To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
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Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from TalkTalk Business
Good Morning Zhou,
We are so pleased to hear that we were able to assist you and resolve your problem effectively. Thank you for your wonderful 5-star review!
With thanks,
Rebecca
Customer Experience Team
Saidul Alam is excellent at his job.
Saidul Alam was charming, but more importantly, patient and helpful. He explained technical issues clearly and ensured I was buying the best product for me. He is excellent at his job.
21 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Vanessa,
We're so pleased to hear that Saidul provided such a positive and helpful experience. It's wonderful to know they clearly explained technical issues and assisted you in finding the best product.
With thanks,
Rebecca
Customer Experience Team
Inadequate support website.
I just wanted to change the bank details for our direct debit. There seems to be no easy way to do it and I had to resort to your chat line which was a nuisance. The water company, by comparison, allowed me to simply edit the bank details that were accessible online. It took two minutes compared with about half an hour or more with you. You emailed me a direct debit form to print, scan and return. Very messy.
20 August 2026
Reply from TalkTalk Business
Good Morning Alan,
We appreciate you taking the time to share your feedback regarding the direct debit update process. We understand that the current method of changing bank details was inconvenient and time-consuming compared to your experience with other services. We are actively reviewing our online processes to make such updates more straightforward and user-friendly. Your comments highlight areas where we can improve, and we are committed to enhancing our digital services for a smoother customer experience.
With thanks,
Rebecca
Customer Experience Team
Munif
Munif - One Service Desk was very helpful, polite and provided further details to enable us to rectify the problem later on
21 August 2026
Reply from TalkTalk Business
Good Morning,
We are delighted to hear that Munif was helpful and provided the necessary details to resolve your issue. We appreciate you taking the time to share your positive experience.
With thanks,
Rebecca
Customer Experience Team
Great service by Azafl
20 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Tracie,
Thank you for your wonderful feedback. We are so pleased to hear that you had such a positive experience with Azaft. We truly appreciate you taking the time to share your thoughts.
With thanks,
Rebecca
Customer Experience Team
friendly custom service
20 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Zhongquan,
We are really pleased that the service you received was friendly and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Aternoon Eagle Accountants,
We are sorry the speed is not as expected. We are always working to improve our services.
With thanks,
Rebecca
Customer Experience Team
We had difficulty in setting up our new…
We had difficulty in setting up our new phone for our shop, Lee was extremely professional and knowledgeable and could not of done more for us, I am very grateful and just wanted to leave a review to advise that lee was great and I really appreciate his knowledge and help to rectify an ongoing issue we had for a while.
19 August 2026
Reply from TalkTalk Business
Good Afternoon Enfys charity customer,
We are so pleased to hear that our team was able to provide such professional and knowledgeable assistance with your new phone setup. It's wonderful to know we could help rectify an ongoing issue for you. We truly appreciate you taking the time to share your positive experience.
With thanks,
Rebecca
Customer Experience Team
Junaid was very helpful
Junaid was very helpful, polite and knowledgeable. Thank you for your help!
20 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon PocDoc,
We're so pleased to hear that you found Junaid to be helpful, polite, and knowledgeable. Thank you for sharing your positive experience with us. We are delighted that the service you received was worthy of a 5-star review.
With thanks,
Rebecca
Customer Experience Team
Once I finally goth through the checks…
Once I finally goth through the checks the process was handled quickly
20 August 2026
Reply from TalkTalk Business
Good Morning,
We're glad to hear that once the initial checks were completed, the process was handled quickly for you.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Well-trained staff
Well-trained staff who do their best to be helpful - both in customer service and technical services.
17 August 2026
Reply from TalkTalk Business
Good Morning,
We're so happy to hear that our team's dedication to helpful service, both in customer support and technical assistance, made a positive impact on your experience.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that you had such a positive experience with our customer service. We always strive to provide excellent support, and your feedback is truly appreciated.
Many thanks
Rebecca
Customer Experience Team
All very easy and helpful on the Chat…
All very easy and helpful on the Chat service
19 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Ian,
We're delighted to hear that our chat service was easy to use and helpful for you. Thank you for taking the time to share your positive experience!
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Vivek,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Mathieu,
It's wonderful to hear that Junaid was able to resolve your query quickly and efficiently. We are delighted to know you had such a positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Very friendly & helpful
Very friendly, and patient with all my questions which I had many, and explained things I didn't understand clearly and got me a good deal.
19 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Jojo,
We're so happy to hear that we could patiently answer all your questions and clearly explain everything, ultimately getting you a good deal. We appreciate your kind words!
Many thanks
Rebecca
Customer Experience Team
A responsive and efficient service
Very responsive to request and helped resolve our account management issue quickly and efficiently
17 August 2026
Reply from TalkTalk Business
Good Morning,
We're delighted to hear that we were able to respond to your request and resolve your account management issue quickly and efficiently. Thank you for sharing your positive feedback!
Many thanks
Rebecca
Customer Experience Team
Top customer service.
Re Talk-talk, Everything about the enquiry was dealt with easily and professionally, transfer between depts. was fluid and all queries were delt with quickly.
19 August 2026
Reply from TalkTalk Business
Good Afternoon Dave,
We're so pleased to hear that your enquiry was handled with ease and professionalism! It's wonderful to know that transfers between departments were fluid and all your questions were answered quickly. Thank you for sharing your positive experience.
Many thanks
Rebecca
Customer Experience Team
I appreciate your immediate response…
I appreciate your immediate response Thanks
Mohan
18 August 2026
Reply from TalkTalk Business
Good Morning Mohan,
We are glad our prompt response was helpful. We appreciate your feedback.
Many thanks
Rebecca
Customer Experience Team
I have had ongoing issues for months…
I have had ongoing issues for months with my internet for my business. I phoned Talk Talk and asked for a new router as ours was 9 years old. After some speaking they agreed to send a new one without having to pay the £75 they were trying to charge me for it. It arrived and when plugged in the wifi did not work. I then phoned again and an engineer was sent out. They confirmed that the new router was faulty. They said a new router needed to be sent out with an engineer. I phoned again and an engineer came out again with no router and all he did was confirm again that the router was faulty. I phoned again and they said a new router would be sent out again within 24-48 hours. That was 6 days ago and no router has arrived. I phoned again and they said there was an internal issue and the router has not been sent yet. I then said I want to cancel because I am paying for a service I am not receiving. I was told I can cancel for £124 as I renewed my contract, I do not remember renewing it and they cannot tell me when this happened. I am now being told that I can't leave without paying yet I have had no service for my business for 3 weeks so I am paying for nothing. I also asked to speak to a manager and was told I cannot and that one will phone me back. They have told me they do not know when this will be resolved and that they do not know if any credit will be given either. Basically they have trapped me in a contract without my knowledge and are charging me for a service I am not receiving!! Awful!! Do not use Talk Talk Business
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Lorraine,
We are truly sorry to hear about the ongoing internet issues your business has experienced and the significant frustration this has caused. We understand how critical a reliable internet connection is for your operations and deeply regret the repeated service failures and the inconvenience with the router replacements. We also apologize for the confusion and distress regarding your contract renewal and the cancellation fee.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
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