Taxfix UK (formerly TaxScouts) Reviews 

7,454
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,054 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how user-friendly the online platform is, allowing individuals to complete their self-assessments smoothly and efficiently without any stress. Many people highlight the professional and patient staff who provide clear guidance, friendly communication, and prompt responses to all questions. Some reviewers were not happy with slow communication, mentioning that messages were sometimes ignored and responses took much longer than promised. A few consumers also noted frustration regarding unexpected extra fees and a lack of adequate assistance when attempting to handle complex expense breakdowns. These individuals felt that the support provided did not meet their expectations during difficult tax situations.

What people talk about most

Service

People report high satisfaction with the service, consistently praising quick turnaround times, responsive... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and quick to respond to queries regarding tax... See more

User experience

Customers had positive experiences with user experience, highlighting how quick, effective, and easy the... See more

Response time

Clients share positive opinions on response time, often highlighting exceptionally quick and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more

Rated 5 out of 5 stars

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more

Rated 5 out of 5 stars

I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more

Rated 5 out of 5 stars

I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. H... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(7,454)

945 reviews in the last 12 months

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Rated 1 out of 5 stars

Is it meant to be "easy to use"? Keep asking me additional fee

Currently in process, so I'll update my review once everything is complete.

So far, communication has been confusing.

I provided my pension statements, including all contribution dates, but I wasn't sure whether the relevant date was the due date or the paid date for determining which tax year it belonged to. I told them that to. Rather than clarifying this, I was told that analysing my pension (finding relevant figure and adding all up) was outside the scope of the service and would require an additional fee.

My expectation: simply said, "We need gross contribution figure - tax the paid dates is the one you need to check for the relevant tax year, add together and brings up to us" or if using my pention statement adn SIPP statement are out side of their work (tbh, this part can be done by AI easily)

Anyway, I have spoken to my provider, download teh figure and gave exact figure what they need to put into Tax return.

At the moment, I didn't get any good advice, and feel like it's going to be endless additional fee if anything slightly complicated. It's meant to be make your life easier, but at the moment, I don't see any value yet

3 August 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the confusing and frustrating experience you've had with our service so far.

We understand your concerns regarding the communication about your pension contributions and the explanation of our fees. Our goal is to make tax filing as clear and straightforward as possible, and we sincerely apologise that our communication left you feeling unsupported and unclear on what was needed from you. This is not the standard of service we strive to provide.

Unfortunately, we're unable to locate your account from your review alone. If you could contact us at support@taxfix.com, we'd be happy to review your case, clarify exactly what information is needed, and answer any questions you may have. We appreciate your feedback and would welcome the opportunity to help.

Once again, we’re very sorry for the frustration caused. Your feedback is greatly appreciated as it helps us improve our communication and services.

Best regards,
The Taxfix Team

Rated 5 out of 5 stars

Always so easy to use Taxfix

It’s always easy to use Taxfix; they’ve promptly answered any questions I’ve had with clear explanations, and their online portal is clear and very user friendly. Doing my tax return almost becomes fun 🙃 Would definitely recommend!

30 July 2026
Rated 5 out of 5 stars

Very easy transaction.

Tax Return information submitted, turned into a Tax Return and filed in absolutely no time. Highly recommended. Also: give all your information over in one go.

29 July 2026
Rated 5 out of 5 stars

Amazing experience

Second year of tax returns and I'm very happy!
My accountant Svetlana is absolutely amazing <3
She makes everything so easy and stress free, I truly enjoy my experience working with TaxScouts now named Taxfix, very nice people! Highly recommend their service, 10/10

26 July 2026

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