To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
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Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
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I have had ongoing issues for months…
I have had ongoing issues for months with my internet for my business. I phoned Talk Talk and asked for a new router as ours was 9 years old. After some speaking they agreed to send a new one without having to pay the £75 they were trying to charge me for it. It arrived and when plugged in the wifi did not work. I then phoned again and an engineer was sent out. They confirmed that the new router was faulty. They said a new router needed to be sent out with an engineer. I phoned again and an engineer came out again with no router and all he did was confirm again that the router was faulty. I phoned again and they said a new router would be sent out again within 24-48 hours. That was 6 days ago and no router has arrived. I phoned again and they said there was an internal issue and the router has not been sent yet. I then said I want to cancel because I am paying for a service I am not receiving. I was told I can cancel for £124 as I renewed my contract, I do not remember renewing it and they cannot tell me when this happened. I am now being told that I can't leave without paying yet I have had no service for my business for 3 weeks so I am paying for nothing. I also asked to speak to a manager and was told I cannot and that one will phone me back. They have told me they do not know when this will be resolved and that they do not know if any credit will be given either. Basically they have trapped me in a contract without my knowledge and are charging me for a service I am not receiving!! Awful!! Do not use Talk Talk Business
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Lorraine,
We are truly sorry to hear about the ongoing internet issues your business has experienced and the significant frustration this has caused. We understand how critical a reliable internet connection is for your operations and deeply regret the repeated service failures and the inconvenience with the router replacements. We also apologize for the confusion and distress regarding your contract renewal and the cancellation fee.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Excellent communication.
Excellent communication.
Lucy was fantastic. She consistently followed through on her commitments, was always willing to help, and kept us informed throughout by phone or email.
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Michael,
We are so pleased to hear about your positive experience and that Lucy was fantastic. It's wonderful to know that we consistently followed through on commitments and kept you informed throughout the process. We appreciate you sharing your feedback!
Many thanks
Rebecca
Customer Experience Team
Really helpful staff in Mumbai
Really helpful staff in Mumbai. I spoke to Afzal to complain about the very bad internet site the company had and how I was unable to download my invoices. He was very helpful in guiding me through each stage. The man is an asset to the company!
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Zain,
We are truly delighted to hear about your positive interaction with Afzal. It is wonderful to know that we were able to assist you effectively with the website and invoice download process. We appreciate you sharing your experience and highlighting the helpfulness of our staff.
Many thanks
Rebecca
Customer Experience Team
I’m internet was down 2 weeks and usman…
I’m internet was down 2 weeks and usman helped me with my connection up and running. Thank you usman
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Sathurthiya,
We are so glad to hear that Usman was able to help get your internet connection back up and running. We appreciate you sharing your positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Easy Communication
Abubakar sorted the problem that the previous lady couldn't, it was very easy to follow
18 August 2026
Reply from TalkTalk Business
Good Morning E Mason ,
We are so pleased to hear that Abubakar was able to resolve the issue for you efficiently and that you found the solution easy to follow. Thank you for your positive feedback.
Many thanks
Rebecca
Customer Experience Team
Your representative very good - Mr Saidul Alam was…
Your representative- Mr Saidul Alam was very nice and useful!
Jacob
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Jacob,
We are so glad to hear that Saidul provided you with such a positive and helpful experience. Thank you for sharing your kind feedback!
With thanks,
Rebecca
Customer Experience Team
Bad after service
We had previously been with Talk Talk for a number of years, with maybe a few hiccups, but nothing serious.
We were unable to stay with Talk Talk for the digital switchover, and left them in October 2025. We have, since then, been "invoiced" for the return of the router - which I have sent proof three times to them that they have had it back. We have been over charged as well. All I get from them is that the situation is being resolved, and that I have to be patient. This is nearly ten months ago. How much patience must I have?? I have today been corresponding with yet another employee. They have now said I still owe the router charge even though I have emails to say the matter is now closed. Don't bother trying to talk to anyone with intelligence there because you get nowhere. Frustrated isn't even close to what I feel
As an added note. Today is 1st September. I put my details down as requested by email and have not heard anything since. Am I being too eager to get this finalised, and maybe not given Talk Talk enough time to investigate? Time will tell
18 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Karen,
We are truly sorry to hear about the ongoing frustration and the difficulties you've experienced with the router return and the overcharging. We understand how incredibly frustrating it must be to be dealing with this for nearly ten months, especially after providing proof multiple times.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
I had a very difficult time setting…
I had a very difficult time setting this new router, which took me 3 days to sort it out. I was a total despair, no talk talk technical engineers were able to help me. Just because Shubham stepped in and guided me patently. I have been using the talk talk broadband for many many years and had no problem in setting up before. I have never ever had such a difficult time setting it up like this. Awful experience. But I am very grateful to Shubham. Thank you so much.
