Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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See what reviewers are saying
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... See more
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... See more
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... See more
Company details
About Tanstella
Written by the company
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Contact info
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 24 hours
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the instahut awnings
the instahut awnings, one fantastic product , service, delivery and price.
17 December 2023
Missing pieces of tubes for the…
Missing pieces of tubes for the frame,so now what ,,,and zipper was faulty but fixed that,
13 December 2023
Still haven’t received the king bed…
Still haven’t received the king bed base I ordered on the 9/12/23
11 December 2023
Reply from Tanstella
Hi Tracey,
Thank you for your feedback.
Please accept our apology for the inconvenience, due to the overload of our couriers during the peak season.
Regards,
Tanstella
Quality products at decent prices
11 December 2023
Arcade Basketball Game
Bought the Arcade Basketball Game. The quality of the game is excellent. I recommend taking note the measurements because it is big. Love the product, and it is very good value for the price.
Good communication by Tastella and fast delivery. Would recommend the company and the product.
30 November 2023
Gave me a refund of faulty…
Gave me a refund of faulty product....very nice!
Some of the finer details ie types of screws used, plugs etc could be improved, more robust. Some failed and I had to buy higher quality replacements that were better suited. The product itself is well designed and well made.
6 December 2023
Terrible experience so far !!!
Terrible experience so far !!!! I’ve been calling no answer and sending emails for the last couple of weeks to
See what’s happened with my delivery and still waiting .I will never deal with Transtella ever again 👎👎👎
28 November 2023
Reply from Tanstella
Hi Najwa,
Thank you for your feedback.
Because the wrong shipping address given when you made the order, the item has been returned to us after several delivery attempts.
We hope you appreciate our attempts to resolve the issue by going back and forth with the courier, and re-sending the item to your correct address.
It would be much appreciated if you could update your review for us once you received the item.
Regards,
Tanstella
Every thing at the moment great product…
Every thing at the moment great product great communication absolutely awesome
4 December 2023
Very good thanks !!!
4 December 2023
Zero Gravity Recliner Chairs
Used the chairs outdoors last night. Comfortable and quality good.
4 December 2023
Excellent
Easy to order, great communication, good price, quick delivery.
Highly recommended to everyone.
Thank you “Tanstella”
14 December 2023
Unprompted review
Delivery poor
The order process was fine. When it came to the delivery this was very poor. Used Allied express who would not confirm a delivery date. The parcel has sat in a Mackay depot from the 7th December they will tell us the depot address to collect it ourselves. Would not recommend Allied express
28 November 2023
Fabulous service,quick delivery and items delivered as ordered!
Fabulous service quick delivery!
24 November 2023
Great company to deal with
Great company to deal with. Prompt postage. Item as described
19 November 2023
easy order-quick delivery
24 November 2023
Genuinely good product at a good price…
Genuinely good product at a good price and deliver on time. I highly recommend this seller.
8 December 2023
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