Tenancy.Cleaning Reviews 

1,500
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 480 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often highlight the simple booking process and appreciate how easy it is to schedule cleans online. Customers frequently praise the friendly staff for being polite, professional, and arriving right on time to handle tough jobs. People also mention that the thorough cleaning service leaves properties sparkling, fresh, and completely ready for new tenants. Though some customers were dissatisfied with the overall cleaning quality, noting specific issues like unwashed carpets, greasy kitchens, or neglected appliances. A few other people also felt that communication could be better and experienced frustrating delays with staff arriving late.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the thoroughness and efficiency of the cleaning... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently punctual,... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praised sparkling ovens,... See more

Booking process

Users describe ambiguous interactions with booking_process. Many consumers praise the straightforward and... See more

Facilities

Reviewers express mixed opinions about the facilities. Some customers report that the property was left in an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on... See more

Rated 5 out of 5 stars

Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they co... See more

Rated 5 out of 5 stars

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenan... See more

Rated 5 out of 5 stars

The staff were really polite and efficient. Everything was done to the highest standards and really quickly. They were also really open to questions and did not hesitate to ask if I needed anything el... See more


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(1,500)

490 reviews in the last 12 months

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Rated 5 out of 5 stars

Suburb end of tenancy clean!

Ali and his team completed an end of tenancy clean for us which was a last minute booking..

They did such a fantastic job! The house was gleaming and they did such a professional job!

Great price and great service.

Thank you guys!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

House cleaning

The staff were really polite and efficient. Everything was done to the highest standards and really quickly. They were also really open to questions and did not hesitate to ask if I needed anything else to be done. They also asked me to check everytime they’ve done a section, to make sure I was satisfied. I had complete trust with my belongings with them and nothing went missing or damaged. They came fully prepared with all equipment needed and was very punctual. Would recommend and hire again.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Oh my god, these guys did an amazing job on our one bed one bath flat! Three people came for 3 hours and did an amazing job on our end of tenancy clean. Would definitely use again if we weren’t moving out of the area!!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Ali and his team did an outstanding job…

Ali and his team did an outstanding job with our end of tenancy clean. They were remarkably quick without sacrificing quality, working in a way that was both fast and highly methodical. Every corner of the property was thoroughly addressed, and they left everything spotless and shining; exactly what you need to ensure a smooth handover.
On top of their fantastic work ethic, the lads were incredibly polite, professional, and easy to deal with throughout the process. I couldn't be happier with the results and would highly recommend Ali and his team to anyone looking for a reliable, top-tier cleaning service!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Shaida and her colleague have been very…

Shaida and her colleague have been very helpful in the end of tenancy cleaning! They provided a very detailed, professional, and thorough service. I’m very happy with their delivery. Highly recommended! Thanks again, Shaida.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Tenancy Clean

Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they confirmed availability for the date I wanted, and the quote was sent immediately. Ishmael did a great job - he clearly takes pride in his work and the house was really very clean after he'd been in. He was on time, polite, and professional. He seems like a great guy and I'd recommend him to anyone in the area.

18 August 2026
Unprompted review
Rated 2 out of 5 stars

Quote too expensive, no-one available to discuss it, poor communications

Can't review the actual cleaning service, so this is about customer service.

The phone number on the website didn't work, so had to email. They were fairly responsive initially, to be fair.

The website quoted £150 for an oven clean, which I though expensive, but by the time we'd swapped some photos and included the cooker hood, they wanted £220!

I pushed back on this, and phoned a couple of times to speak to 'Mas' who had signed off the emails, but it turns out Mas was never available. Does he even exist? Who knows. But there didn't seem to be anyone else senior enough available to discuss this with. I've been promised a callback twice, and not heard a thing. That was a week ago.

In the end I did the job myself - it took a couple of hours, and I'm not a pro, so they should have been quicker (and with better chemicals)

So £220? They're 'aving a laugh.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Ali’s team were amazing

Ali’s team were amazing! Did a fantastic job of my end of tenancy clean, worked really hard and were lovely and polite. Would really recommend, thank you!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The house was an absolute state beforehand. It now looks like a completely new place. Ali and Salman are clearly very hard workers, and moreover two very polite chaps. Would recommend 👍🏼

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenant had left in an incredibly dirty state. They cleaned windows, carpets, a particularly disgusting bathroom and kitchen and all other areas of the house. When I returned the house was clean and smelling fresh and is move in ready. 5 stars! Fully recommend.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional scam company

Extremely unprofessional scam company. The Booking part was fine when the cleaners arrived thats when all the excuses and moaning started. Non stop from the moment they walked in were they moaning and they wanted more money and telling me they would only clean 1 certain part of the flat whereas the booking was for the full flat 2 bathrooms and oven/cooker and fridge were paid extra's as i already knew and had said the flat has been left extremely dirty and I want the place left brand new after the clean no excuses.

They tried to charge me a extra £100 i refused and said everything has already been agreeded on and i have been extremely clear of the state of the flat from the start. I do not expect such level of unprofessional-ism from a cleaning company who actually moans about doing their actual job. My advise to them is to hire better cleaning staff! I didn't book them in just to get a refund! Extremely annoyed!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

End of tenancy clean

I booked Tenancy cleaning for an end of tenancy clean and am very impressed. Great pricing and amazing service, both Shaida and saza have left the property spotless. Thank you

14 August 2026
Unprompted review
Rated 5 out of 5 stars

End of Tenancy clean

We are very happy with how Nesh's Team got our flat end of tenancy cleaned, they managed to get everything done well and any details that were not done, were promptly cleaned when he was reviewing the clean with me. I would definitely use them again for any future cleaning tasks.

13 August 2026
Unprompted review

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