Tea2you Reviews 

616
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are consistently delighted by the prompt and efficient delivery service, noting that orders arrive quickly and are securely boxed to prevent any damage. Buyers also genuinely appreciate the wonderful personal touches, such as handwritten thank-you cards and delightful complimentary tea samples included in every parcel. However, some customers also noted occasional inconsistencies, mentioning that certain purchases lacked expected flavor strength or looked slightly different from previous orders. A few people expressed genuine disappointment and frustration when specific loose leaf brews failed to match the rich taste they originally anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the consistently wonderful, high-quality... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the consistently fresh,... See more

Order

Consumers find order satisfaction to be high, frequently highlighting fast international shipping and correct... See more

Service

Reviewers express great satisfaction regarding the service, frequently highlighting promptness, efficiency,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptional promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still using the Darjeeling first flush tea and after ten-plus years, it’s just as lovely as the day I sampled it at Borough Market. It’s such a beautiful, smooth flavour, I wouldn’t try anything els... See more

Company replied

Rated 5 out of 5 stars

I have been Ratan Mondal’s customer for many years. I buy first and second flush Darjeeiing, Kangra Valley, and his own spiced chai loose tea. He travels to the tea gardens every year to select his o... See more

Company replied

Rated 5 out of 5 stars

I contacted the company about a potential mix up with my order. I had bought tea from them previously so when my recent purchase looked different from the older purchase, I was worried something was w... See more

Company replied

Rated 5 out of 5 stars

I ordered four different teas which arrived nicely wrapped and within a few days at my place. The quality of the teas is excellent and well preserved in lovely resealable sachets including a descripti... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

616 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(616)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tea and service

Great tea and service! It was handy to use delivery as I've not had a chance to get into London to visit in person.

1 April 2026
Tea2you logo

Reply from Tea2you

Hello Shelly,
Thank you for your kind review. I am glad to hear you found our Online Store helpful, we know how important tea is!
Best wishes,
Ratan

Rated 5 out of 5 stars

My first Order ❤️

It is my first order at Tea2you and i love the Tea .

7 April 2026
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Reply from Tea2you

Hello Irene,
Thank you for leaving us a review, I am glad you enjoy our tea!
Best wishes,
Ratan

Rated 5 out of 5 stars

Delicious Tea, Lovely Service

The tea is, as always, delicious, but I also really enjoyed the little sample packet of a different but similar tea to try. In a world full of Amazon and giant corporations, this felt like buying from a local store and had those personal touches.

1 March 2026
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Reply from Tea2you

Hello KL,
We are very touched by your review, it means a lot to hear such kind words from our customers. You all mean a lot to us!
Have a wonderful day,
Ratan

Rated 5 out of 5 stars

All went well with shipping to Germany.

All went well with shipping to Germany.
We also enjoyed our short visit in your store last year :)

12 March 2026
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Reply from Tea2you

Hello B,
Thank you for leaving a review, it is very kind.
Wishing you a great day,
Ratan

Rated 5 out of 5 stars

Very well packaged in resealable bags…

Very well packaged in resealable bags with a nice handwritten note. Will be ordering again!!! Thanks!

14 March 2026
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Reply from Tea2you

Hello SR,
Thank you for your review, it warms my heart to hear!
Best wishes,
Ratan

Rated 5 out of 5 stars

The handwritten notes in my order

The handwritten notes in my order. And a free sample of a surprise tea!

11 March 2026
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Reply from Tea2you

Hello Amy,
Thank you for your review, it means a lot to hear kind reviews from our customers. We wish you a lovely day!
Best wishes,
Ratan

Rated 2 out of 5 stars

Really didn't like it but read on...

Difficult one! My wife bought me packet of Darjeeling 2nd flush when she was visiting in London, it came with brewing instructions to use very little and to re-use it three times. It was also very expensive and I was expecting it to rival Mariage Frere's, my favourite.
First brew as instructed was utterly flavourless. Second brew using a decent amount of tea had very little flavour and was vaguely unpleasant. Threw packet of tea away.
Maybe my taste buds are impaired but the tea and the instructions were a total waste of time and money. Such a disappointment.
Since writing this, Tea2you responded, offered me a refund and a sample of the First Flush Darjeeling which I accepted. Quite a different drink, it will probably never be my favourite but I must applaud the owner's response to my earlier moan and very much thank them for allowing me to sample their rather special Darjeeling First Flush.

28 March 2026
Unprompted review
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Reply from Tea2you

Dear Anthony,

Thank you for taking the time to share your feedback, and our sincere apologies to hear about your experience with the Darjeeling 2nd Flush.

As you know Darjeeling teas can vary quite significantly depending on the harvest and seasonal conditions. The batch you received was the Darjeeling 2nd Flush 2025 harvested in June, and it could be lighter, more delicate profile by now and we completely understand that it did not suite your palate.

Can you please spare your valuable time to email me at mail@tea2you.co.uk with your order details and the quantity purchased, and we will arrange a full refund for you immediately.

