Tea2you Reviews 

615
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are consistently delighted by the prompt and efficient delivery service, noting that orders arrive quickly and are securely boxed to prevent any damage. Buyers also genuinely appreciate the wonderful personal touches, such as handwritten thank-you cards and delightful complimentary tea samples included in every parcel. However, some customers also noted occasional inconsistencies, mentioning that certain purchases lacked expected flavor strength or looked slightly different from previous orders. A few people expressed genuine disappointment and frustration when specific loose leaf brews failed to match the rich taste they originally anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the consistently wonderful, high-quality... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the consistently fresh,... See more

Order

Consumers find order satisfaction to be high, frequently highlighting fast international shipping and correct... See more

Service

Reviewers express great satisfaction regarding the service, frequently highlighting promptness, efficiency,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still using the Darjeeling first flush tea and after ten-plus years, it’s just as lovely as the day I sampled it at Borough Market. It’s such a beautiful, smooth flavour, I wouldn’t try anything els... See more

Company replied

Rated 5 out of 5 stars

I have been Ratan Mondal’s customer for many years. I buy first and second flush Darjeeiing, Kangra Valley, and his own spiced chai loose tea. He travels to the tea gardens every year to select his o... See more

Company replied

Rated 5 out of 5 stars

I contacted the company about a potential mix up with my order. I had bought tea from them previously so when my recent purchase looked different from the older purchase, I was worried something was w... See more

Company replied

Rated 5 out of 5 stars

I ordered four different teas which arrived nicely wrapped and within a few days at my place. The quality of the teas is excellent and well preserved in lovely resealable sachets including a descripti... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

615 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(615)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tea tasting experience

Great tea tasting experience! Our host was very welcoming and knowledgeable. Highly recommend.

14 July 2026
Tea2you logo

Reply from Tea2you

Hello Shelly,
Thank you for taking the time to leave us a review, I am very glad to hear you had a good time!
Wishing you a wonderful day,
Ratan

Rated 5 out of 5 stars

I love the tea

I love the tea, which is always high quality. Apart from that I am happy anytime I receive a package with a postcard and a lovely challenge to read the handwritten note on the receipt. Please don’t stop that, it’s amazing.

17 June 2026
Tea2you logo

Reply from Tea2you

Hello Daniela,
Thank you for your review, it made us all smile! Thank you also for being a loyal customer, it means so much to us.
Wishing you a wonderful day,
Ratan

Rated 5 out of 5 stars

Lovely Tea! My favorite place to get my tea

I always love opening a box from Tea2you, they always present them in such a dignified and inviting way. Making you feel like royalty, especially with tea fit for such. I recommend them to anyone on the hunt for a delicious and satisfying tea, definitely worth ordering from, they don’t disappoint!!

6 July 2026
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Reply from Tea2you

Hello Customer,
What a kind review! Thank you very much, it made us all very happy to read it. Our customers mean a lot to us, we are grateful we have such excellent ones!
Wishing you a great day,
Ratan

Rated 5 out of 5 stars

Great Customer Service

Love your Teas! You were quick to respond to my questions. The package arrived in a timely manner. Everything I ordered was in the package. I loved that you took the time to include a card with lovely message in the package. you customer service is on point.

5 July 2026
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Reply from Tea2you

Hello Teresa,
Thank you for your kind words!
We value our customers very much, so it is good to hear it comes across. I wish you a wondeful day, please enjoy your tea!
Ratan

Rated 5 out of 5 stars

Great English Breakfast Tea!

The English Breakfast Tea is just great! Tea2you provides a website that is easy to use and very good customer service.

4 July 2026
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Reply from Tea2you

Hello Tim,
Thank you for your review, it is good to know our website is easy to navigate. Wishing you a great day!
Ratan

Rated 5 out of 5 stars

Love Madame Grey ( With Blue Corn…

Love Madame Grey ( With Blue Corn Flower ) so much, it’s my go to afternoon tea. The customer service is second to none, I’m a customer for life

14 July 2026
Unprompted review
Tea2you logo

Reply from Tea2you

Hello Debra,
The Madame Grey is a truly lovely tea, I am glad you enjoy!
Thank you for your kind words, I wish you a wondeful day.
Best wishes,
Ratan

Rated 5 out of 5 stars

Well I’m grateful I can order this…

Well I’m grateful I can order this great tea and it comes on time. No problems. Love your product. Found it originally in London.

