Swiftee Reviews

211

•

4.7

Courier and Delivery Service

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for being fast, efficient, and reliable, with many highlighting quick pickups and deliveries. The staff, especially the drivers, are frequently commended for their politeness, kindness, and helpfulness, often going above and beyond to ensure a smooth experience. The overall service and customer care are described as excellent, with clear communication, easy booking, and a professional approach from start to finish. However, some people mentioned issues with delivery times, experiencing delays or drivers not waiting for them, leading to packages being left exposed. A few customers also reported dissatisfaction with customer service when issues arose, and in some cases, deliveries resulted in damaged items.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the drivers for being patient,... See more

Staff

Users describe positive interactions with staff, frequently highlighting drivers as patient, helpful, and... See more

Service

Consumers find service to be positive, often describing it as quick, efficient, and reliable with excellent... See more

Customer service

Clients share positive opinions on customer service, with many describing it as superb, excellent, and... See more

Reviews shaping this summary

Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... See more

Company replied

Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)

You guys need to update the website so we can tip the drivers. I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my c... See more

Company replied

Good service as always. Appreciate the driver being patient with issues that came up and having to change the delivery address last minute - thank you!

Company details

Written by the company

Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.

Contact info

Grosvenor Way, E5, London, United Kingdom
0345 004 0980
hello@swiftee.co.uk
swiftee.co.uk

4.7

Excellent

211 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Nov 1, 2022

I keep coming back to Swiftee

I keep coming back to Swiftee.

I send parcels often and I always end up choosing Swiftee again and again as Swiftee now cover more of London, they are easy to use, quick and helpful.
They are customer focused and always try deliver for the customers needs, big or small.

1 November 2022

Unprompted review

Reply from Swiftee

Nov 1, 2022

Thank you! Indeed, our team are working hard to expand our service areas and achieve faster turnarounds right across London. Your feedback is highly appreciated 🥰
‍- Aimee, Customer Support

Nov 1, 2022

20 October 2022

Fantastic service. The best couriers to use in London.

23 February 2022

Unprompted review

Aug 3, 2021

Very reliable and quick!

Very reliable, quick and good customer service.

3 August 2021

Unprompted review

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