Tenancy.Cleaning Reviews 1,402

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, professionalism, and friendly demeanor, often going above and beyond to ensure satisfaction. The service provided is frequently described as excellent, with many people highlighting the exceptional quality of the cleaning, leaving properties spotless and sparkling. Reviewers appreciate the efficiency, punctuality, and thoroughness of the teams, noting that they arrive prepared and pay great attention to detail. However, some customers also noted issues with the quality of the clean, leading to deductions from tenancy deposits due to missed areas or poor attention to detail. A few other people also felt that the service did not meet expectations, citing instances of late arrivals, damaged property, or communication issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing disappointment over... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers finding it easy, quick, and... See more

Price

Customers had ambiguous experiences with price, with many finding the pricing competitive, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Ali and his team for their great support and teamwork!:)))They were professional, helpful, and quick to respond when needed. It's a pleasure working with a team that is so dedicate... See more

Rated 5 out of 5 stars

Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throu... See more

Company replied

Rated 5 out of 5 stars

Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great job well done

Robert and his two colleagues did an outstanding job! They came in and blitzed a filthy bedroom and turned it around in just over an hour.

They deep cleaned so efficiently that it was a pleasure to walk in the room afterwards.

Thank you guys!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Adin and his team did a good job

Adin and his team did a good job. They cleaned at my property and an end of tendency property and did a good job at both of those. They are also really efficient and fast. Reasonable price and does as asked. Both properties were left in a fantastic way. Didn’t have to tell them much. They know what they are doing.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Abubakr’s team did a deep clean of my mother’s property, which hadn’t been maintained for quite some time, so it was a challenging job. They worked incredibly hard and the transformation was remarkable. Professional, friendly, and thorough throughout—I would highly recommend them to anyone looking for a first-class cleaning service. Thank you so much 😊

25 June 2026
Unprompted review
Rated 4 out of 5 stars

Adir was really nice and overall he did…

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on arrival that they only vaccum it. He did however perform a miracle cleaning the old oven and for that I'm really grateful.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Adin and his team were excellent

Adin and his team were excellent, they cleaned our property to an excellent standard on the hottest day of the year. They cleaned everything mentioned and were particularly good at the bathrooms. Would highly recommend!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Christos and Ntemo (I’m not sure if I’ve spelled their names correctly) cleaned my flat today before I move out. They arrived on time and did an exceptionally thorough and spotless job. Overall, I am extremely satisfied with the service and would highly recommend Tenancy.Cleaning to anyone looking for a reliable end-of-tenancy cleaning service.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Adin and his team

Adin and his team cleaned our whole house from top to bottom this morning. I’ve been suffering with morning sickness and unable to do a proper deep clean myself and have been getting triggered by smells in my house. I mentioned this to Adin on arrival and he was very understanding. He made extra effort to clean the house and eradicate lingering smells to reduce my nausea. He was professional and friendly throughout the service. I would highly recommend this cleaning company.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Had a terrible experience

Had a terrible experience
Paid £292 for an end of tenancy clean. Firstly they were an hour and half late. Then they left after 2.5 hours. I wish I could upload photos because the job they did was laughable. Paid for carpets to be cleaned (they were just hoovered) the kitchen was disgusting. I complained they re booked someone to come back by 6.30pm got to 6.30 they was ignoring my calls. I finally got through to the cleaner himself who told me he wouldn’t be there until 8.30pm! The office was rude and tried to blame me for not complaining quick enough (I complained on the day but wasn’t able to send images as I don’t live there so sent the images the next day) no compensation offered after paying so much money. The cleaner ended up coming the following day and only spent an hour there.
Terrible service. Really disappointed

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic end of tenancy clean

Brilliant service for our end of tenancy clean! Very efficient and thorough, cleaning all the small areas/details that sometimes get missed. Avoided deductions to our deposit thanks to this great team! Will rebook for our next move, and recommend to anyone needing the help!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to Ali and his team for…

A big thank you to Ali and his team for their great support and teamwork!:)))They were professional, helpful, and quick to respond when needed. It's a pleasure working with a team that is so dedicated and committed to delivering great results. Keep up the excellent work!
Antoniya and Vincenzo

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic end of tenancy cleaning…

Fantastic end of tenancy cleaning experience from Ali who was respectful and did a great job of cleaning the listed areas, the bathroom was very tidy and deep cleaning of the carpet looked excellent

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Christos!

Really fantastic experience from Christos for our household clean yesterday. He was so polite and friendly! His attention to detail was amazing and he even went above and beyond, showing me some great tips for cleaning, bringing all his fantastic cleaning equipments and spent more hours than the contracted time to finish the whole house which was gratefully received. Thank you Christos!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

Ali & his team were great! They were on time, efficient and thorough — and went above and beyond to meet our needs. Great communicators & would definitely recommend to others in the future.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

We hired Abubakr and his team to carry…

We hired Abubakr and his team to carry out a full clean of our property before we moved in, and they did an excellent job. They thoroughly cleaned all three upstairs rooms, the living room, kitchen, conservatory, and toilets to a very high standard.

The team was professional, efficient, and paid great attention to detail throughout the property. Everything was left spotless and fresh, which made moving into our new home much easier and more enjoyable.

We are very pleased with the service provided and would happily recommend Abubakr and his team to anyone looking for reliable and high-quality cleaning services.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Shaida & Saza arrived promptly &…

Shaida & Saza arrived promptly & honestly, these ladies didn’t stop.

They did a brilliant job cleaning the whole house (including the kitchen appliances). Every thing is sparkling!

Would completely recommend. Thank you ladies! 🙂

12 June 2026
Unprompted review

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