To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lack of action by customer service again
30 days on and still battling to cancel a line and get a refund, even though i was told it would be cancelled and cn issued. Customer service raise cases then close them without resolution (this has happened numerous times). So the title customer service is a misnomer.
NEVER DEAL WITH THIS COMPANY THEY ARE A NIGHTMARE
All info requested has been sent to talktalk customer services
2 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon BD,
Please accept our sincerest apologies for the ongoing difficulties you've experienced with cancelling a line and obtaining a refund. We understand how frustrating it is when cases are closed without resolution.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Shamaila was very helpful
Shamaila was very helpful, polite and resolved my query in one call that other advisors failed to fix over multiple calls.
1 September 2026
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that your query was resolved efficiently and that Shamaila provided such helpful and polite service. Thank you for your kind words!
With thanks,
Rebecca
Customer Experience Team
Perumal was great and very helpful
Perumal was great and very helpful, meanwhile other people at customer support couldn’t help me, he did everything great!
1 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Spyro ,
We are so pleased to hear about your positive experience with Perumal. We appreciate your kind words and are glad they were able to provide excellent assistance.
With thanks,
Rebecca
Customer Experience Team
Very good and helpful
1 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Chris,
We are so pleased to hear that you found our service to be very good and helpful. Your kind words are greatly appreciated.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Zakia,
We are so pleased to hear that everything is sorted for you now and that you found our assistance helpful and thorough. Your positive feedback is greatly appreciated.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Chris,
We are really pleased that the service you received was very good and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Very patient and helpful.
31 August 2026
Reply from TalkTalk Business
Good Afternoon Wendy,
We are so happy to hear that you found our team to be patient and helpful. Thank you for your wonderful feedback and the 5-star rating!
Many thanks
Rebecca
Customer Experience Team
Very Frustrating
We never get sent invoices no matter how many times we speak to someone who promises they'll sort it for next time. It's been a couple of years at this point having the same conversation every month. It should be such a simple thing to fix but they just can't seem to do it. The Agents are nice enough, it must be there systems but then they ask for a nice review for sending us the invoice...
27 August 2026
Reply from TalkTalk Business
Good Afternoon,
We appreciate you taking the time to share your feedback regarding the invoices. We understand your frustration with this ongoing issue and the repeated conversations. We are actively reviewing our internal processes to ensure that this is resolved promptly for you and all our customers.
We are committed to improving our systems to prevent such occurrences in the future.
Many thanks
Rebecca
Customer Experience Team
Good feedback through each step.
1 September 2026
Reply from TalkTalk Business
Good Afternoon Dave,
We're glad to hear our communication was helpful throughout the process. Hopefully next time we will be able to make this experience 5* worthy.
Many thanks
Rebecca
Customer Experience Team
TalkTalk fault reporting was great.
There was little waiting time for the call to be picked up. I appreciate the knowledgeable and helpful attitude of the call handler in resolving my problems by referral to Openreach.
Unfortunately, it took Openreach several visits to resolve the problems.
31 August 2026
Reply from TalkTalk Business
Good Morning John,
We're so glad to hear our call handler provided knowledgeable and helpful assistance, leading to a quick initial response. We understand that the subsequent resolution with Openreach took longer than ideal, and we appreciate you bringing this to our attention. Your feedback is valuable as we continuously work to improve our processes.
Many thanks
Rebecca
Customer Experience Team
Very helpful online chat support, but the fault is taking too long
I’ve had to contact TalkTalk Business a few times recently because of a fault with our business landline, and I have to say the online chat service has been very useful. The advisers have generally responded quickly, been helpful and actually taken the time to look into the problem rather than just giving standard answers.
A big thank you to Mushtaq, Vijaya and Amaan.
Mushtaq helped me on two separate occasions. He first arranged an Openreach engineer appointment and even checked for an earlier slot for me. When the engineer later didn’t turn up, he checked the case again and explained that the wider fault was caused by copper theft affecting nearly 6,000 users in the area.
Vijaya helped with the initial fault checks, confirmed there was a network issue and arranged for calls to be diverted to my mobile while the landline was down.
Amaan then helped when the call diversion itself wasn’t working properly. He found that the wrong mobile number had been entered previously and corrected it for me.
Overall, I’m very happy with the support I’ve received through the TalkTalk Business chat. The staff have been helpful and responsive.
The only frustrating part is how long the actual network fault is taking to resolve. Our business phone is important for taking customer calls, so even though the call diversion helps, the issue is still affecting the way we work. I was also advised that service credit only applies if the fault continues beyond 10 working days, which feels like quite a long time for a business service.
Hopefully the network issue can be resolved soon.
