Taxfix UK (formerly TaxScouts) Reviews 

7,454
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,054 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how user-friendly the online platform is, allowing individuals to complete their self-assessments smoothly and efficiently without any stress. Many people highlight the professional and patient staff who provide clear guidance, friendly communication, and prompt responses to all questions. Some reviewers were not happy with slow communication, mentioning that messages were sometimes ignored and responses took much longer than promised. A few consumers also noted frustration regarding unexpected extra fees and a lack of adequate assistance when attempting to handle complex expense breakdowns. These individuals felt that the support provided did not meet their expectations during difficult tax situations.

What people talk about most

Service

People report high satisfaction with the service, consistently praising quick turnaround times, responsive... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and quick to respond to queries regarding tax... See more

User experience

Customers had positive experiences with user experience, highlighting how quick, effective, and easy the... See more

Response time

Clients share positive opinions on response time, often highlighting exceptionally quick and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more

Rated 5 out of 5 stars

I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. H... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(7,454)

945 reviews in the last 12 months

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Rated 5 out of 5 stars

Submitted my tax return early this year…

Submitted my tax return early this year - first time ever. Thanks to Suzanne Booty who has made my previous tax returns significantly easier, this has encouraged me to get started early this year.
Thank you Suzanne - you’re an absolute star! Hopefully speak in another year!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I love this service

I love this service. It’s quick and easy, if you need help it’s there!
All steps and processes are self explanatory and it’s so easy to navigate the app.
You can pick up where you left off, you don’t have to finish it all in one, everything is saved for you and you have an accounted assigned to you. This is the best value I’ve found for money, I run a small business from home but also work temp/agency so it can be tricky to track sometimes. This app has been the best thing for my accounting, I feel at ease about tax returns now and do not worry like I did before. Great app, already recommended to other small business. Honestly such good value for money I don’t think I’ll go anywhere else and will continue to rave about it!!

14 July 2026
Rated 2 out of 5 stars

The service seems to be getting…

The service seems to be getting worse...and the cost seems to keep going up! I am finding each year I'm doing more and more of the leg work to file the return, checking for obvious errors etc. Will likely look elsewhere next year

21 July 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Hannah,

Thank you for taking the time to share your feedback as a returning customer. We’re truly sorry to hear that your recent experience with our service has been disappointing.

We sincerely apologise that you feel the value and quality of our service have declined. Our goal is to make tax filing as simple as possible, so we are concerned to learn that you're finding you have to do more of the legwork and check for errors. This is certainly not the seamless experience we aim to provide for our customers.

We take feedback like yours very seriously as it is crucial for our improvement. We would appreciate the opportunity to look into your specific case. If you're open to it, please contact us at support@taxfix.com using your registered email address, and a member of our team can follow up with you.

Once again, we apologise for your frustrating experience and appreciate you bringing this to our attention.

Best regards,

Taxfix

Rated 5 out of 5 stars

Quick and efficient

Quick, easy and efficient service. I was already well prepared with what I needed and my tax situation is simple. I got the impression that there would have been support if I'd needed it, but I have no actual experience of this.

29 June 2026
Rated 1 out of 5 stars

Appalling communication

I decided to use Taxfix for my tax return based on their great TrustPilot reviews, notably for their efficiency and quick turnaround. I submitted all the documents needed on 17/05 and received a notification that the tax return was started on 18/05. Having no news, I chased the accountant assigned to my case on 09/06 and received the response that the tax return would be ready "soon". I chased again on 02/07, and this time, no reply, but my tax return was made available on 03/07. I went back the same day and asked questions to the accountant and have not received an answer to this day, 18/07. Instead, I have received 3 automated reminders that my tax return is ready to approve. Based on the reviews, I never expected to have such a poor experience in terms of communication especially with a subject as sensitive as taxes. Very disappointing.

18 July 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Camille,

Thank you for taking the time to share your feedback. We're really sorry to hear about your experience and appreciate you bringing it to our attention.

We understand how important clear and timely communication is, especially when dealing with tax matters. We're sorry that you experienced delays in receiving responses to your questions. We also understand how frustrating it must have been to receive automated reminders while you were still waiting for support. This isn't the level of service we aim to provide.

We'd like the opportunity to look into this for you and make sure your concerns are properly addressed. Please email us at support@taxfix.com using your registered email address, and a member of our team will personally review your case and get back to you as soon as possible.

We're sorry again for the inconvenience, and we genuinely appreciate you sharing your experience.

We look forward to hearing from you.

Kind regards,
The Taxfix Team

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