14 August 2026
Reply from TalkTalk Business
Good Morning Hiroyo,
We are truly sorry to hear about the difficult experience you had setting up your new router. We understand how frustrating it can be when technical issues arise, especially after being a loyal customer for so many years without prior problems. We are glad that one of our team members was able to assist you in resolving the issue. We appreciate you bringing this to our attention.
With thanks,
Rebecca
Customer Experience Team
she name is Kulsum
she name is Kulsum, she is very helpful for me when I was call
17 August 2026
Unprompted review
Reply from TalkTalk Business
Good Moring Selvan,
We are so pleased to hear that Kulsum provided you with such helpful assistance when you called. Thank you for sharing your positive experience.
With thanks,
Rebecca
Customer Experience Team
Abubakar was very helpful and…
Abubakar was very helpful and professional.
17 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Zija,
We are so pleased to hear that you had such a positive experience with Abubakar. Thank you for sharing your kind feedback.
With thanks,
Rebecca
Customer Experience Team
Rang with a tech query and Afzal was…
Rang with a tech query and Afzal was most helpful. Resolved my query in minutes.
Pleasure to deal with
17 August 2026
Reply from TalkTalk Business
Good Morning Telcom Wholesale Ltd,
We are so pleased to hear that your technical query was resolved quickly and efficiently by Afzal. We appreciate your kind words about the helpful service you received.
With thanks,
Rebecca
Customer Experience Team
Spoke to saldul Alam at talk talk…
Spoke to saldul Alam at talk talk today, fabulous customer service, such a lovely calm manor on the telephone. So helpful and friendly. Managed to get me a really good renewal price and discount. Thank you saldul, you are a credit to talk talk.
17 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Joanna,
We're so pleased to hear about your excellent experience with Saidul! It's wonderful to know that their calm and helpful approach made such a positive difference and that you received a great renewal price. We truly appreciate you sharing your feedback.
With thanks,
Rebecca
Customer Experience Team
Sohina was very helpfull and ran…
Sohina was very helpfull and ran through the problems we had thoroughly
13 August 2026
Reply from TalkTalk Business
Good Afternoon Kevin,
We're so pleased Sohina could assist you. Thank you for your kind words and for sharing your positive experience with us. We are really pleased that the service you received was worthy of a 5-star review.
Many thanks
Rebecca
Customer Experience Team
Hard work talking to customer services.
10 August 2026
Reply from TalkTalk Business
Good Afternoon Mr Lugg,
We appreciate you sharing your experience. We are actively working to improve our customer service interactions.
Many thanks
Rebecca
Customer Experience Team
Was resolved very quickly
Was resolved very quickly. Kept uptodate throughout. Impressed.
13 August 2026
Reply from TalkTalk Business
Good Afternoon Anne,
We are so pleased to hear that your issue was resolved quickly and that you were kept informed throughout the process. Your positive feedback is greatly appreciated.
Many thanks
Rebecca
Customer Experience Team
Clear instructions to resolve my issue.
15 August 2026
Reply from TalkTalk Business
Good Afternoon DM,
We're so glad our instructions helped you resolve your issue! Thank you for your kind feedback.
Many thanks
Rebecca
Customer Experience Team
Fast and prompt
15 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Michael,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Lost connection
Spoke to a very pleasant chap called Amaan. Checked all issues that could contribute to my loss of internet. Identified the router. Expect a replacement in next few days. Luckily i have an old working unit. Could have been without internet for a week if i hadnt a spare available.
15 August 2026
Reply from TalkTalk Business
Good Afternoon M Pringle,
We're glad to hear Amaan could identify the issue and that a replacement is on its way. We appreciate you sharing your experience and are pleased you had a temporary solution readily available.
Many thanks
Rebecca
Customer Experience Team
Thank you!
Abhin was very helpful and fully resolved my case. He emailed me promptly and even phoned me to make sure all was ok. Well done! I was glad as persons I phoned did not understand my problem.
14 August 2026
Reply from TalkTalk Business
Good Afternoon,
We're so glad to hear Abhin provided such excellent support and fully resolved your case. We appreciate you sharing your positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Great experience and solved all issues…
Great experience and solved all issues in a short time frame.
14 August 2026
Reply from TalkTalk Business
Good Morning Mat,
We are delighted to hear you had such a great experience and that we were able to resolve everything so quickly for you. Thank you for your positive feedback.
Many thanks
Rebecca
Customer Experience Team
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