To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
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Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
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Extremely poor customer service
Extremely poor customer service. Not taking time to understand the issue and take ownership of an error.
Now being invoiced on a 15 year or so CREDIT account and ignoring our existing direct debit account.
Not suitable for business
28 August 2026
Reply from TalkTalk Business
Good Morning Nial,
Firstly, please accept our sincerest of apologies for the issues you have been experiencing in relation to the customer service and the billing discrepancy. We understand how concerning it is to be invoiced incorrectly, especially with a long-standing account. We are committed to investigating this matter thoroughly to understand what went wrong and prevent similar issues.
Many thanks
Rebecca
Customer Experience Team
Saidul Alam – Absolutely Brilliant!
I cannot thank Saidul Alam from TalkTalk’s Small Business Retentions team enough.
After a very frustrating experience with several other TalkTalk advisors, I was honestly losing confidence that my issues would ever be resolved. Then I spoke to Saidul, and everything changed.
He was professional, polite, knowledgeable and incredibly helpful. He responded promptly, answered every question, explained everything clearly and genuinely took ownership of the situation. He went above and beyond to help me and made what had been a very stressful experience so much easier.
Saidul completely turned my experience around and restored my confidence in TalkTalk. He is a real credit to the company and exactly the kind of person you want dealing with customers.
Thank you, Saidul — you were absolutely brilliant!
28 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon,
We are truly delighted to read your wonderful feedback regarding your recent experience with Saidul. It is incredibly rewarding to know that we were able to turn your experience around and restore your confidence in our services. We always aim to provide professional, knowledgeable, and helpful support, and we are so pleased that our team member exemplified these qualities. We appreciate you taking the time to share your positive comments, and we are glad we could make a stressful situation much easier for you.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Bing,
We are so pleased to hear that we were able to resolve your problem so quickly. Thank you for your wonderful 5-star review!
Many thanks
Rebecca
Customer Experience Team
Saidul Alam was super helpful
Saidul Alam was super helpful in arranging our Talk Talk broadband contract renewals.
27 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Francis,
We are so pleased to hear about the excellent assistance you received with your broadband contract renewals from Saidul. We truly appreciate your positive feedback regarding the support provided.
Many thanks
Rebecca
Customer Experience Team
ARO and TalkTalk Business merge to form…
ARO and TalkTalk Business merge to form £200m UK technology services powerhouse
The transaction creates a scaled UK technology provider serving more than 70,000 organisations, with ambitions to accelerate investment in cloud, cybersecurity, connectivity and managed services
14 August 2026
ARO and TalkTalk Business have agreed to merge, creating a combined business with around £200m in revenue, 650 employees and more than 70,000 organisations across the UK.
The deal combines CRN Top VAR 2025 entrant ARO, which ranked 40th in the 2025 list of the UK's largest resellers, with connectivity and communications provider TalkTalk Business.
It combines Liverpool-based ARO's capabilities in cloud, cybersecurity and managed IT services with TalkTalk Business's established expertise in connectivity, networking and communications.
The companies said the combined organisation will have greater scale and resources to accelerate investment in technology, service delivery and innovation while helping customers navigate increasingly complex digital transformation challenges.
For ARO, the deal expands its reach through a larger organisation with enhanced capabilities and increased investment capacity. For TalkTalk Business, it marks another step in its move towards becoming a managed technology services provider following its separation from TalkTalk Group and its recent acquisition of Planet IT.
27 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Pete,
We appreciate you sharing this information regarding the merger of ARO and TalkTalk Business. We understand your neutral sentiment towards this development. We are committed to ensuring a seamless transition and enhancing our services for all our valued customers. We are excited about the expanded capabilities and resources this merger brings, which will allow us to better serve the evolving needs of organizations across the UK.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
YOU ANSWERED MY PHONE CALL QUICKLY AND…
YOU ANSWERED MY PHONE CALL QUICKLY AND FIXED THE PROBLEM
27 August 2026
Reply from TalkTalk Business
Good Afternoon David,
We're so glad we could assist you promptly and resolve the issue. Thank you for sharing your positive feedback with us.
