Tailored Life Solutions - Life Insurance  Reviews 

413
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely patient, helpful, and professional during every single conversation. Many people highlight that advisors take all the necessary time to answer questions thoroughly and ensure complete understanding. Consumers note that the customer service is truly outstanding, making the entire onboarding process wonderfully straightforward and stress-free. Reviewers appreciate receiving clear explanations and valuable guidance that genuinely help them choose the right insurance options for their needs. Individuals feel well supported and well informed from start to finish, highlighting a remarkably smooth and pleasant overall service journey.

What people talk about most

Staff

Customers had great satisfaction with the staff, consistently describing advisors as friendly, knowledgeable,... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for being... See more

Service

Consumers find service to be exceptionally satisfying, expressing great appreciation for the professional and... See more

User experience

Reviewers highlight great satisfaction with the user experience, expressing appreciation for staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing employee in Georgia Crage this company has. After receiving numerous calls, as we do, offering us better life insurance, and the fact I'd only signed up to another provider in June, Ge... See more

Rated 5 out of 5 stars

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everyth... See more

Rated 5 out of 5 stars

James (Jamie) is someone this company should be extremely proud of! He spent a lot of time putting together a policy that suits me and I’m extremely satisfied with his courteous manner and professiona... See more

Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient. If everyone you dealt with in varies companies , for varies reasons... See more


Company details

  1. Life Insurance Agency

Written by the company

We are a team of expert Protection Advisers with years of experience in the Financial Services industry. We specialise in finding our customers the most suitable policy to suit their specific needs. We offer advice on Life Insurance, Critical Illness Cover, Family Income Benefit, Whole of Life Plans and Income Protection. We offer these products from a range of the UK’s top providers to ensure you get the best suitable plans available. We strive to offer our customers the best experience by giving help and advice on all the relevant options. Our advisers will take the time to understand your circumstances before explaining and recommending a product and solution. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (972791).


Contact info

4.9

Excellent

TrustScore 5 out of 5

413 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(413)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Peace of mind

Lauren was very helpful and friendly. She was patient and knowledgeable. She understood my requirements and talked me through my options without any pressure. I feel satisfied with my choices which have given me great peace of mind.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

How they got my details?

Unfortunately I can't say good words about them, the call was great with Scarlett Welsh however just today with my mortgage advisor I discovered that they couldn't have my details from aviva as that would be criminal activity and GDPR breach. So I have no idea qhere did they get my details. Another issue is the fact that they never cancelled my family income policy with aviva wuich they susspose to as they talked me in to by this with vitality. So for two months I was double paying. Conclusion, never deal with these things over the phone and know your insurance company and all your policies. I made a mistake, they seemed to be legit, but they just tricked me to buy another insurance.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Good advice about life insurance made easy

Lauren Clark was brilliant today in providing advice and guidance with my life insurance.

It was a process made easy by how well I was informed of my options and I was impressed by the overall experience.

I would certainly recommend asking for Lauren if you are thinking of getting life insurance!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with a lovely advisor on the…

Spoke with a lovely advisor on the phone who was very helpful and made the experience as hassle free as possible.

After review of my answers given i was able to keep a similar policy for less than i was previously paying so very happy with the outcome in the end.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Brett Banham Protection Adviser


I had a very positive experience. Everything was explained clearly and in an easy-to-understand way. The staff were professional, helpful, and took the time to answer all my questions. I felt well informed and supported throughout the whole process. Highly recommended.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

They were incredibly helpful and explained everything in a clear, easy-to-understand way. I felt very satisfied and happy after the call. I would definitely recommend to others.

6 January 2026
Unprompted review

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