The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
Company replied
Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. A company who pick up the phone and talk to potential customers. A very refreshing approach. Sorted out our requirements in no time at all and the policy documents were with me before I had finished the call. Highly recommended for storage insurance solutions.
22 April 2026
Reply from Surewise
Dear Mark,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that our customer service team was helpful and efficient in addressing your needs.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Rob,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Very easy to register and renew my…
Very easy to register and renew my policy. I did not have to be on the phone for hours. Fast and effective 👌
22 April 2026
Reply from Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that your renewal process was smooth and efficient.
Don't hesitate to contact us in the future if there's anything we can help with.
Kind regards,
Sofia
Surewise
Only took 5 mins to renew insurance…
Only took 5 mins to renew insurance policy by phone lady was very friendly and polite.
22 April 2026
Reply from Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Eric,
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy to navigate!
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Sofia
Surewise
The fact that it was straight forward…
The fact that it was straight forward and easy to peruse. Infact I have also now brought my house insurance with you.
15 April 2026
Reply from Surewise
Dear Mary,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
I was kept up to date online when my…
I was kept up to date online when my insurance policy was due to be renewed and when payment would be taken from my account and all went to plan thank you
15 April 2026
Reply from Surewise
Dear Tony,
Thank you for taking the time to leave us a review!
We are thrilled to hear you had a smooth experience with our auto-renewal process.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Your price is very affordable and your…
Your price is very affordable and your service is quick and easy for me
Thank you very much Jenifah
21 April 2026
Reply from Surewise
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer
great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Competitive price, quick respond to email question
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour.
Also, very competitive on price compared with the storage unit's offer.
21 April 2026
Reply from Surewise
Dear Jackie,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Peace of Mind
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him.
I informed surewise,provided invoice and my bank details and money was in my bank within 48 hours., Great service from all
16 April 2026
Unprompted review
Reply from Surewise
Thank you for taking the time to leave us a 5-star review!
We’re pleased to hear that our team was able to assist you efficiently with your claim. Your satisfaction is important to us, and we’re glad we could help.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
I’ve been with surewise for about two…
I’ve been with surewise for about two years now and the service’s great.
14 April 2026
Reply from Surewise
Dear Francois,
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we're thrilled to know you've had a positive experience with our services.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Lilie
Surewise
Reply from Surewise
Dear Jennifer,
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer
great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
My Son actually did the service for me
My Son actually did the service for me. He said was straight forward and no trouble at all. Thank you. AS
12 April 2026
Reply from Surewise
Dear Ann,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Renewal was straightforward
20 April 2026
Reply from Surewise
Dear Peter,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Roger ,
Thank you for taking the time to leave your feedback.
We are pleased to hear that you found the purchase process easy to follow.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Thanks for reminding me about paying…
Thanks for reminding me about paying insurance . Been with you now for couple years
20 April 2026
Reply from Surewise
Dear Gina,
Thank you for taking the time to leave us a review!
We’re thrilled to hear that you found our renewal reminders helpful.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Very helpful and sorted my policy out…
Very helpful and sorted my policy out efficiently.
20 April 2026
Reply from Surewise
Dear Linda,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
New to the Industry
I’ve had a really great experience with Surewise for my care business insurance as a sole trader. The whole process was straightforward and stress-free, and the team were friendly, helpful, and quick to respond whenever I had questions.
They really took the time to understand what I needed and explained everything in a clear, easy way. What impressed me most was the price—honestly fantastic value for the level of cover I got.
It’s reassuring knowing I’m properly covered without paying over the odds. I’d definitely recommend Surewise to other sole traders in the care sector.
20 April 2026
Reply from Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Was easy to do
20 April 2026
Reply from Surewise
Dear Chris,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Tanya was very knowledgeable and…
Tanya was very knowledgeable and efficient
Thank you
Mike
20 April 2026
Reply from Surewise
Dear Michael,
Thank you for taking the time to leave us a 5 star review!
It is fantastic to receive your positive feedback about Tanya!
We are pleased to hear that she was able to reassure you and assist you with choosing the correct cover level for your requirements.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
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