The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
Company replied
Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Surewise
Dear Christopher,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Trying to contact Surewise by telephone…
Trying to contact Surewise by telephone is almost impossible. I have just made an unsuccessful attempt yet again to talk to someone, I was on the phone just waiting for 1 hour and 45 minutes just on hold. This is not a free number, it costs. Last year I tried to make a claim when I I did aventually make contact and getting various reports they asked for they just would pay out. So I am NOT renewing my policy with them.
14 April 2026
Unprompted review
Reply from Surewise
Dear Scott,
Thank you for taking the time to share your feedback.
We're extremely sorry to hear about your experience and have opened an investigation into your case.
A wait of 1 hour and 45 minutes is definitely not typical of our service, and we endeavour to understand how this happened.
We want to make sure you have the right contact details for us, as wait times of that length are not something we would expect on our lines.
To complete the investigation, we have attempted to contact you by telephone on several occasions since you left this review.
We kindly ask that you make contact with us on 01268 200 020.
Alternatively, as this issue was initially about a telephone call, please email us at customerservices@surewise.com with a convenient time for us to call you back.
Regarding your claim, we assessed this carefully and provided a full explanation of our decision. We haven't yet received a response from you, but we would welcome the chance to talk this through directly.
We apologise for any inconvenience caused, and we take both the phone experience and the claims concern seriously.
We are always interested in receiving customer feedback and see it as a valuable tool for developing the business and improving our services.
We hope to hear from you soon.
Kind regards,
Tessa
Surewise
Great service
Great service, policy on auto renewal so no worries about unexpectedly finding your cover has run out.
Happy to recommend.
13 April 2026
Reply from Surewise
Dear Andrew,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
Everything was straoght forward
27 March 2026
Reply from Surewise
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
so quick and easy to renew the contract…
so quick and easy to renew the contract after I let it go over
12 April 2026
Reply from Surewise
Dear Julia,
Thanks for the great review!
We're happy to hear you've found the renewal process easy and glad you've chosen to renew with us. Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
We needed insurance for our new…
We needed insurance for our new electric mobility scooter. It was very reasonable and very easy to buy and seemed to satisfy all requirements
12 April 2026
Reply from Surewise
Dear Janette ,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
A good product at a competitive price.
11 April 2026
Reply from Surewise
Dear Russell,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
First six months storage insurance.
It is the first time I took this insurance and found out that it costs me slightly less to insure with this insurance for six months, that with GM-insure.
4 April 2026
Reply from Surewise
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
mobility scooter insurance
Have only had my mobility scooter insurance for 1 day, so can't comment on anything apart from the ease of filling out the application form. Very easy and straight forward, also plenty of helpful information from Surewise
12 April 2026
Reply from Surewise
Dear David ,
Thank you for taking the time to leave us a review!
We’re so glad you found our services easy and efficient and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Lilie
Surewise
Reply from Surewise
Dear Brian,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Reply from Surewise
Dear Edith,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Yvonne,
Thank you for your kind review!
We’re thrilled to hear that you found our renewal process easy and straightforward. We strive to make everything as seamless as possible for our customers, and your feedback reassures us that we’re on the right track.
If you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Best Value Self Storage Insurer
28 February 2026
Reply from Surewise
Dear Subinoy,
Thank you for sharing your feedback with us!
We’re thrilled to hear that you found your storage policy to be great value for money. Your satisfaction is our priority, and we’re pleased to know we met your expectations.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Easy to use and trustworthy
Polite - professional staff easy to communicate with and helpful where and when they can be.
4 April 2026
Reply from Surewise
Dear Michael,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Nice helpful people
Using on the website, but once I spoke to one of the people on the phone, it was all sorted out
10 April 2026
Reply from Surewise
Dear Anthony,
Thank you for taking the time to leave us a review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Good value quick service and pleased…
Good value quick service and pleased with the cover
11 April 2026
Reply from Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Reply from Surewise
Dear Karen,
Thank you for sharing your feedback with us!
We’re thrilled to hear that you found your mobility policy to be great value for money. Your satisfaction is our priority, and we’re pleased to know we met your expectations.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Reply from Surewise
Dear Graham,
Thank you for taking the time to leave us a review!
We always aim to keep things clear and easy to understand, so it’s great to hear that you had a positive experience.
Kind Regards,
Lilie
Surewise
Reply from Surewise
Dear John,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
There was no customer experience…
There was no customer experience because It was all done online in fact I couldn’t find a phone number to ask about something on the insurance.
11 April 2026
Reply from Surewise
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.
While many of our services are available online for convenience, we completely understand that sometimes speaking to someone directly is preferred. Our team is available by phone on 01268 200 020, and we’d be happy to assist with any questions you may have.
Our opening hours are:
Monday to Thursday: 9:00am – 5:00pm
Friday: 9:00am – 4:00pm
We also attempted to contact you to discuss your concerns, but unfortunately were unable to reach you. Please feel free to get in touch with us at a time that suits you, and we’ll be happy to help.
We appreciate you bringing this to our attention and will continue working to make our contact options clearer and more accessible.
Kind regards,
Macy
Surewise
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.