I have ordered from a restaurant, the money was taken from my account and the order was placed. After 30 minutes I asked in the bot what happened to my order and the bot told me that the restaurant di... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful. Couldn't even order. The site and the app show that there are 12 restaurants from which we can make orders from and that deliver to our city - Bankya, and yet, when we make the order, it says... See more
Company replied
The worst app for food delivery. You pay with card but your order never get's reviewed by the restaurant. So you end up giving your money to takeaway without any support to even refund it as they... See more
Company replied
Customer service is terrible, the interaction with clients is not up to par. Consultants cannot write in proper Bulgarian, making basic mistakes. Time to reply to a client is way to long. There is so... See more
1.2
Bad
239 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
So long delivery ….
4 September 2022
Slow delivery.
22 August 2022
If there was an option for no stars
If there was an option for no stars, I would leave that. Delivered to wrong address, again. No refund, no apology, no options. Worst service ever, don't waste your money
14 August 2022
Unprompted review
We never received our order!!!
We never received our order!!!! Called several time but didn’t help. They had no idea where our order was. What a shame!!!!
25 July 2022
Unprompted review
Excellent service
15 July 2022
Awful
Awful, awful service. After I ordered, paid, tipped and waited for 45 minutes my order was canceled. I got an email, not even a call, nor explanation why this happened.
13 July 2022
Unprompted review
Terrible and unethical service
Terrible service. I ordered food from a local restaurant. An hour after they accepted the order, the restaurant cancelled my order. It was now so late most other options were closed.
I was of course not happy with this and wrote a review about the restaurant's service on Takeaway.com to warn other users not to fall in to the same trap.
Takeaway.com removed the revieew of my experience the next day. So their reviews are definitely not to be trusted. The review was an actual experience with that restaurant.
When I complained to takeaway.com about them censoring the review of my experience, their solution was to delete my account.
8 July 2022
Unprompted review
Everything is perfect!
6 July 2022
Very bad!
Very bad!! Very simple order, waited more than two hours! Good reviews are probably fake i don't know howthis restaurant is even functioning! Super impolite when they are obviously mistaken
3 July 2022
Unprompted review
Easy to use app
Easy to use app. Very easy to find where is the ordered food and also easy to pay it. Some very nice restaurants are there. I don't like only that the tip is not of use for the person who delivers the food. But it's a matter of organisation, not of app.
29 June 2022
excellent food
excellent food, delivery time was set for 1hour, food came in 30 minutes. Impressive!
27 June 2022
Great easy and effortless
27 June 2022
Very fast delivery and easy to order in…
Very fast delivery and easy to order in web sait
26 June 2022
Super fast and really polite!
I am supper happy with using the app. It has both the pickup and the delivery options which is quite nice. The delivery guy was really polite and arrived fast enough so that the food was still hot.
25 June 2022
There is no customer support at all
There is no customer support at all, trying to connect with someone at TakeAway for a problem about my delivery. There is NO ONE anywhere in TakeAway, i can NOT send a message at the customer support section, because it is not working.
24 June 2022
Unprompted review
There is no customer support at all
There is no customer support at all, trying to connect with someone at TakeAway for a problem about my delivery. There is NO ONE anywhere in TakeAway, i can NOT send a message at the customer support section, because it is not working, and they send u back a message that they will call me, they never call me, i still waiting for my food 2:30 hours already, and i know nothing about what is going on.
28 May 2022
Unprompted review
Hestburger Varna
Hestburger Varna, Bulgaria delivered frozen food (6 downut) to my address today order R3XWR2
I see lots of comments from customers and your company should have at least quality control, because Takeaway takes my money.
22 May 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.