Swiftee Reviews 

211
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for being fast, efficient, and reliable, with many highlighting quick pickups and deliveries. The staff, especially the drivers, are frequently commended for their politeness, kindness, and helpfulness, often going above and beyond to ensure a smooth experience. The overall service and customer care are described as excellent, with clear communication, easy booking, and a professional approach from start to finish. However, some people mentioned issues with delivery times, experiencing delays or drivers not waiting for them, leading to packages being left exposed. A few customers also reported dissatisfaction with customer service when issues arose, and in some cases, deliveries resulted in damaged items.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the drivers for being patient,... See more

Staff

Users describe positive interactions with staff, frequently highlighting drivers as patient, helpful, and... See more

Service

Consumers find service to be positive, often describing it as quick, efficient, and reliable with excellent... See more

Customer service

Clients share positive opinions on customer service, with many describing it as superb, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... See more

Company replied

Rated 5 out of 5 stars

Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)

Rated 5 out of 5 stars

You guys need to update the website so we can tip the drivers. I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my c... See more

Company replied

Rated 5 out of 5 stars

Good service as always. Appreciate the driver being patient with issues that came up and having to change the delivery address last minute - thank you!


Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Logistics Service

Written by the company

Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(211)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, reliable and cheap

A very easy website to navigate. No need to call for a quote - do it all online.

Pick up time was in 20minutes from placing the order.

Could visibilt track the courier on an interactive map.

Much cheaper than any other same day London courier I looked at.

5 March 2024
Swiftee logo

Reply from Swiftee

Hi Jack!
Thanks for taking the time to leave your feedback. We’re glad we did it snappy for ya 🤩
Aimee, Customer Support

Rated 5 out of 5 stars

Amazing service

Amazing service , as swift as possible ,
Will use it again soon...

1 February 2024
Swiftee logo

Reply from Swiftee

Hey there Aharon!
Thanks for taking your time to rate our service🥂
- Aimee, Customer Support

Rated 5 out of 5 stars

I highly recommend this Swiftee for…

I highly recommend this Swiftee for local courier service for its quick, efficient, and fairly priced delivery. I will definitely use it again in the future.

6 February 2024
Swiftee logo

Reply from Swiftee

Afternoon, Abner!
Your recommendation is highly appreciated. We're glad you had a good experience! 🔥
- Aimee, Customer Support

Rated 5 out of 5 stars

Fast and clear

Simple, fast and straightforward

7 January 2024
Swiftee logo

Reply from Swiftee

Hey! Thanks for stopping by and sharing your positive experience with us.
- Aimee, Customer Support

Rated 2 out of 5 stars

They overbooked my time

They overbooked my time. I booked for an hour, between 1pm to 2pm. They have arrived 20 mins before and had another customer at 1:15. So I had to ask for my rights to keep an hour booking. Still, they left way before my booking time.

7 January 2024
Swiftee logo

Reply from Swiftee

Hi Maysa!
Thanks for sharing your experience. After investigating this case and talking to you, it seems that there has been a misunderstanding. The parameters of the service doesn't include a booking of a selected time rather a direct delivery. With that said, we've offered to refund you for the delivery as a gesture of goodwill. We hope to see you back soon!
- Aimee, Customer Support

Rated 5 out of 5 stars

Fast and Best courier company in…

Fast and Best courier company in London, Top Customer Service and job gets completed within no time.

13 December 2023
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Leo! Thanks for adding your feedback, we appreciate it! Happy Christmas 🎅
- Aimee, Customer Support

Rated 5 out of 5 stars

Amazing

Amazing! It was as easy as 1-2-3 ! The driver kind and helpful! Excellent service! Thank you!

6 December 2023
Swiftee logo

Reply from Swiftee

We’re so glad you found our service efficient! Thanks for stopping by and providing your feedback 🔥
- Aimee, Customer Support

Rated 5 out of 5 stars

Amazing job!!

5 December 2023
Swiftee logo

Reply from Swiftee

Thank you for your review. Great that we nailed it. As usual 😉
- Aimee, Customer Support

Rated 5 out of 5 stars

Reliable

Quick and reliable

4 December 2023
Swiftee logo

Reply from Swiftee

Heya 😀
Thanks so much for your feedback. We’re glad you found us reliable. Cheers 🥂
- Aimee, Customer Support

Rated 5 out of 5 stars

Great service

21 November 2023
Swiftee logo

Reply from Swiftee

Thanks a lot for leaving a positive rating. We’re glad we were able to assist you!
- Aimee, Customer Support

Rated 5 out of 5 stars

grat and fast

it was very helpful

21 November 2023
Swiftee logo

Reply from Swiftee

Hi Elazar! Thank you for your feedback it’s great that we were helpful 🔥
- Aimee, Customer Support

Rated 5 out of 5 stars

Amazing

Amazing service

4 October 2022
Swiftee logo

Reply from Swiftee

Thank you👌
- Aimee, Customer Support

Rated 5 out of 5 stars

Fast - Efficient - recommended

Fast - Efficient - recommended

Always on-time

7 November 2022
Swiftee logo

Reply from Swiftee

Great to hear! Thanks for taking the time to share the love 🤝
- Aimee, Customer Support

Rated 5 out of 5 stars

5* service

Fabulous, professional, & efficient service. Very impressed.

15 September 2022
Swiftee logo

Reply from Swiftee

Thank you Jessica 👊
- Aimee, Customer Support

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