Svjetiljkaisvjetlo.hr Reviews 

1,150
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, ensuring packages arrive promptly, and the exceptional quality of the items purchased. People are deeply satisfied with the beautiful designs and durable materials, noting that everything looks wonderful and matches their expectations perfectly. However, some customers also noted occasional issues with damaged items or missing parts upon arrival. A few reviewers experienced problems with receiving incorrect items or defective components that required replacements. Shoppers occasionally mentioned that certain products felt a bit light or lacked expected features, though support often resolved complaints quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, describing the items as... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the materials and design.... See more

Order

Consumers find experiences with the order process to be mixed, showing both high satisfaction and... See more

Price

People report positive experiences with price, frequently highlighting fair and affordable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unexpectedly good quality for more than decent prices, fast shipment which was even more surprising, highly recommending, only one remark should be packed in bubble or some kind of protective foil, o... See more

Company replied

Rated 5 out of 5 stars

Beautiful products, great delivery time. Customer service excellent! I had a problem with delivery that i didnt realize until few weeks later, they send another lamp right away without questions aske... See more

Company replied

Rated 5 out of 5 stars

Simple and easy on-line shopping. Items in web shop contained all required technical info. Tracking and super quick delivery. Products purchased were as described. Am very happy with products purchase... See more

Company replied

Rated 5 out of 5 stars

Nice lamps. They are working as advertized. Only thing that bothers me is that you can hear noise of clicking in one lamp when moving it, other two are ok with that. So this is why four stars instead... See more

Company replied


Company details

  1. Lighting Store
  2. Garden
  3. Home Goods Store
  4. Home Improvement Store

Written by the company

Svjetiljkaisvjetlo.hr je mjesto stvoreno za kvalitetnu i pristupačnu rasvjetu koje savršeno odgovara Vašim potrebama i ukusu. Od našeg početka 2007. godine, postali smo lideri nizozemskog i belgijskog tržišta, danas smo prisutni u 29 zemalja širom Europe. Naša bogata ponuda obuhvaća više od 6000 proizvoda, zahvaljujući čemu možete kod nas pronaći savršeno rješenje za svaki prostor. U Svjetiljkaisvjetlo.hr zadovoljstvo kupaca je naš glavni cilj. Naša korisnička podrška Vam stoji na raspolaganju pružajući neophodnu pomoć u svakoj situaciji kao i profesionalne savjete. Razumijemo koliko je važna udobna i bezopasna kupnja, stoga nudimo različite fleksibilne načine plaćanja. Bilo da tražite nježnu ambientalnu rasvjetu za kuću ili funkcionalnu rasvjetu za ofis, na Svjetiljkaisvjetlo.hr smo spremni ispuniti sve Vaše želje. Otkrijte naš asortiman već danas i dopustite nam da Vam pomognemo stvoriti savršenu atmosferu.

Zašto odabrati Svjetiljkaisvjetlo?

Written by the company

90 dana za povrat
Imate pravo vratiti svaku narudžbu u roku od 90 dana
Besplatna dostava od 99€
Svaka narudžba preko 99€ se dostavlja besplatno!
Korisnička podrška
Naša korisnička podrška je dostupna od ponedjeljka do petka, spremna da Vam pomaže u svakoj situaciji
Brzo slanje
Većinu paketa šaljemo istog dana
Jednostavne i brze reklamacije
Ako slučajno dobijete defektan/oštećen proizvod, poslanu reklamaciju riješavamo najčešće u roku od 24 sati (osim vikenda/praznika)

2 godine garancije za svaki proizvod

Svaki naš proizvod ima 2 godine garancije. Ako lampa prestane raditi, žarulja pregori ili ventilator se ne vrti, samo nas kontaktirajte da Vam pošaljemo zamjenski proizvod ili vratimo novac.

Garancija za neke proizvode može se produžiti do 7 godina.

Contact info

10€ popusta za prvu narudžbu iznad 100€!

Prijavite se preko stranice na naš newsletter i ostvarite 10€ popusta

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,150)

402 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve already bought 5 ceiling fans from…

I’ve already bought 5 ceiling fans from this shop in last 4-5 years. Every time parcel came well packed, very quick delivery and products are fantastic.
Had never problem with them. I also recommend them to my family and friends and they were buying from them as well.

9 March 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, had some trubles with my order ( ordered a vrong item) and it was solved imidiately... so veru satisfied. Highly recommended

1 February 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala!

Rated 5 out of 5 stars

Excellent experience

The lamps and light bulbs arrived within 3 days and were very well packaged and protected. I am thrilled. After the lamps, I also ordered faucets, which also arrived within 3 days, were very well packaged, and of excellent quality. I am delighted with the service and customer support. I have recommended this online store to all my friends. I will definitely order again.

24 January 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala!

Rated 2 out of 5 stars

Sent too late

Sent too late, prices arent low

9 December 2025
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Ako ste naručili proizvod u pretprodaji, onda je bio poslan kasnije. Otpremili smo odmah kad smo dobili novu dostavu, nismo mogli poslati ranije, jer nismo ga uopće imali.

Rated 5 out of 5 stars

Simple

Easy order, fast delivery and easy and simple return policy.

6 December 2025
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala!

Rated 1 out of 5 stars

The shipment was delivered broken.

The shipment was delivered broken and unusable. Now I have to go through the arduous process of returning the broken lamp.

21 January 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Vidimo da je za Vas važnije ostaviti negativnu recenziju nego podnjeti reklamaciju i riješiti problem. Recenziju nepravednu, osim ako mislite što smo mi Vam poslali razbijenu lampu.

Rated 4 out of 5 stars

Super nice lighting

This is a revision to my initial review. My firat review was quite awedul. The packages took a long time to ship. I understand, Christmas holidays and all. I ordered 2 floor lamps. I received only 1 oackage and the next 2 days later. Thankfully they both arrived. Both lampshades slightly dented but that is more faulted with the delivery companies. I apologize to svjetiljkaisvijetlo for the inital terrible review, but they are difficult to get a hold of and difficult to find an email address to contact them. You have to do a lot of digging on the website to find an email address and their online AI assistent is not very helpful. Thank you for the lovely lamps and for the second package.

12 January 2026
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Danas ste napisali mail, danas ste dobili odgovor, sve kontaktne informacije su navedene na stranici, nije naša krivica što ne znate ući u "kontakt":

https://service.svjetiljkaisvjetlo.hr/s/article/contact-information?language=hr

Rated 5 out of 5 stars

Great service

Great service
I had a problem with delivered product and it was easy to contact customer service and to solve the issue.

23 November 2025
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Hvala!

Rated 1 out of 5 stars

Flawed items

Ordered an outdoor terrace lamp at 150€+ and the lamp came without any switch, meaning if you wish to turn it on or off you have to plug it out of the wall. Wrote an email on topic, but was ghosted.
Not sure if there is a product issue or a service one- for sure if you are selling a lamp without a switch, you put this in description.

10 August 2025
Svjetiljkaisvjetlo.hr logo

Reply from Svjetiljkaisvjetlo.hr

Poštovani, nismo od Vas nikad dobili poruku, ne znamo na koju ste adresu pisali, pravilna adresa je info@svjetiljkaisvjetlo.hr

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