With thanks,
Rebecca
Customer Experience Team
Very helpful engineer.vnew router on…
Very helpful engineer.vnew router on its way
Thank you
27 August 2026
Reply from TalkTalk Business
Good Afternoon J Hunter,
We're so glad to hear our engineer was helpful and that a new router is on its way. Thank you for your kind words!
With thanks,
Rebecca
Customer Experience Team
Very efficient and we were able to…
Very efficient and we were able to understand the answer to our query ,thankyou .
27 August 2026
Reply from TalkTalk Business
Good Afternoon Ms JanIbison,
We're so glad to hear that we were able to provide a clear and efficient answer to your question. Thank you for taking the time to share your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that you experienced such quick response times and great customer service. Thank you for sharing your positive feedback with us!
With thanks,
Rebecca
Customer Experience Team
Shubham was most helpful and reassuring…
Shubham was most helpful and reassuring in sorting out my internet and landline breakdown. He was very patient and polite and made sure that my problem was solved successfully. Many thanks Shubham. Dominique
26 August 2026
Reply from TalkTalk Business
Good Morning Dominique,
We're so glad to hear Shubham provided such helpful and reassuring assistance with your internet and landline breakdown. We appreciate you sharing your positive experience!
With thanks,
Rebecca
Customer Experience Team
Rubbish company
Rubbish company
My business landlines is not working for 4 days. I lost nearly 1000£ i couldn't take orders. They didn't help me. Imagine whan company they haven't team to fix your problem. Definitely i will change my provider
24 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Ali,
We are truly sorry to hear about the significant disruption to your business due to the landline issue and the financial loss you've experienced. We understand your frustration and disappointment with the lack of resolution.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Problem solved at last
26 August 2026
Reply from TalkTalk Business
Good Morning David,
We're so glad we could help resolve your problem. We appreciate your positive feedback!
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Sharon was very helpful and resolved my…
Sharon was very helpful and resolved my issue with speed.
26 August 2026
Reply from TalkTalk Business
Good Morning,
It's wonderful to hear that your issue was resolved by Sharon with speed and efficiency. We are delighted to know you had such a positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Abbas,
We're so glad you found our service clear and straightforward! We truly appreciate your positive feedback.
Many thanks
Rebecca
Customer Experience Team
The content and information provided by…
The content and information provided by siadul alam was both useful and informative giving me confidence in the deal.
25 August 2026
Reply from TalkTalk Business
Good Morning Mike,
We're so glad to hear that the information provided from Saidul was useful and informative, giving you confidence in the deal. We appreciate your positive feedback!
Many thanks
Rebecca
Customer Experience Team
The representative was helpful. TalkTalk Business was not.
Summary: If you require NOthing from your business ISP TalkTalk Business is for you.
The representative was helpful. Customer service is fine.
TalkTalk Business is not so much.
The email was never working properly and then it disappeared. My accounts, where are they?
The portal to manage the account was not working. The user interface was non intuitive.
I had to register with the new platforms TalkTalk migrated to and none worked well.
Right now 25/08/2026 I should be able to see the cases in my portal and I don't. "My Services" nothing, "My Cases" nothing, "Invoices" nothing. NOthing I am checking right now.
Prices increase, the speeds do not, neither is a quality of service.
To top it off 30 day lead time to cancel. Laughable.
25 July 2026
Reply from TalkTalk Business
Good Morning,
We sincerely apologize for the incredibly frustrating experience you've had with our services, particularly with the email, account management portal, and the lack of visibility for your cases and invoices. We understand your disappointment regarding the price increases without corresponding improvements in speed or quality of service. We would be happy to investigate these issues further for you.
Many thanks
Rebecca
Customer Experience Team
Still having the same billing and system problems after two years
UPDATE FOR TALKTALK BUSINESS:I see your request and want to send my details to your customer experience team, but your official Trustpilot "Information Request" link has expired and is locked. Please log into your Trustpilot portal and click "Request Information" on my review one more time. This will generate a fresh secure link so I can safely send you my account number and contact number without publishing them to the public. Thank you!
My experience with TalkTalk Business has been very frustrating, particularly because I have now experienced essentially the same problem twice.
Around two years ago, I renewed my contract and TalkTalk Business overcharged me for several months. The amount charged was different each month, and despite contacting customer service several times, I was repeatedly told that the issue would be passed to the relevant department and that I would receive a refund.