28 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Raymond,
We truly appreciate you taking the time to share your positive experience with Mushtaq, Vijaya and Amaan. We are glad to hear that our team members were helpful and responsive in assisting you with your business landline fault. We understand your frustration regarding the extended resolution time for the network issue, especially given the importance of your business phone. We are actively working to resolve the network fault as quickly as possible. We also acknowledge your feedback about the service credit policy. Your insights are valuable as we continuously strive to improve our services.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Goof Morning,
We are pleased that we could arrange an engineer's visit so promptly for you.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Mike,
We're so glad you found good value with us! We appreciate your positive feedback.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Chelle,
We're so pleased to hear that we were able to help and resolve your issue quickly. Thank you for your positive feedback.
Many thanks
Rebecca
Customer Experience Team
Extremely poor customer service
Extremely poor customer service. Not taking time to understand the issue and take ownership of an error.
Now being invoiced on a 15 year or so CREDIT account and ignoring our existing direct debit account.
Not suitable for business
28 August 2026
Reply from TalkTalk Business
Good Morning Nial,
Firstly, please accept our sincerest of apologies for the issues you have been experiencing in relation to the customer service and the billing discrepancy. We understand how concerning it is to be invoiced incorrectly, especially with a long-standing account. We are committed to investigating this matter thoroughly to understand what went wrong and prevent similar issues.
Many thanks
Rebecca
Customer Experience Team
Saidul Alam – Absolutely Brilliant!
I cannot thank Saidul Alam from TalkTalk’s Small Business Retentions team enough.
After a very frustrating experience with several other TalkTalk advisors, I was honestly losing confidence that my issues would ever be resolved. Then I spoke to Saidul, and everything changed.
He was professional, polite, knowledgeable and incredibly helpful. He responded promptly, answered every question, explained everything clearly and genuinely took ownership of the situation. He went above and beyond to help me and made what had been a very stressful experience so much easier.
Saidul completely turned my experience around and restored my confidence in TalkTalk. He is a real credit to the company and exactly the kind of person you want dealing with customers.
Thank you, Saidul — you were absolutely brilliant!
28 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon,
We are truly delighted to read your wonderful feedback regarding your recent experience with Saidul. It is incredibly rewarding to know that we were able to turn your experience around and restore your confidence in our services. We always aim to provide professional, knowledgeable, and helpful support, and we are so pleased that our team member exemplified these qualities. We appreciate you taking the time to share your positive comments, and we are glad we could make a stressful situation much easier for you.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Bing,
We are so pleased to hear that we were able to resolve your problem so quickly. Thank you for your wonderful 5-star review!
Many thanks
Rebecca
Customer Experience Team
Saidul Alam was super helpful
Saidul Alam was super helpful in arranging our Talk Talk broadband contract renewals.
27 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Francis,
We are so pleased to hear about the excellent assistance you received with your broadband contract renewals from Saidul. We truly appreciate your positive feedback regarding the support provided.
Many thanks
Rebecca
Customer Experience Team
ARO and TalkTalk Business merge to form…
ARO and TalkTalk Business merge to form £200m UK technology services powerhouse
The transaction creates a scaled UK technology provider serving more than 70,000 organisations, with ambitions to accelerate investment in cloud, cybersecurity, connectivity and managed services
14 August 2026
ARO and TalkTalk Business have agreed to merge, creating a combined business with around £200m in revenue, 650 employees and more than 70,000 organisations across the UK.
The deal combines CRN Top VAR 2025 entrant ARO, which ranked 40th in the 2025 list of the UK's largest resellers, with connectivity and communications provider TalkTalk Business.
It combines Liverpool-based ARO's capabilities in cloud, cybersecurity and managed IT services with TalkTalk Business's established expertise in connectivity, networking and communications.
The companies said the combined organisation will have greater scale and resources to accelerate investment in technology, service delivery and innovation while helping customers navigate increasingly complex digital transformation challenges.
For ARO, the deal expands its reach through a larger organisation with enhanced capabilities and increased investment capacity. For TalkTalk Business, it marks another step in its move towards becoming a managed technology services provider following its separation from TalkTalk Group and its recent acquisition of Planet IT.
27 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Pete,
We appreciate you sharing this information regarding the merger of ARO and TalkTalk Business. We understand your neutral sentiment towards this development. We are committed to ensuring a seamless transition and enhancing our services for all our valued customers. We are excited about the expanded capabilities and resources this merger brings, which will allow us to better serve the evolving needs of organizations across the UK.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
YOU ANSWERED MY PHONE CALL QUICKLY AND…
YOU ANSWERED MY PHONE CALL QUICKLY AND FIXED THE PROBLEM
27 August 2026
Reply from TalkTalk Business
Good Afternoon David,
We're so glad we could assist you promptly and resolve the issue. Thank you for sharing your positive feedback with us.
With thanks,
Rebecca
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.