In June 2026, we will get the new 2nd Flush which might suit your palate.

With best wishes,
Rusha

Rated 5 out of 5 stars

Quick, efficient service

I ordered some tea on the 9th March and it was delivered on the 13th March. The parcel was well put together and well taped up so it was secure. The tea was individually packaged in strong envelopes, keeping it fresh.

9 March 2026
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Reply from Tea2you

Hello Steve,
I am glad to hear you had a good experience with us. I wish you a great day and enjoy your teas!
Best wishes,
Ratan

Rated 5 out of 5 stars

Fantastic range of teas

Fantastic range of teas, so many to try. Great service, good price. Nice to deal with a company who genuinely seem to care about your business

14 March 2026
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Reply from Tea2you

Hello Nicholas,
Thank you for your review, it is very kind!
Best wishes,
Ratan

Rated 5 out of 5 stars

So good

So good, delicate flavor, so kindly delivered, thank you!

1 March 2026
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Reply from Tea2you

Hello Michèle,
Thank you for your review, I'm glad to hear you had a good experience with us!
Best wishes,
Ratan

Rated 5 out of 5 stars

10/10 Tea!!

10/10 Tea!!! And deserves more than 5 stars! I love tea and sometimes I want something that will be refreshing and enjoyable and aromatic but also tea that isn’t overpowering with too much of everything. This was absolutely perfect!
I even got a hand written letter from the owner which I could tell they care so much about their customers! I’ll definitely be getting tea from here again!
Instructions were clear on the package aswell as recommendations for what pairs well with the tea like honey! And advising if you can pair it with milk or keep it simply with water only!
Can’t wait to try more!
I bought a mango fruit green tea! Mango marigold green tea and a strawberry green tea! All of them absolutely superb!

8 March 2026
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Reply from Tea2you

Hello Nolan,
What a lovely review, it is very kind thank you! I am glad to hear that you enjoy your teas. Have a great day and a great rest of your week!
Best wishes,
Ratan

Rated 5 out of 5 stars

Love this shop !

I visited london last year and found your shop at the market and have been ordering ever sense. I keep every hand written note and appreciate the sample of different teas each time.

7 March 2026
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Reply from Tea2you

Hello Amanda,
Thank you for being a loyal customer, it means a lot to us. We put a lot of love into our tea so it is nice to hear it is appreciated.
Wishing you a fanatastic day!
Ratan

Rated 5 out of 5 stars

Fantastic Tea

Fantastic Tea, thanks a lot!

23 February 2026
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Reply from Tea2you

Hello Kunde,
Thank you for your review, have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Excellent quality tea

Excellent quality tea, great packaging and I appreciated the individualized notes.

3 March 2026
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Reply from Tea2you

Hello Brandon,
Thank you for your review, I am glad you had a good experience with us. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Reasonable price

Reasonable price, ordered one day and delivered the next. Sadly it does nothing for me even at triple strength.

2 March 2026
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Reply from Tea2you

Hello Patricia,
Thank you for your review. We aim to keep our prices fair to the work that goes into them. Please feel free to contact us if you would like any reccomendations or brewing advice, we are always happy to help.
Best wishes,
Ratan

Rated 5 out of 5 stars

My first order and I got a 10% discount…

My first order and I got a 10% discount 👍👍 the site was easy to navigate and it took minutes to find what I wanted and placed an order……just got to wait for the tea now🤣😂🤣

4 March 2026
Unprompted review
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Reply from Tea2you

Hello Peter,
Thank you for your review, I am glad you found our website easy to use. I hope you will enjoy your teas!
Have a great day,
Ratan

Rated 5 out of 5 stars

Fantastic tea tasting experience.

3 March 2026
Unprompted review
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Reply from Tea2you

Hello Paul,
I am very happy to hear you enjoyed our Tea Tasting Experience. We are very passionate about what we do and love sharing our knowledge with others.
We wish you a lovely day,
Ratan

Rated 5 out of 5 stars

Amazingly Easy and fast Delivery

We always visit when we’re in London but aren’t planning a trip soon. Can’t believe how easy it was to order my favorite teas and how quickly they arrived at my apartment in NYC. Just about a week! Great service!!!

21 February 2026
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Reply from Tea2you

Hello Donald,
We always aim for a promt delivery, no matter where to. I am glad you had a good experience with us, have a great day!
Best wishes,
Ratan

Rated 1 out of 5 stars

Another place ruined

Leaving this here and on google becuase I am very annoyed.
I've been before on a trip to London and as I was back earlier this week I decided to come again. The tea is decent I'll give them that, it was just a shame I had to wait until the owner finished shouting at his staff to buy it. To top it all off, he was shouting about how bad immigrants are which is ironic considering hes Indian. Hypocrite! Won't be coming back, and I'll tell others not to go either. Clearly he doesn't want customers unlesss they're reform idiots

26 February 2026
Unprompted review
Tea2you logo

Reply from Tea2you

Dear Michael, sorry to hear this, our sincere apologies.
With best wishes,
Tea2you

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