More than a month later, nothing had happened. I eventually had to call the complaints line, where a manager reviewed the case and managed to resolve it within two days. So the problem could be solved, but only after I escalated it to a complaint.
Fast forward two years and I renewed my contract again. Unfortunately, TalkTalk Business is once again charging me the old contract amount instead of the renewed amount.
I raised a case through their "new" MyAccount system. I received an email confirming that the case had been created, but the case does not appear in MyCases. In fact, My Orders, My Services and My Cases show no useful records at all. The only section where I can see anything is Invoices, and those invoices are still charging me the old contract amount.
I contacted online support and, to their credit, the agent was polite and was able to locate the case internally. I was told:
"your renewed contract is yet to be updated on your account"
and that the case had been escalated to the relevant department.
This raises another concern. If the support team can see my case internally, why can't I see it in MyCases? What is the point of a customer portal where the customer cannot see their own orders, services or support cases?
I also asked when the "new" system would be fully functional. I was told that the technical team is working to fix issues caused by the migration to the new system, but that there is "no specific timeline" for when this will be fixed.
Although the support staff I have spoken to have generally been polite, I increasingly get the impression that frontline customer service is not sufficiently equipped to actually resolve these kinds of problems. They can identify an issue and escalate it, but there seems to be little ownership and no clear timeframe for resolution.
What makes this particularly disappointing is that this is not a new problem for me. I experienced almost exactly the same billing problem after renewing my contract two years ago. Two years later, after another contract renewal, I am experiencing another billing problem and another escalation.
Customers should not have to repeatedly contact support, wait more than a month, and potentially escalate to a complaints team just to get a contract and billing issue corrected.
After two years, I would expect a much more reliable billing system, a properly functioning customer portal, and a support process where someone actually takes ownership of the problem and gets it resolved.
21 August 2026
Unprompted review
Reply from TalkTalk Business
--Updated 01/09/2026--
Good Afternoon William,
Unfortunately, as you did not reply to the request for information within the provided 3-day grace period by Trustpilot the initial request has expired. Trustpilot, does not currently allow us to re-request information for the same review once the 3-day period has passed.
I would suggest you email our Customer Services Team on customerservices@talktalk.business, and refer to your Trustpilot review along with providing your account details and any relevant cases you wish us to review in relation to your experience. The team will pick us and have this escalated to our Customer Experience Team to support further.
With thanks,
Rebecca
Customer Experience Team
---------------------
Good Morning William,
We appreciate you taking the time to share your detailed feedback regarding your recent contract renewal and the recurring billing issues you've encountered. We sincerely regret that you are experiencing a similar problem to one you faced previously. It is clear that the repeated overcharging and the difficulties with our customer portal have caused significant frustration, and we understand your disappointment with the lack of a timely resolution and clear ownership of these concerns.
We acknowledge your observations about our support team's ability to escalate issues but not always resolve them directly, and we are actively working to empower our frontline staff further. Your comments about the functionality of our "new" MyAccount system, particularly the inability to view your cases, orders, and services, are also very important to us. We recognize the inconvenience this causes and are committed to improving the user experience and the transparency of our portal.
We are reviewing our internal processes to ensure that contract renewals are handled more smoothly and that billing accuracy is maintained consistently.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Shildon Community Bus,
We are so pleased to hear you had such a positive experience and found our team member to be very helpful. Thank you for your kind feedback!
Many thanks
Rebecca
Customer Experience Team
Amaan provided an excellent and polite…
Amaan provided an excellent and polite response to my queries Tuesday, 25/8/2026
25 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Corbally,
We are so pleased to hear that Amaan provided such an excellent and polite response to your queries. Thank you for taking the time to share your positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Our shop Internet was not working…
Our shop Internet was not working properly from last 2 months so we called Talk Talk and there was a person by name of Abu Bakr.
He was really helpful and friendly within 5 minutes he fix our internet problem
Thank you so much Abu Bakr.
24 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Khaled,
We are so pleased to hear that Abu was able to resolve your internet issue quickly and efficiently. It's wonderful to know that you had such a positive experience with our service. Thank you for sharing your kind words.
With thanks,
Rebecca
Customer Experience Team
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