27 June 2026
Tea2you logo

Reply from Tea2you

Hello Nancy,
We are very grateful to have such great customers!
Please enjoy your tea and have a great day,
Ratan

Rated 5 out of 5 stars

Great!

Great service, fast delivery, also when send to The Netherlands. Easy to order and even a personal note was inclused with my order. Would highly recommend Tea2You and will order again.

15 June 2026
Tea2you logo

Reply from Tea2you

Hello RL,
We understand the importance of good tea, and we don't want you to wait longer than you have to!
Thank you for taking the time out of your day to write a review, it means a lot to hear from our customers. Wishing you a great day!
Ratan

Rated 5 out of 5 stars

Tea is consistently wonderful and both…

Tea is consistently wonderful and both gift samples are delicious new additions to the teas we love from Tea2you

I also happen to really enjoy the hand written notes. It shows that someone is taking a moment of time to say thank you - it is really appreciated.

20 June 2026
Tea2you logo

Reply from Tea2you

Hello Andy,
Thank you for taking the time to write us a review, and your words are very kind. Our customers mean a lot to us, especially as you are all so great!
Please enjoy your tea and have a wonderful day,
Ratan

Rated 5 out of 5 stars

Great tea!

I love the tea, it was the first time I asked as deliver, and it was a great experience.

12 June 2026
Tea2you logo

Reply from Tea2you

Hello Andrea,
Thank you for writing us a review, I am glad to hear you had a good experience with us!
Best wishes,
Ratan

Rated 5 out of 5 stars

A fantastic tea supplier.

The website was simple to use and gave clear guidance on the types of tea. The delivery was quick and the quality of tea exceptional. The little personal note in my order topped it off. Thank you.

15 June 2026
Tea2you logo

Reply from Tea2you

Hello Mike,
Thank you for leaving a review, your words are very kind! Please enjoy your tea and have a wonderful day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Fabulous product well packaged

Fabulous product well packaged - value for money

14 June 2026
Tea2you logo

Reply from Tea2you

Hello Julie,
I am very glad to hear you had a good experience with us! Thank you for taking the time to write a review, it always means a lot to us to hear from our customers.
Best wishes,
Ratan

Rated 5 out of 5 stars

Top quality fine teas

I have been Ratan Mondal’s customer for many years. I buy first and second flush Darjeeiing, Kangra Valley, and his own spiced chai loose tea. He travels to the tea gardens every year to select his own teas - no agents buying here! The price he charges is fair and reflects the quality of the teas he brings for us. I like to go to his shop in Borough Market to hear the news. But on the occasions I need to buy online, the service is very efficient.
(He also has a wide selection of Chinese teas and other blends and flavours of tea.)

11 June 2026
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Reply from Tea2you

Dear Helen,
It is always lovely to hear from you, and of course to see you in Borough! It means a lot that we have such great customers who appreciate a good tea. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great Tea, Even Better Service

The tea was excellent, but the service is what I will remember most. Along with my purchase, I received a handwritten note addressed to me. It was such a simple gesture, yet it transformed a tea purchase into a genuinely heartwarming experience. You can tell that Tea2You values its customers and takes pride in building real connections. Small touches like this are rare and greatly appreciated.

27 May 2026
Tea2you logo

Reply from Tea2you

Hello 梓仲 王,
Thank you for your very kind review, it warms my heart to hear.
We understand the human connection is just as important as a good tea, where would we be without each other!
Wishing you a great day,
Ratan

Rated 5 out of 5 stars

Wonderful teas

Wonderful teas, incredibly informative and helpful service

8 June 2026
Unprompted review
Tea2you logo

Reply from Tea2you

Hello Nadia,
Thank you for taking the time to leave a review, your words are very kind.
Have a wonderful day,
Ratan

Rated 5 out of 5 stars

Their tea is lovely

Their tea is lovely, and service great.

21 May 2026
Tea2you logo

Reply from Tea2you

Hello No,
Thank you for your review, I am glad you had a good expereince with us.
Have a great day!
Best wishes.
Ratan

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