HartCo. Home & Body Reviews 761

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting the amazing and long-lasting fragrances of the candles and diffusers. Many people appreciate the high quality of the items, noting that they burn well and fill rooms with beautiful scents. The service is frequently described as excellent, with fast delivery and great communication often mentioned. However, some customers were not happy with the customer service, citing issues like slow responses, lack of communication regarding lost or delayed orders, and unhelpful resolutions for damaged or misrepresented products. A few other people also felt that some specific diffusers lacked aroma or that certain candles had burning issues.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the candles for their... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the strong, long-lasting fragrances of... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration, citing ignored... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and outstanding... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many praise the fast delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered reed defusers in sunda and pink pepper/cedar both smell so good in the bottles haven’t put reeds in yet waiting until the house is clean 😂 before I use them

Rated 4 out of 5 stars

I love how fast they deliver! The scents are great and long lasting. Some you can try in smaller size too . Though Im sad that my favourite scent is not goingvto be avaialable soon. Have to get a new... See more

Rated 4 out of 5 stars

Most fragrances are really beautiful. however the lotus and patchouli reeds do not have much of an aroma. The others are nice and fills the rooms with their fragrance. the candles are divine. Thank yo... See more

Rated 5 out of 5 stars

I just love the HartCo candles. I have tried many different brands and always come back to HartCo because their fragrance last longer and are stronger then others. Japanese Honeysuckle is a personal f... See more


Company details

  1. Candle Store

Written by the company

HartCo. Home & Body offers a unique collection of products from local Australian designers perfect for your home. All our Triple Scented Candles, Soy Melts and Reed Diffusers are handmade in Australia to bring our customers the best possible products.


Contact info

4.1

Great

TrustScore 4 out of 5

761 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My new “go to”

First time purchasing through HartCo and this is now my new go to for candles. I love a candle you can actually smell when burning and these did not disappoint. Don’t know how I waited so long to try these but love them!

11 March 2026
Rated 5 out of 5 stars

First purchase

First purchase. im fussy with candles, these are absolutely beautiful. Purchase was easy, delivery was great and well communicated. Beautiful product

11 March 2026
Rated 5 out of 5 stars

Best candles

Love these candles as the smell last compared to other candles. My house smells lovely when I burn these candles will definitely buy again. Worth the money compared to brands.
Thank you

9 February 2026
Rated 5 out of 5 stars

I just love the HartCo candles

I just love the HartCo candles. I have tried many different brands and always come back to HartCo because their fragrance last longer and are stronger then others. Japanese Honeysuckle is a personal favorite as it reminds me of my mum. It was always burning at her house and it now evokes beautiful memories of her 🩷

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful service for the most magnificent candles and diffusers . Purchased more , the quality and the absolute most amazing fragrances. Fast post and wonderful communication. Long lasting made from the finest of ingredients. Your home will feel special

8 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing customer service

Recieved a notification that my order had been picked up, which I had not. I was unable to contact customer service, tried phone number (multiple times++), email, and instagram. Finally heard back from them after I went to pick up and discovered that my order was still there and it was an error on the app. Not impressed with the customer service time response. Why have a phone numner if no one answers??

11 December 2025

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