Svjetiljkaisvjetlo.hr Reviews 

1,150
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, ensuring packages arrive promptly, and the exceptional quality of the items purchased. People are deeply satisfied with the beautiful designs and durable materials, noting that everything looks wonderful and matches their expectations perfectly. However, some customers also noted occasional issues with damaged items or missing parts upon arrival. A few reviewers experienced problems with receiving incorrect items or defective components that required replacements. Shoppers occasionally mentioned that certain products felt a bit light or lacked expected features, though support often resolved complaints quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, describing the items as... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the materials and design.... See more

Order

Consumers find experiences with the order process to be mixed, showing both high satisfaction and... See more

Price

People report positive experiences with price, frequently highlighting fair and affordable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unexpectedly good quality for more than decent prices, fast shipment which was even more surprising, highly recommending, only one remark should be packed in bubble or some kind of protective foil, o... See more

Company replied

Rated 5 out of 5 stars

Beautiful products, great delivery time. Customer service excellent! I had a problem with delivery that i didnt realize until few weeks later, they send another lamp right away without questions aske... See more

Company replied

Rated 5 out of 5 stars

Simple and easy on-line shopping. Items in web shop contained all required technical info. Tracking and super quick delivery. Products purchased were as described. Am very happy with products purchase... See more

Company replied

Rated 5 out of 5 stars

Nice lamps. They are working as advertized. Only thing that bothers me is that you can hear noise of clicking in one lamp when moving it, other two are ok with that. So this is why four stars instead... See more

Company replied


Company details

  1. Lighting Store
  2. Garden
  3. Home Goods Store
  4. Home Improvement Store

Written by the company

Svjetiljkaisvjetlo.hr je mjesto stvoreno za kvalitetnu i pristupačnu rasvjetu koje savršeno odgovara Vašim potrebama i ukusu. Od našeg početka 2007. godine, postali smo lideri nizozemskog i belgijskog tržišta, danas smo prisutni u 29 zemalja širom Europe. Naša bogata ponuda obuhvaća više od 6000 proizvoda, zahvaljujući čemu možete kod nas pronaći savršeno rješenje za svaki prostor. U Svjetiljkaisvjetlo.hr zadovoljstvo kupaca je naš glavni cilj. Naša korisnička podrška Vam stoji na raspolaganju pružajući neophodnu pomoć u svakoj situaciji kao i profesionalne savjete. Razumijemo koliko je važna udobna i bezopasna kupnja, stoga nudimo različite fleksibilne načine plaćanja. Bilo da tražite nježnu ambientalnu rasvjetu za kuću ili funkcionalnu rasvjetu za ofis, na Svjetiljkaisvjetlo.hr smo spremni ispuniti sve Vaše želje. Otkrijte naš asortiman već danas i dopustite nam da Vam pomognemo stvoriti savršenu atmosferu.

Zašto odabrati Svjetiljkaisvjetlo?

Written by the company

90 dana za povrat
Imate pravo vratiti svaku narudžbu u roku od 90 dana
Besplatna dostava od 99€
Svaka narudžba preko 99€ se dostavlja besplatno!
Korisnička podrška
Naša korisnička podrška je dostupna od ponedjeljka do petka, spremna da Vam pomaže u svakoj situaciji
Brzo slanje
Većinu paketa šaljemo istog dana
Jednostavne i brze reklamacije
Ako slučajno dobijete defektan/oštećen proizvod, poslanu reklamaciju riješavamo najčešće u roku od 24 sati (osim vikenda/praznika)

2 godine garancije za svaki proizvod

Svaki naš proizvod ima 2 godine garancije. Ako lampa prestane raditi, žarulja pregori ili ventilator se ne vrti, samo nas kontaktirajte da Vam pošaljemo zamjenski proizvod ili vratimo novac.

Garancija za neke proizvode može se produžiti do 7 godina.

Contact info

10€ popusta za prvu narudžbu iznad 100€!

