brand new. Really happy with their work- thank you so much Shaida and Zanko!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great job by Shaida and Saza

Shaida and Saza did a great job with our tenancy clean. Thorough clean of everything as agreed and kept in touch throughout. Professional and punctual. Would recommend.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Nesh team did a great job

Nesh team turned up on time for the requested cleaning for kitchen and appliances, bathroom and windows.
The team did a great job and we did not have any remarks. I would recommend their services.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent end of tenancy clean

Very good experience with tenancy.cleaning for an end of tenancy clean. Shaida and Zanko arrived on time and were very friendly and professional. The clean itself was done to a high standard and very quickly. I would definitely recommend the service to another.

27 August 2026
Unprompted review
Rated 2 out of 5 stars

Wouldn’t recommend

Wouldn’t recommend - booked an end of tenancy clean on a Monday 8am for move out on the Wednesday. Only booked bathrooms x2 and kitchen (including extractor fan + oven for £50 extra each, excluding appliances) since I was cleaning the rest of the property.

By 9am no one had turned up, so I rang and was told the cleaners had been in a car accident, everyone was fine but they wouldn’t be able to make it today, was Tuesday at 9am ok instead? I said yes, of course, I was glad no one was hurt. Tuesday 9:30am comes and again no sign of anyone, no call to say they would be late either. I rang and was told they’d come at 11 due to car trouble (again), which I thought was weird. Anyway, he turned up 11:45am in the end with the excuse that he booked a taxi and it didn’t turn up.

He was nice enough and did an ok job, the taps in the bathroom looked much better so he did well on the limescale, but there were hairs and dust left on the floor still so not the end-of-tenancy standard I expected. The oven was also not done very well (we paid £50 for that) so I asked if he could have another go. He seemed in a rush and sort of tried again but then started making excuses about how he needed to dismantle it and last time he did that he couldn’t put it back together etc etc so I said forget it, the estate agent can chase them up if they’re not happy with the standard of cleaning. I then spent another hour or two going back over the kitchen and bathrooms, specifically the floors.

When we received the end of tenancy report, they were mostly happy with the property apart from the bits we paid Tenancy Clean to do! That included extractor fan, oven , kitchen sink, bathroom 1 basin, bathroom 2 toilet and shower. We are lucky to have had a lovely landlord who gave our full deposit back anyway, but realistically I would rather have done it myself than pay £250 for this company to half-*rse it.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb cleaning service - End of Tenancy

I'd like to say a massive thanks to the cleaning team who made my apartment sparkle! 10 years without a deep clean is a long time, but all cupboard cleaned, all surfaces grease free and all rooms smelling great. Communication before and on the day - ace. I'd recommend.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Arrived earlier than stated and got on…

Arrived earlier than stated and got on with my end of tenancy cleaning of a 4 bed house.
They worked as a team non-stop.
At the end of the clean which included carpets the house was cleaner than when we moved in.
Highly recommended.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

I booked an end-of-tenancy clean and communicated with Nart in the build-up to the appointment. He answered all my questions swiftly and was very kind and understanding.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience! Nart has been kind and patient about the quote and explaining all the details. Shaida and Saza have been professional, efficient and friendly. Thanks to their work, I managed to get all my deposit back:)

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ismael and his team did an excellent job in doing an end of tenancy cleaning. They were friendly, polite and punctual and arrived when they said they would.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. Easy to book, especially at such short notice, with great communication throughout. Robert did a great job with the end-of-tenancy clean and sent photos afterwards, which was really helpful. Fairly priced, reliable and efficient – would definitely use again.

25 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look