takeaway.com/bg Reviews 

Order #RZGECX
The delivery guy was rude and did not give me 4 leva change. I was going to give him a tip, but like this I basicly tip himself, even though I have paid already 4 leva for the delivery fee. So basicly 22 leva bill Cost me 8 leva to get delivered to me. outrageous attitude

30-55 minute delivery time, currently waiting 1:30 hours, will update when and if we get any food.
End up arriving after another 10 minutes. Didn't apologize.

It is not possible takeaway to have estimated time for the order 20-30 minutes and I am waiting for 1 hour. I will never use that company.

i love the food but ive been told by an employee that i cannot tip them because they could get sanctioned. i believe that is totally unacceptable because they work under terrible conditions (warmth from doner machine etc.) and even though that is a factor, their customer service is amazing no matter what. Letting them have the tips could only ever be a stimulant.

Meaningless customer care.

Made a mistake during the order. I called the restaurant and they asked me to call takeaway, as they cannot change anything on your order. Takeaway does not provide you with a phone number, only chat. The chat operator told me nothing can be done. I contacted them 2 minutes after placing the wrong order. If the order was direct with the restaurant, this would never happen. I have had other issues with takeaway and I will stop using they product as it does not provide you with any value.

Every time I order from them I have a problem. One time the deliver was absurd and wanted to “beat me”, because she didn’t know the address and the awfully helpful support didn’t do anything, instead asked me if i wanted to tell her to go to my apartment to give me my order, instead waiting outside the building. Brutal. Today i’ve tried to order from pizza Lab, but waited two f hours, when the delivery time was estimated to be 30 minutes. When the 30 minutes ended, new time has appeared. 15 minutes, than 16 minutes, than 18 and again…
I cancelled the order.
20 minutes later the courier arrived, obviously unstable. I don’t know if she was drugged or smth, but she was weird.

I ordered a dinner - 2 burgers with fries, and after of more than 1 hour of waiting, the guy from the restaurant called and told that the delivery guy couldn’t reach out to me, even more he had called me on the phone but nobody picked!!! There was not a single missed call from no delivery guy!!! Therefore, once again my order was sent to my address, and guess - the burgers (after 2 hours of waiting) tasted like s**t!!! Thanks again Takeaway and your partner Glovo for the best delivery “service” I’ve ever experienced!

P.S. I also decided to tip the delivery guy when I paid the order via card, how stupid of me 🙃

They messed up the first order and the second one came burned and inedible. Do not order from Aladdin foods, go elsewhere.

Today, I ordered food through the Takeaway BG app from a restaurant where I regularly order delivery. As usual, I paid with a card and provided my delivery address. After some time, I received a message in the app stating that the order had been delivered, even though it wasn't the case.

I contacted customer support and received a response acknowledging that there was indeed a delivery error and that the money would be refunded within 10 days. However, after 20 minutes, I received an email from Takeaway stating that it was my fault and that I should provide the correct address next time, and they will not refund my money. However, the address was entered correctly, and they have delivered to this address without any issues in the past.

if I continue to use this app, I will ONLY CHOOSE CASH as the payment method!

Avoid at all costs. They have a app that didn’t offer actual times and inaccurate times. You end up ordering from restaurants that are closed and have no customer service to complain to. I’m

The worst service ever.
We have waited 1 hour and 2 minutes before the delivery our food was cancelled.
We are 7 people with a pregnant woman.
Everything was prepaid .

Ordered "salmon sushi" in Takeaway->Sushi Store|Суши Стор,
got some plastic or rubber instead of fish with maionaze (in description was no maionaze)

I received a BJ from a takeaway employee. Fantastic. Look forward for a new experience with another great member of the company. I have vouchers.

The courier Rayna was in such a bad mood. It was able to be seen even from the street. She was not friendly on phone either.
There was no such a thing as „hello“, „thank you “, “goodbye. Just unfriendly speechless face. I am sorry that I paid for her tip in advance.

The driver "Ivan" takes my order. I'm close to the restaurant, but he takes my order and decide to go to another district? Who is responsible for this, who defines the route? My order is ready and in the car for 30 minutes.

Terrible company, pre-ordered 3 hours for a certain hour and they still came an hour late. Terrible customer support, better stay hungry then order from this website

The given vouchers for discount becausa of cancelled orders do not work if you want to pay cash (in order to avoid another cancellation for which you paid with your card already). That's a disgrace! The app need to update quickly if a restaurant is about to close and not accept your order in such cases

45min delay from an exact time of delivery... no one called to notify me of delay

The service is great!
I have had issues with some restaurants - forgotten food or mixed order. They always provide good compensation - a voucher and money return.
They respond fast to complains.
Good variety of restaurants.
Good order tracking
They have great bonus policies - stamps, points and games.
This is the only food ordering app that I use!