Prijavite se preko stranice na naš newsletter i ostvarite 10€ popusta

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

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4.5

All reviews

(1,150)

402 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy with the fan, disappointed with the pricing

So far, I'm happy with the product itself. However, I bought this fan when it was advertised at €135 with a message saying the price would only be valid for another 4 days. Shortly after my purchase, the same product was listed for €119, again with a countdown saying the offer was only valid for another 5 days. This makes the "limited-time" promotion feel misleading and creates unnecessary pressure to buy. I would much prefer transparent pricing instead of repeated countdown offers.

26 June 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala na Vašem mišljenju, however, ne pišemo da cijena je niža još npr. 4 dana, nego da je važeća još 4 dana. Svakog utorka mjenjamo cijene, može biti jeftinije, skuplje ili isto. Nije to laž, nego način poslovanja, iskreno pišemo kada se mjenja cijena i to ste vidjeli prilikom kupovine - nije bilo napisano "nakon 4 dana cijena će porasti".

S poštovanjem,
Svjetiljkaisvjetlo.hr

Rated 4 out of 5 stars

Fast delivery

Fast delivery, easy installation.

3 April 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala, koji je onda razlog jedne zvijezdice manje? Šta možemo raditi bolje sljedeći put?

Rated 1 out of 5 stars

Trash half of the light doesnt work and…

Trash half of the light doesnt work and fan is working from time to time

18 June 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Dragi čitatelji,

Na prostranstvima interneta može se susresti mnogo zanimljivih vrsta korisnika. Jedna od najrjeđih je Recenzent s jednom zvjezdicom koji ne podnosi reklamaciju (Recensus indignatus).
Kada naiđe na poteškoću, ovaj primjerak ne pokušava kontaktirati korisničku podršku niti provjeriti mogućnost reklamacije. Umjesto toga slijedi svoj prepoznatljivi instinkt – odlazi ravno na stranicu s recenzijama i ostavlja jednu zvjezdicu, smatrajući svoju misiju završenom.
Znanstvenici već godinama proučavaju ovo neobično ponašanje. Iako bi prijava problema mogla dovesti do povrata novca, zamjene proizvoda ili drugog rješenja, pripadnik ove vrste radije bira simboličnu pobjedu u obliku negativne recenzije.
Nakon završetka ovog rituala, primjerak nestaje u bespućima interneta, ostavljajući iza sebe jednu zvjezdicu i problem koji je možda mogao biti riješen. Priroda interneta još jednom pokazuje koliko zna biti nepredvidiva.

S poštovanjem,
Svjetiljkaisvjetlo.hr

Rated 5 out of 5 stars

Very satisfied.

Very satisfied. Great products - excellent price - quick delivery.

22 June 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala!

Rated 5 out of 5 stars

I had an issue with a product I ordered…

I had an issue with a product I ordered and decided to submit a complaint. The team at svjetiljkaisvjetlo responded immediately and sent me a replacement item without any hassle. Truly impressive customer service — professional, fast, and reliable. Highly recommended!

8 May 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala lijepa!

Rated 1 out of 5 stars

I haven't received the ordered product…

I haven't received the ordered product yet.

12 June 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Bravo, odlično znanje engleskog! Dakle sigurno znate također šta znači tekst na stranici kurirske službe u vezi Vašeg paketa:

19/06/2026 10:51

Delivery Attempted

The receiver was not available for delivery. We'll make a second attempt the next business day.

19/06/2026 6:07

Out for Delivery


Svako može razmisliti da li je krivica naše tvrtke to što niste bili kuči prilikom poikušaja dostave od strane druge tvrtke.

S poštovanjem,
Svjetiljkaisvjetlo.hr

Rated 5 out of 5 stars

Almost everything was fine

Almost everything was fine. Fast delivery and I was very satisfied with all products that I buyed. Maybe only to mention that I wasn't happy with quality of wall plugs, so I used better ones from one received in packaging.

23 January 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala na Vašem mišljenju, kontaktirali smo Vas preko maila. Na osnovi toga što ste napisali, vratićemo Vam dio uplaćenog iznosa.

Rated 5 out of 5 stars

Ok prices

Ok prices, suggestions and quick delivery. I just got one lightbulb broken.

3 June 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala na Vašem mišljenju i na tome što ste nas kontaktirali u vezi žarulje. Na osnovi Vaše reklamacije mogli smo brzo poslati novi proizvod i riješiti problem.

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